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Trainee Policy Communications Jobs (NOW HIRING)

Illinois Mutual

Policy Service Rep Trainee

Peoria, IL

$33K - $34K/yr

Policy Service Representative Trainee Department: Policy Service Reports To: Jennifer Schulze ... Patient, empathetic and passionately communicative * Customer driven and ability to adapt and ...

amerisafe inc

RISC Technician Trainee

Deridder, LA · On-site

Clear and concise oral communication * Professional comportment with a strong sense of customer ... Follow all rules, policies, procedures, and guidelines of AMERISAFE and of the Claims Department

Sahara Las Vegas

Dealer Trainee

Las Vegas, NV · On-site

$12/hr

... Company policies, practices, and procedures. No experience needed, just bring a great attitude ... performance expectations with Communications, Initiative/Problem Solving, Guest Service ...

Ergon

Trainee E Operator

Vicksburg, MS · On-site

Follow refinery / terminal and department policies. * Become knowledgeable of tank locations and ... Must be able to communicate in verbal and written form. * Must be able to maintain a good working ...

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Policy Service Rep Trainee

Illinois Mutual Life Insurance Company

Peoria, IL • On-site, Remote

$33K - $34K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Job Type
Full-time
Description
Job Title: Policy Service Representative Trainee
Department: Policy Service
Reports To: Jennifer Schulze
Location: Home Office
Job Type: Full Time
Commitment to Core Values
At Illinois Mutual, our culture is built around our four core values. These values shape how we operate and define our expectations of each team member's contributions:
  • Be honest, reliable and respectful
  • Think of other first
  • Work together to create results
  • Stand out with personal, caring service

Job Summary
The Service Representative Trainee provides customer service through phone calls and incoming requests from our policyowners, agents or other customers under direct supervision. This position reports to the Call Center Supervisor.
Primary Responsibilities
  • Manage large amounts of phone calls in a call center environment
  • Answer customer inquiries by phone, email or written correspondence
  • Process basic customer requests to include (but not limited to) beneficiary changes, assignments, review of forms and verification of coverage and update policy information accordingly
  • Develop knowledge and skill base to properly apply company processes and use all systems
  • Provide accurate, valid and complete information using departmental processes and procedures
  • Identify and assess customers' needs to achieve satisfaction
  • Acquire and demonstrate basic knowledge of all policy types
  • Properly escalate difficult or complex service situations as necessary
  • Meet documented, department service level agreements, quality goals and quantity goals
  • Attend and participate in team and department meetings
  • Assist other team members as needed
  • Other duties as assigned that affect the Policy Service department

Anticipated Salary: $33,000 - $34,000
Benefit Overview: We strive for our employees to feel appreciated and supported, both professionally and personally. Our comprehensive benefit and discount package that meets a variety of needs is one way we demonstrate this. Some of our most admired benefits include:
  • Compressed 4 1/2-day work week (Half-Day Fridays)
  • No monthly premium cost for employee medical, life and disability insurance coverage
  • Paid time-off accrual, including annual rollover; and paid holidays
  • Competitive 401(k) plan with immediate vesting on Company contributions
  • Discounted on-site employee cafeteria
  • On-site exercise facility and company-provided exercise time
  • Tuition reimbursement and training incentives
  • Access to voluntary dental and vision insurance coverage

Qualifications
  • High school diploma required; some college or Associate's Degree preferred
  • One year of customer service experience required, call center preferred
  • Prior insurance industry experience preferred
  • Possess clear, concise oral and written communication skills
  • Patient, empathetic and passionately communicative
  • Customer driven and ability to adapt and respond to differing personalities
  • Ability to effectively prioritize and monitor work to achieve timely results
  • Ability to maintain confidentiality and adhere to privacy standards
  • Ability to learn systems processes and procedures quickly
  • Ability to maintain professionalism at all times
  • Ability to multi-task and effectively meet deadlines
  • Flexible and adaptable to changes
  • Detail oriented
  • Strong initiative and solid judgment abilities and skills
  • Ability to work successfully in a team environment
  • Proficiency in Microsoft Office Programs
  • Strong mathematical skills
  • Bilingual skills preferred (Spanish)

Required Competencies (Proficiency Level)
  • Accountability (1)
  • Continuous Learning (1)
  • Customer Focus (1)
  • Integrity (1)
  • Organizational Awareness (1)
  • Teamwork (1)

This job description is intended to provide a general overview of the position and does not include every detail of the role. Responsibilities and expectations may be subject to change based on Company needs.
Illinois Mutual is an equal opportunity employer.

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