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Train Customer Service Jobs (NOW HIRING)

All Dry Services

Technician

Jupiter, FL · On-site

$18 - $20/hr

Full Time Water Mitigation and Mold Remediation technician, will train, Customer Service and a positive attitude first and foremost, we can train the rest.

All Dry Services

Technician

Jupiter, FL · On-site

$18 - $20/hr

Full Time Water Mitigation and Mold Remediation technician, will train, Customer Service and a positive attitude first and foremost, we can train the rest.

Bosch Group

Customer Service Representative

Post Falls, ID

$15.75 - $21.25/hr

The CSR plays a critical role in driving revenue and margin growth across residential and light ... Facilitate product returns and train customers on warranty processing * Other duties as directed ...

Westrock

Mgr I, Customer Service

Salinas, CA · On-site

Customer Service Manager - Salinas, CA The opportunity: The Customer Service Manager (CSM ... Onboard and train Customer Account Specialists on order processing system, specific topics, or best ...

WestRock

Mgr I, Customer Service

Fort Worth, TX · On-site

As a Customer Service Manager (CSM), you will function as a critical liaison between the customer ... Onboard and train Customer Account Specialists on specific topics or best practices to enhance ...

Crane Company

Customer Service Admin II

Caldwell, NJ · On-site

$19.25 - $25.75/hr

Exhibit a general understanding of applicable business processes in order to train Customer Service administrators in elements of their essential functions. Continually review processes in order to ...

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Train Customer Service information

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How much do train customer service jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for train customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Is it hard to get hired on the railroad?

Getting hired as a train customer service representative can be competitive, often requiring relevant experience, good communication skills, and sometimes a background check. The hiring process may include interviews and training, and knowledge of safety procedures is beneficial. Overall, persistence and proper preparation improve chances of employment in this field.

What are some common challenges faced by Train Customer Service representatives and how can they effectively handle them?

Train Customer Service representatives often encounter challenges such as managing high passenger volumes during peak hours, handling delays or service disruptions, and addressing diverse passenger needs. Effective communication, patience, and problem-solving skills are essential for resolving complaints and providing accurate information. Building strong teamwork with train staff and staying updated on service changes helps ensure a positive passenger experience, even during challenging situations.

What is the difference between Train Customer Service vs Customer Support Specialist?

AspectTrain Customer ServiceCustomer Support Specialist
Required CredentialsCustomer service training, communication skillsCustomer service training, technical knowledge (if applicable)
Work EnvironmentTraining sessions, call centers, retail settingsCall centers, help desks, online support platforms
Employer & Industry UsageRetail, hospitality, call centersTechnology, telecom, e-commerce
Common Search & ComparisonFocuses on training roles, onboardingFocuses on resolving customer issues, technical support

While Train Customer Service roles focus on educating and preparing staff or customers, Customer Support Specialists handle ongoing customer inquiries and problem resolution. Both roles require strong communication skills, but their primary functions differ: training versus support.

What is the highest paid customer service job?

The highest paid customer service roles are often in management or specialized fields such as customer service directors, account managers, or technical support managers, with salaries reaching six figures in some industries. These positions typically require extensive experience, leadership skills, and industry knowledge, and may involve overseeing large teams or complex customer accounts.

What qualifications do you need to work on trains?

Train customer service roles typically require a high school diploma or equivalent, good communication skills, and the ability to handle customer inquiries. Some positions may require prior experience in customer service or transportation, and training is often provided on the job. Certifications such as first aid or safety training can be beneficial.

What are the key skills and qualifications needed to thrive as a Train Customer Service Representative, and why are they important?

To thrive as a Train Customer Service Representative, you need strong communication skills, knowledge of ticketing procedures, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, reservation platforms, and basic computer applications is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help you manage diverse passenger needs and resolve issues calmly. These skills and qualities are crucial for ensuring passenger satisfaction, smooth travel experiences, and upholding the reputation of the train service.

Does Amtrak have remote customer service jobs?

Train customer service roles at Amtrak are typically based in physical locations such as stations or offices. While some customer service positions may offer remote work options, most require on-site presence due to the nature of the job, including interacting with passengers and managing station operations.

What are Train Customer Service jobs?

Train Customer Service jobs involve assisting passengers with their travel needs before, during, and after their train journeys. Employees in these roles help with ticketing, provide travel information, handle complaints, and ensure a safe and pleasant experience for all passengers. They often work at train stations, on board trains, or in customer contact centers. Good communication skills and a strong customer-oriented attitude are essential for success in this field.
More about Train Customer Service jobs
What cities are hiring for Train Customer Service jobs? Cities with the most Train Customer Service job openings:
What states have the most Train Customer Service jobs? States with the most job openings for Train Customer Service jobs include:
Train Customer Service jobs near you
Infographic showing various Train Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Supervisor

Customer Service Supervisor

Applied Medical Technology Inc.

Brecksville, OH • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Description

Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe.


Position Summary:

Supervise, train and support all customer service representatives.


This position is 100% on-site in Brecksville, OH.


Duties and Responsibilities: This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned.

  • Manage and train customer service reps.
  • Obtain extensive knowledge of AMT's product line and company policies.
  • Oversee daily CS activity: Phone calls, order entry, invoicing, email inbox, etc.
  • Troubleshoot/problem solve with customers via phone and email.
  • Obtain feedback from customers regarding product and service performance.
  • Returned Goods Authorization/ Product Complaints: Reporting in the ERP system and follow up with customers.
  • Perform annual performance reviews of all CS reps.
  • Collaborate with other departments to resolve complex issues and improve processes.
  • Must be a team player with excellent communication skills.
  • Handle daily invoicing.
  • Conduct regular team meetings to share updates, provide coaching, and reinforce service goals.
  • Run ERP system reports and work closely with the finance department for credits and setting up new accounts.
  • Handle escalated customer issues with professionalism and resolution-focused communication.
  • Maintain and update accounts in the ERP system.
  • Prepare and present reports on team performance, customer satisfaction, and service trends.
  • Monitor performance metrics, call quality and response times to ensure service excellence.
  • Foster a positive and customer-centric culture within the team.
  • Supervise, train, and mentor a team of customer service representatives.
  • Other duties as assigned.

Supervisory Responsibilities:

Supervise, train and support all customer service representatives.

Requirements

Minimum Qualifications:

  • Associate's degree or higher (required). Bachelor's degree in Business Administration, Communications, or a related field (preferred).
  • Minimum of 3 - 5 years of experience in customer service, with at least 1-2 years in a leadership or supervisory role.
  • Strong interpersonal and communication skills, both verbal and written.
  • Proven ability to coach, motivate, and lead a team.
  • Excellent problem-solving and conflict resolution abilities.
  • Proficiency in customer service software, CRM systems, and Microsoft Office Suite: Outlook, Excel, PowerPoint and Word.
  • Ability to analyze data, prepare reports, prepare schedules, and make recommendations to improve service.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Microsoft Dynamics is a plus but not required.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.


Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.


Essential Job Functions: Critical features of this job are described below. They may be subject to change at any time due to reasonable accommodation or other reasons.

  • Mental: Must be able to effectively communicate with others; complete and understand complex analysis of numbers; read, analyze and interpret written materials; develop team to meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems.
  • Physical: Must be able to hear and verbally communicate for hours at a time, use computer equipment. Moderate noise level and limited exposure to physical risk.

Knowledge, Skills, and Abilities Required: Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork.


Equipment Used: Telephones, computer, other office equipment as needed.


Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, and/or criminal background check.


AMT is an Equal Opportunity/Affirmative Action Employer.


Benefits:

  • Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service.
  • Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others.
  • 401k: AMT matches 100% of your contribution, up to 3% of your salary.
  • Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one

Other Exciting Perks!

  • Family-oriented, Positive Working Environment
  • Discretionary Yearly Raises
  • On-site Vending & Gym
  • Annual Employee Appreciation Picnic
  • Tuition Reimbursement
  • Employee Referral Bonus Program
  • Employee Assistance Program

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