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Trainee Epic Ate Support Jobs (NOW HIRING)

Salinas Valley Health

Epic Credential Trainer

Salinas, CA · On-site

... ATE), during EHR/project implementations. * Analyze the requirements of the Medical Center and/or ... Following up with trainees after training to offer additional support and assistance. * Provide "At ...

STI

Epic Certified Training Manager

Provide Epic with the appropriate data to import trainee information into the Epic Training ... support end-user training and readiness"

STI

EPIC Inpatient Principal Trainer

Job Title: EPIC Inpatient Principal Trainer Location: REMOTE Duration: 12+ Months Description ... up with trainees outside of the classroom to offer additional support. - Serving as an expert ...

STI

Epic Credentialed Principal Trainer

Epic Credentialed Principal Trainer Remote/Raleigh/Durham, NC 12 Months Experienced Epic ... Following up with trainees outside of the classroom to offer additional support. * Serving as an ...

Salinasvalleyhealth

Epic Principal Trainer

Salinas, CA · On-site

... Epic Principal trainers (PTs) work with the Application Team Leads and application analysts to ... Follows up with trainees outside of the classroom to offer additional support. * Serves as an ...

STI

EPIC HIM/Identity Principal Trainer

CANDIDATES MUST BE CERTIFIED IN ASSIGNED EPIC APPLICATIONS Epic-certified Principal Trainer needed ... up with trainees outside of the classroom to offer additional support. - Serving as an expert ...

STI

Epic ClinDoc Principal Trainer

Experienced Epic-certified Principal Trainer (PTs) needed for Long Term Care (EpicCare Clinical ... Required 0 Following up with trainees outside of the classroom to offer additional support.

UHS

EPIC CREDENTIALED TRAINER- Full Time

Riverside, CA · On-site

$35.52 - $51.50/hr

Current Epic certification(s) for relevant applications. New hires have no more than 60 days from ... Follows up with trainees outside of the classroom to offer additional support. 9.Serves as an ...

Evergreen Health

Epic Principal Trainer

Kirkland, WA · On-site

$89K - $143K/yr

Follows up with trainees outside of the classroom to offer additional support. * Serves as an ... Epic certification in area of support and the ability to obtain additional certifications as needed.

Elite WorkForce Inc

NC · On-site

Design and facilitate training sessions while providing ongoing support to trainees. * Assist in ... Epic Principal Trainer Certification (Cadence, Prelude, Grand Central) * Experience in adult ...

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Trainee Epic Ate Support information

What is a Trainee Epic ATE Support?

A Trainee Epic ATE (At-the-Elbow) Support is an entry-level role where individuals assist healthcare staff with using the Epic electronic health record (EHR) system during its implementation or upgrade. These trainees provide hands-on guidance, answer user questions, and help troubleshoot issues directly on the clinical floor. The position is typically temporary and ideal for those seeking to gain experience in healthcare IT, particularly with Epic systems. Trainees work under the supervision of experienced support staff and often receive training before deployment.

What are some common challenges faced by Trainee Epic Ate Support professionals during their initial months on the job?

Trainee Epic Ate Support professionals often encounter challenges such as learning the complexities of the Epic electronic health record (EHR) system, understanding healthcare workflows, and adapting to the fast-paced environment of clinical support. They may also need to quickly develop troubleshooting skills to resolve user issues and balance ongoing training with providing real-time assistance. Collaboration with clinical staff, IT colleagues, and senior Epic analysts is essential, which can be initially daunting but greatly accelerates learning and integration into the team.

What are the key skills and qualifications needed to thrive as a Trainee Epic ATE Support, and why are they important?

To thrive as a Trainee Epic ATE Support, you need a basic understanding of healthcare workflows, strong problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with Epic electronic health record (EHR) systems and completion of relevant Epic training or certification are typically expected. Excellent communication, patience, and adaptability help build rapport with end users and address their technical challenges effectively. These skills ensure smooth EHR adoption, minimize disruptions during system transitions, and enhance the overall efficiency of healthcare teams.

What is the difference between Trainee Epic Ate Support vs Epic Analyst?

AspectTrainee Epic Ate SupportEpic Analyst
CertificationsBasic Epic certifications, training programsAdvanced Epic certifications, specialized training
Work EnvironmentSupport teams, training settings, entry-level rolesAnalysis teams, project environments, more independent work
Employer & Industry UsageHospitals, healthcare IT companies, support centersHealthcare organizations, IT consulting firms, hospitals

The Trainee Epic Ate Support role is an entry-level position focused on supporting Epic systems through training and basic tasks. In contrast, an Epic Analyst typically has more advanced certifications and responsibilities, including system analysis, configuration, and optimization. While both roles work within healthcare IT environments, the Trainee role is more support-oriented and training-focused, whereas the Epic Analyst involves more technical expertise and independent analysis.

What cities are hiring for Trainee Epic Ate Support jobs? Cities with the most Trainee Epic Ate Support job openings:
What are the most commonly searched types of Epic Ate Support jobs? The most popular types of Epic Ate Support jobs are:
What states have the most Trainee Epic Ate Support jobs? States with the most job openings for Trainee Epic Ate Support jobs include:
Trainee Epic Ate Support jobs near you

Epic Credential Trainer

Salinas Valley Health

Salinas, CA • On-site

Full-time

Posted 21 hours ago

Salinas Valley Health rating

9.3

Company rating: 9.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Department:
EPIC Acute
Under the direction of the Epic Application Manager, the Epic Credential Trainer (CT) works with Principal Trainers, Epic Analysts, and department leadership to develop and maintain clinical workflow standards and training materials that align with the mission and values of Salinas Valley Health. The Epic CT is responsible for delivering Electronic Health Record (EHR) end-user training for physicians, advance practice providers, clinical and administrative support staff and the clinical management team. Epic CTs work with operational champions to understand current workflow and how it will translate into the Epic EHR system. The Epic CT is the first point of contact for operational users and is responsible for troubleshooting end user technical and EHR software issues, as well as EHR optimization requests. The individual is also responsible to provide Epic go-live support, known as At-The-Elbow support (ATE), during EHR/project implementations.
  • Analyze the requirements of the Medical Center and/or ambulatory Medical Group and ensure current EHR design/build workflows meet operational goals. Ensure workflows are designed with end user efficiency in mind to seamlessly incorporate into daily work.

  • Assist Principal Trainers (PTs) in developing clear, concise and effective training materials including classroom handouts, presentations and workflow guides. Ensure workflow guides are succinct and easy to follow, enabling managers and others deliver quick, on-the-spot training.

  • Assist PTs create role-based training content for all levels, including management, providers and frontline staff, utilizing a range of software programs, tools, and applications (such as Microsoft Office).

  • Deliver "front-of-the-classroom" training, presenting information verbally and in writing in a clear, professional, and easily understandable manner. Evaluate and assess end-user competencies at the end of each training session to determine if the curriculum was understood and evaluate if EHR access should be granted or additional training is required.

  • Prepare training lessons, printing materials, and set up the training room and environment prior to each training session.

  • Maintain consistent and reliable training schedules to ensure efficient onboarding of new staff and leads Thrive scheduling (post-implementation training) for existing staff.

  • Following up with trainees after training to offer additional support and assistance.

  • Provide "At-The-Elbow" support during Epic EHR implementations for application or system-wide projects.

  • Servers as the primary educator and supports Analyst, troubleshooting issues promptly to solve problems, and identifying opportunities for long-term solution, such as updated training materials or improved workflows.

  • Serve as the liaison between Epic Analysts/IT department and end user for technical or software-related issues.

  • Regularly round on end-users throughout the health system to offer advanced training and workflow tips, positioning oneself as a subject matter expert for internal staff and providers.

  • Responds timely to Help Desk requests and other team inquires. Exhibit strong communication and time management skills, ensuring timely responses to emails or tickets.

  • Collaborates with other Epic Credentialed Trainers to assist with tasks based on workload or needs, building a strong level of trust with end users.

  • Proactively engage in quarterly Epic updates, draft proposals for workflow changes and share these proposals with operational champions and leads well in advance of the upgrade. Assist in building and testing training environments, providing support, and troubleshooting issues, while fostering a culture of continuous improvement.

  • Leverage Epic tools like Signal and Pulse to identify areas where additional training is needed (e.g., by job role or specific people) and take proactive steps to address these needs, enhancing operational efficiency and job satisfaction across the organization.

  • Work independently, with minimal supervision, by effectively managing projects, prioritizing tasks, and meeting project deadlines. Take initiative to complete all assigned responsibilities.

  • Participate in status meetings hosted by the training team and their respective application teams. Attend change control meetings and other relevant meetings as necessary.

  • Ensure that all deliverables are approved by Principal Trainers and other key members of the project team and are completed in alignment with the training strategies.

  • Demonstrate strong customer service skills, with a focus on following through to resolve issue effectively.

  • Performs other duties as assigned.

Education: High School Diploma or GED required.
Experience: Two (2) years' experience using Epic (Electronic Health Record) preferred. Two (2) years' experience within a healthcare related clinical environment with working knowledge of the process and delivery of patient care services in an ambulatory care facility and office practice environment preferred. Understanding of the supporting activities in clinical services, ancillary departments, financial services, medical records, utilization review, quality assurance, the admitting/registration functions, and billing and collections preferred.
Licensure will vary based on specialty and specific applications.
Access
Salinas Valley Health Credential Trainer certification required in assigned application including EpicCare Ambulatory, Healthy Planet, ASAP, Orders, Willow, Beacon, Radiant, Cupid, OpTime, Anesthesia, Lumens or Beaker training tracks. New hires and transfers have 60 days from date of hire/transfer to obtain Credential Trainer certification. Healthcare licensure or certification preferred.
Clinical
Salinas Valley Health Credential Trainer certification required in assigned application including EpicCare Ambulatory, Healthy Planet, ASAP, Orders, Willow, Beacon, Radiant, Cupid, OpTime, Anesthesia, Lumens or Beaker training tracks. New hires and transfers have 60 days from date of hire/transfer to obtain Credential Trainer certification. Healthcare licensure or certification preferred
Revenue Cycle:
Salinas Valley Health Credential Trainer certification required in assigned application including Resolute Hospital Billing & Professional Billing, Claims & Remittance, HIM (Coding, Deficiency Tracking & ROI), Identity and Gallery training tracks. New hires and transfers have 60 days from date of hire/transfer to obtain Credential Trainer certification. Healthcare licensure or certification preferred.
The hourly rate for this position is $33.26 - $41.58. The range displayed on this job posting reflects the target for new hire salaries for this position.
Job Specifications:
• Union: Non-Affiliated
• Work Shift: Day Shift
• FTE: 1.0
• Scheduled Hours: 40
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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