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Training And Development Manager Jobs in Springfield, MA

Ryder

Customer Development Manager

Hartford, CT

Summary The Customer Development Manager FMS position is responsible for the management of assigned ... Training and improvement of sales skills, industry knowledge and personal growth needs Additional ...

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Training And Development Manager information

See Springfield, MA salary details

$33.6K

$78.5K

$124.1K

How much do training and development manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for training and development manager in Springfield, MA is $78,468.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,400.00 and $96,400.00 per year, depending on experience, location, and employer.

What is a training and development manager?

Training and Development Managers are professionals responsible for overseeing programs that enhance the knowledge and skills of an organization’s employees. They assess training needs, develop curriculum, and coordinate or deliver training sessions to ensure staff are equipped to perform their jobs effectively. These managers also monitor the effectiveness of training programs and make improvements as needed, often working closely with department heads and executives to align training initiatives with business goals.

What does a training and development manager do?

As a training and development manager, your primary responsibilities are to cultivate training programs for the employees at your company and oversee the training and development staff in the HR department. Your job duties include identifying the training needs of employees, researching existing training programs and coordinating with those vendors, aligning training materials and resources with your company’s business goals, and keeping the cost of training programs within budget spending limits. As a manager, you must train your staff in methods of teaching and learning and evaluate their performance in implementing training programs.

What are the key skills and qualifications needed to thrive as a training and development manager, and why are they important?

To thrive as a Training and Development Manager, you need expertise in instructional design, adult learning principles, and a bachelor's or master's degree in human resources or a related field. Familiarity with learning management systems (LMS), e-learning authoring tools, and relevant certifications such as CPTD or SHRM-CP are highly beneficial. Strong communication, leadership, and analytical skills help you engage learners and assess organizational training needs. These capabilities are crucial for developing effective training programs that boost employee performance and support organizational goals.

What are some common challenges faced by training and development managers when implementing new learning programs?

Training and Development Managers often encounter challenges such as gaining buy-in from stakeholders, addressing diverse learning styles among employees, and ensuring that training content stays relevant with evolving business needs. They may also need to navigate logistical hurdles like scheduling sessions around operational demands and measuring the effectiveness of training initiatives. Successful managers typically collaborate closely with department leaders, leverage feedback, and use data-driven approaches to continuously improve training outcomes.

What is the difference between Training And Development Manager vs Learning and Development Specialist?

AspectTraining And Development ManagerLearning and Development Specialist
CredentialsBachelor's degree; often certifications in HR or trainingBachelor's degree; certifications in training or instructional design
Work EnvironmentOversees teams, manages training programs, strategic planningDesigns and delivers training, works directly with employees
Employer & Industry UsageCommon in corporate, educational, and nonprofit sectorsPrevalent in corporate training, healthcare, and tech industries

While both roles focus on employee development, the Training And Development Manager typically oversees training programs and manages teams, whereas the Learning and Development Specialist focuses on designing and delivering training content directly to employees. The manager role involves strategic planning, while the specialist role is more hands-on in training execution.

More about Training And Development Manager jobs

What are the most commonly searched types of Training And Development jobs in Springfield, MA?

The most popular types of Training And Development jobs in Springfield, MA are:

What job categories do people searching Training And Development Manager jobs in Springfield, MA look for?

The top searched job categories for Training And Development Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Training And Development Manager jobs?

Cities near Springfield, MA with the most Training And Development Manager job openings:

Training And Development Manager jobs near you
Infographic showing various Training And Development Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $78,468 per year, or $37.7 per hour.

Business Development Manager

Vernon Rockville, CT • On-site

Scranton Motors, Inc.
Motor Vehicle Manufacturing • 11 - 50 employees
Learn more about Scranton Motors, Inc.external

Other

This job post has expired today. Applications are no longer accepted.

Job description

Automotive Business Development Manager (BDM)

Scranton Motors is seeking an experienced, motivated Business Development Manager (BDM) to lead our Business Development team in Vernon, Connecticut, beginning in October 2026.

This is a true management position for someone who knows how to lead people, create accountability, improve processes, and turn customer engagement into measurable dealership results.

The Business Development Manager will oversee the day-to-day performance of our Business Development Representatives while working closely with dealership Sales Management to ensure every lead and customer opportunity receives timely, professional, and consistent follow-up.

Your team starts the conversation. You make sure the process works.

Family-Owned & Operated Since 1952

For more than 70 years, Scranton Motors has been a family-owned and operated Connecticut dealership.

Today, we're proud to continue that tradition under our third generation of family leadership.

Our size gives us the systems, technology, resources, and opportunities of an established automotive organization while allowing us to maintain something increasingly difficult to find in the industry: a dealership where leadership is accessible, employees are known, and individual performance makes a visible difference.

We're looking for a BDM who wants to become an important part of that environment.

The Opportunity

The Business Development Manager will take ownership of the people and processes responsible for converting customer inquiries and follow-up opportunities into dealership appointments.

You'll lead the BDC team, monitor performance, coach employees, manage workflow, maintain CRM accountability, and work directly with Sales Management to continuously improve results.

This position requires someone who is comfortable being both a leader and a hands-on manager.

You'll be expected to understand what's happening in the department every daynot simply review the numbers at the end of the month.

What You'll LeadTeam Leadership & Development
  • Lead, motivate, and develop the Business Development team
  • Establish clear daily, weekly, and monthly expectations
  • Provide ongoing coaching and performance feedback
  • Conduct regular individual and team performance reviews
  • Train new Business Development Representatives
  • Provide continued training for existing team members
  • Develop communication, appointment-setting, and customer follow-up skills
  • Recognize strong performance and address performance concerns quickly
  • Help create a positive, accountable, and team-oriented culture
  • Participate in recruiting, interviewing, onboarding, and employee development

This is a working manager position.

We want a leader who is present, engaged, approachable, and willing to coach in real time.

Own the Customer Contact Process

You'll ensure your team consistently:

  • Responds to incoming internet leads
  • Handles customer phone inquiries
  • Communicates with customers by phone, text, and email
  • Schedules showroom appointments
  • Confirms upcoming appointments
  • Follows up on missed appointments
  • Re-engages unsold customers
  • Maintains appropriate long-term customer follow-up
  • Contacts customers approaching lease maturity
  • Reconnects with previous and unassigned customer opportunities
  • Maintains accurate customer records and notes
  • Provides professional and consistent communication throughout the customer journey

Your responsibility isn't simply making sure the activity happens.

It's making sure it happens well.

Performance & Accountability

The BDM will establish and maintain a results-driven environment without losing sight of the customer experience.

You'll monitor key performance indicators such as:

  • Lead response time
  • Customer contact rate
  • Appointment-setting rate
  • Appointment confirmation
  • Appointment show rate
  • Lead follow-up completion
  • Unsold customer follow-up
  • Lead aging
  • CRM activity
  • Individual representative performance
  • Department performance and trends

You'll use this information to identify opportunities, coach the team, and improve results.

We don't believe in managing people solely from a spreadsheet.

Numbers tell you where to look.

Great leadership determines what you do next.

CRM & Process Management

The Business Development Manager will be responsible for maintaining strong CRM discipline throughout the department.

You'll:

  • Monitor daily CRM activity
  • Review lead status and aging
  • Ensure customer notes are accurate and complete
  • Maintain consistent follow-up processes
  • Review overdue and untouched opportunities
  • Monitor appointment activity and outcomes
  • Ensure representatives follow established processes
  • Identify gaps in workflow
  • Develop and implement improvements
  • Maintain accurate reporting for dealership leadership

The goal is simple:

No legitimate customer opportunity should be lost because of poor follow-up or an inconsistent process.

Partner With Sales Leadership

Business Development doesn't operate independently from the showroom.

You'll work closely with Sales Management to:

  • Coordinate customer appointments
  • Improve the transition from initial contact to showroom visit
  • Review appointment results
  • Identify opportunities requiring management involvement
  • Improve communication between Business Development and Sales
  • Analyze customer and lead trends
  • Support dealership sales objectives
  • Develop strategies to improve appointment volume and show rates
  • Ensure customers receive a consistent Scranton Motors experience from first contact through their dealership visit

This partnership is an important part of the position.

The strongest candidate will understand that BDC success and showroom success are connected.

What We're Looking For

We're looking for an experienced leader who can build accountability without creating unnecessary complexity.

Required
  • Previous management, supervisory, or team-lead experience
  • Demonstrated ability to coach and develop employees
  • Strong verbal and written communication skills
  • Excellent organizational and follow-up abilities
  • Comfortable managing performance through measurable goals and KPIs
  • Strong computer and technology skills
  • Experience working with CRM or customer-management systems
  • Ability to identify performance issues and coach toward improvement
  • Strong customer-service mindset
  • Professional leadership presence
  • Ability to work effectively with dealership management
  • Dependable, accountable, and results-oriented
Preferred
  • Automotive BDC management experience
  • Automotive dealership management or supervisory experience
  • Previous experience managing internet leads and customer follow-up
  • Experience with automotive CRM platforms
  • Experience recruiting, onboarding, training, and developing employees
  • Familiarity with dealership sales processes and performance metrics
  • Experience managing appointment-setting and customer-engagement teams

Automotive experience is strongly preferred for this management position, but exceptional leaders with relevant customer engagement, inside sales, or business development management experience will also be considered.

The Leader Who Will Succeed Here

We're not looking for someone who simply distributes leads, checks reports, and creates schedules.

We're looking for a people leader.

Someone who knows when an employee needs coaching.

Someone who can listen to a customer interaction and immediately recognize an opportunity to improve it.

Someone who can look at yesterday's numbers, understand why the team missed a goal, and have a plan for today.

Someone who sets expectations clearly and then follows through.

Apply