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Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:                                          Security Officer

DEPARTMENT:                                               Security

GRADE/FLSA STATUS:                                 H9--Non-Exempt

BADGE TYPE/COLOR:                                 Key--Blue

REPORTS TO:                                                 Supervisor, Security, DR Security Supervisor

SUPERVISES:                                                  N/A

JOB SUMMARY:

Enforce policy and control procedures, to provide a safe and pleasurable environment for guests and employees.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (TRAINEE):

• Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
• Chain of Command: Officers – Supervisor –Shift Managers – Manager – Vice President (Surveillance/Security)
• BOC: Classroom Training of expectation during Security Officer Trainee’s training period
• One week of forty-hour training academy – To successfully pass the academy, Trainee required obtaining a score of 90% average on quizzes/test
• Five (5) days field training will consist of On-The-Job Training (shadowing). Trainee will be evaluated by Field Training Officer (FTO). Trainee will be evaluated at the end of each shift
• Once VOC/Shadowing is successfully accomplished, Trainee progressed as level 1 Security Officer who will be assigned to a shift and Supervisor

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 1):

• Verify and guard all currency transfers
• Post at all entrances to enforce policies and enforce Project 21
• Resolve customer disputes professionally

• Verify and escort Game Technicians

• Issue and inventory badges for visitors and vendors

• Provide and maintain service standards to guests as set by department

• Work closely with surveillance

• Work closely with Cherokee Emergency Services

• Retrieve and verify lost and found items

• Patrol parking lots (Per approval of Risk Management); direct traffic; assist with valet parking

• Responsible for filing reports on safety, OSHA, lost and found, and any other incident of liability

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 2):

• Demonstrate advanced proficiency in Level 1 duties
• Demonstrate proficiency in report writing
• Respond to emergency situations calmly
• Resolve customer disputes professionally
• Successful rating on last performance appraisal
• Successfully pass a proficiency test on Level 1 officer responsibilities with a score of 90 or above
• Pass an Internal Control test with a score of 85 or above
• No more than (5) attendance points
• Must obtained level two (2) Security Department for at least (3) months continuous employment
• No more than (1) minor (36.3) write up within a year

JOB ESSENTIAL DUTIES AND RESPONSIBILITES (LEVEL 3A):

• Valid driver’s license required with no more than one (1) DUI convictions or 3 or more moving violations, 3 or more traffic citation convictions in the past 3 years (from date of conviction) or conviction for suspension or conviction for at fault accident within the last 3 years required

• Demonstrate advanced proficiency in all technical skills and Level 1 & 2 duties
• Possess and demonstrate the ability to handle difficult situations/guests well
• Role model in providing great customer service to our players
• Learn and greet guests by name and build relationships with guests
• Seek coaching from supervisors to improve performance
• Ability to perform special tasks as needed
• Step up in emergency situations and lead team through the proper emergency procedures
• Sponsor new hires during orientation period (knowledge of 10 codes, internals, regulations, positions of posts, etc. as needed)
• Able to produce reports in spreadsheet analysis format as needed
• Able to operate eviction database
• Demonstrate a high level of guest service skills
• Demonstrate consistent support of Management and Company decisions
• Role model of Professionalism, which includes promoting an environment free of rumors and negativity
• Provide accurate information to supervisors (staffing needs, training needs, guests needs)
• Answer co-worker questions and know where to obtain additional information
• Assist the supervisors in understanding the Security officer perspective
• Complete special projects in timely fashion
• CPR and First Aid Certified
• Highly successful rating on last performance appraisal
• Demonstrate proficiency in report writing and must complete 20 report
• Must work one week on each shift within 6-month of becoming a level 3A
• No minors (36.3) write ups

JOB ESSENTIAL DUTIES AND RESPONSIBILITES (LEVEL 3B):

• Successfully pass a proficiency test on Level 2 officer responsibilities with a score of 90 or above Pass an Internal Control test with a score of 90 or above
• Pass testing in handling difficult guests/situations with a score of 90 or above
• No more than (5) attendance points
• Employed in the Security Department for at least (1) year with continuous documented employment
• Scored all top box, if officer has been Spotlighted since reaching Level 2 officer status

        ALL levels required

• Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
• Demonstrate consistent support of Management and Company decisions
• Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions

• Knowledgeable of all departmental policies/procedures
• Expert of the Internal Controls as set forth by the TGC
• Adhere to regulatory departmental and company policies/procedures in an ethical manner

MINIMUM QUALIFICATIONS:

• High school diploma or GED required
• Candidates MUST complete C.A.R.E certification training and pass the CARE test within 30 days of hire required
• Must enter department as a Trainee/ Level 1 position and successfully completed all those duties and responsibilities required
• Position must require service dates (2 weeks trainee/90 days as level 1) and pass all duties/skill test prior to moving proficiency ladder
• Six months to one-year previous customer experience preferred

• Must demonstrate the following essential knowledge and skills:
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

• Complete knowledge of all internal controls

• Complete knowledge of all emergency procedures

• Excellent attendance in previous positions

• Willing to learn and be adaptable

• Attention to detail/observant

• Comfortable under surveillance
• Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to lift, carry, push, and/or pull up to 100 pounds
• Must be physically capable of performing MACH Controlled Force Tactical Training

• Must be able to be on feet/stand/sit for an 8-hour shift

• Must be able to stoop, bend, reach, kneel, twist, climb and grasp items
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
• Must be able to operate in mentally and physically stressful situations

• Must be able to respond to visual and aural cues

• Must be able to read, write, speak and understand English
• Must be able to maneuver in all areas of the casino and hotel
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
• Must be able to work a flexible schedule including weekends, evenings and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary.          9.28.20