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Servicing - Customer Care Specialist

Troy, MI · On-site

$16/hr

Cross-train in multiple areas of mortgage servicing to support departmental needs. * Maintain ... Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ...

Customer Service

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Servicing - Customer Care Specialist

Troy, MI · On-site

$16/hr

Cross-train in multiple areas of mortgage servicing to support departmental needs. * Maintain ... Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ...

Service Robot Co.

Field Service Technician

Houston, TX · On-site

$26.59 - $32.02/hr

Responsibilities: - Deploy, configure, and troubleshoot commercial robots and related equipment on-site - Perform preventive maintenance and respond to service calls - Train customer staff on basic ...

All Dry Services

Technician

Jupiter, FL · On-site

$18 - $20/hr

Full Time Water Mitigation and Mold Remediation technician, will train, Customer Service and a positive attitude first and foremost, we can train the rest.

All Dry Services

Technician

Jupiter, FL · On-site

$18 - $20/hr

Full Time Water Mitigation and Mold Remediation technician, will train, Customer Service and a positive attitude first and foremost, we can train the rest.

Bosch Group Inc

Customer Service Representative

Fife, WA · On-site

$17.25 - $23.25/hr

Customer Service Representative The CSR plays a critical role in driving revenue and margin growth ... Facilitate product returns and train customers on warranty processing * Other duties as directed ...

Bosch Group Inc

Customer Service Representative

Post Falls, ID · On-site

$15.75 - $21.25/hr

The CSR plays a critical role in driving revenue and margin growth across residential and light ... Facilitate product returns and train customers on warranty processing * Other duties as directed ...

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Train Customer Service information

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How much do train customer service jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for train customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a train customer service job?

Train Customer Service jobs involve assisting passengers with their travel needs before, during, and after their train journeys. Employees in these roles help with ticketing, provide travel information, handle complaints, and ensure a safe and pleasant experience for all passengers. They often work at train stations, on board trains, or in customer contact centers. Good communication skills and a strong customer-oriented attitude are essential for success in this field.

What are the key skills and qualifications needed to thrive as a train customer service representative?

To thrive as a Train Customer Service Representative, you need strong communication skills, knowledge of ticketing procedures, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, reservation platforms, and basic computer applications is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help you manage diverse passenger needs and resolve issues calmly. These skills and qualities are crucial for ensuring passenger satisfaction, smooth travel experiences, and upholding the reputation of the train service.

What are some common challenges faced by train customer service representatives and how can they effectively handle them?

Train Customer Service representatives often encounter challenges such as managing high passenger volumes during peak hours, handling delays or service disruptions, and addressing diverse passenger needs. Effective communication, patience, and problem-solving skills are essential for resolving complaints and providing accurate information. Building strong teamwork with train staff and staying updated on service changes helps ensure a positive passenger experience, even during challenging situations.

What is the difference between Train Customer Service vs Customer Support Specialist?

AspectTrain Customer ServiceCustomer Support Specialist
Required CredentialsCustomer service training, communication skillsCustomer service training, technical knowledge (if applicable)
Work EnvironmentTraining sessions, call centers, retail settingsCall centers, help desks, online support platforms
Employer & Industry UsageRetail, hospitality, call centersTechnology, telecom, e-commerce
Common Search & ComparisonFocuses on training roles, onboardingFocuses on resolving customer issues, technical support

While Train Customer Service roles focus on educating and preparing staff or customers, Customer Support Specialists handle ongoing customer inquiries and problem resolution. Both roles require strong communication skills, but their primary functions differ: training versus support.

More about Train Customer Service jobs

What cities are hiring for Train Customer Service jobs?

Cities with the most Train Customer Service job openings:

What states have the most Train Customer Service jobs?

States with the most job openings for Train Customer Service jobs include:

What are popular job titles related to Train Customer Service jobs?

For Train Customer Service jobs, the most frequently searched job titles are:

Train Customer Service jobs near you
Infographic showing various Train Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Servicing - Customer Care Specialist

Troy, MI • On-site

Customer Service
See more jobs at Customer Serviceexternal

$16/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 9 days ago

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Job description

Position Summary

We are seeking a customer-focused Customer Care Servicing Specialist to join our Mortgage Servicing team. In this role, you will serve as a primary point of contact for homeowners and servicing partners, providing exceptional customer service while assisting with mortgage servicing inquiries, account maintenance, and issue resolution.

The ideal candidate enjoys helping others, communicates effectively, and thrives in a fast-paced environment. Previous experience in mortgage servicing, customer service, call center operations, financial services, or banking is highly valued.


Responsibilities

  • Serve as the primary point of contact for borrowers and servicing partners regarding mortgage servicing inquiries.
  • Handle a high volume of inbound and outbound phone calls with professionalism and empathy.
  • Respond to customer emails and written inquiries in a timely manner.
  • Research and resolve customer questions related to mortgage payments, escrow accounts, loan servicing, account status, and general servicing requests.
  • Maintain accurate documentation of all customer interactions within the servicing system.
  • Generate, review, and complete assigned servicing reports.
  • Coordinate with servicing partners and internal departments to resolve account issues efficiently.
  • Cross-train in multiple areas of mortgage servicing to support departmental needs.
  • Maintain compliance with company policies, investor guidelines, and applicable federal and state mortgage servicing regulations.
  • Deliver an exceptional customer experience while meeting quality, productivity, and service-level expectations.


Required Qualifications

  • High school diploma or equivalent.
  • 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field.
  • Experience handling a high volume of inbound and outbound customer calls.
  • Excellent verbal and written communication skills.
  • Strong customer service, problem-solving, and conflict resolution abilities.
  • Excellent organizational skills with strong attention to detail.
  • Intermediate to advanced Microsoft Excel skills, including formulas, VLOOKUPs, and PivotTables.
  • Proficiency with Microsoft Office (Excel, Word, Outlook).
  • Ability to multitask, prioritize work, and adapt in a fast-paced environment.
  • Self-motivated with a positive attitude and strong work ethic.
  • Full-time, onsite attendance.


Preferred Qualifications

  • Experience in mortgage servicing or mortgage operations.
  • Familiarity with mortgage servicing platforms such as MSP (ICE Mortgage Technology/Black Knight) or similar systems.
  • Knowledge of escrow, mortgage payments, loan servicing, default servicing, or customer account maintenance.
  • Bilingual (English/Spanish) preferred.


Benefits

We offer a comprehensive benefits package to support your health, financial well-being, and professional growth, including:

  • Competitive salary
  • Medical, dental, and vision insurance
  • Company-paid life insurance
  • 401(k) with employer matching
  • Paid time off and paid holidays
  • Paid training and career development
  • Employee Assistance Program (EAP)
  • Wellness initiatives
  • Career advancement opportunities


Why Join Our Team?

We're committed to delivering outstanding service to homeowners while creating a collaborative and supportive work environment for our employees. If you're passionate about helping customers, enjoy solving problems, and want to build a career in the mortgage servicing industry, we'd love to hear from you.


Equal Opportunity Employer

We are an Equal Opportunity Employer committed to fostering an inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.


Disclaimer

The duties and responsibilities described above are intended to describe the general nature of the work performed and are not intended to be an exhaustive list of responsibilities or qualifications. Responsibilities may change based on business needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Employment is at will unless otherwise governed by applicable law.


Search Keywords

Customer Care Specialist • Mortgage Servicing • Mortgage Customer Service • Customer Service Representative • Call Center Representative • Mortgage Operations • Loan Servicing • Escrow • Mortgage Payments • Banking • Financial Services • Borrower Support • Account Maintenance • MSP • ICE Mortgage Technology • Black Knight • Microsoft Excel • Customer Support • Mortgage Industry • Mortgage Servicing Specialist