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Train Customer Service Jobs (NOW HIRING)

Smurfit Westrock

Mgr I, Customer Service

Salinas, CA · On-site

Customer Service Manager - Salinas, CA The opportunity: The Customer Service Manager (CSM ... Onboard and train Customer Account Specialists on order processing system, specific topics, or best ...

Bosch Group

Customer Service Representative

Post Falls, ID · On-site

$15.75 - $21.25/hr

The CSR plays a critical role in driving revenue and margin growth across residential and light ... Facilitate product returns and train customers on warranty processing * Other duties as directed ...

Westrock

Mgr I, Customer Service

Salinas, CA · On-site

Customer Service Manager - Salinas, CA The opportunity: The Customer Service Manager (CSM ... Onboard and train Customer Account Specialists on order processing system, specific topics, or best ...

H & H Medical Service PLC

Be Seen First

Medical Assistant

Oviedo, FL

$13/hr

We are willing to train customer service oriented individuals. Certified MA or EMT/Paremedic is not required, but will increase starting pay. WE offer training and incentives to continue education.

Crane Co.

Customer Service Admin II

Caldwell, NJ · On-site

$20 - $26.75/hr

Exhibit a general understanding of applicable business processes in order to train Customer Service administrators in elements of their essential functions. Continually review processes in order to ...

Crane Co.

Customer Service Admin II

Burbank, CA · On-site

$19 - $25.50/hr

Exhibit a general understanding of applicable business processes in order to train Customer Service administrators in elements of their essential functions. Continually review processes in order to ...

New

Crane Company

Customer Service Admin II

Caldwell, NJ · On-site

$19.25 - $25.75/hr

Exhibit a general understanding of applicable business processes in order to train Customer Service administrators in elements of their essential functions. Continually review processes in order to ...

H & H Medical Service PLC

Be Seen First

Medical Assistant

Oviedo, FL

$13/hr

We are willing to train customer service oriented individuals. Certified MA or EMT/Paremedic is not required, but will increase starting pay. WE offer training and incentives to continue education.

Crane Company

Customer Service Admin II

West Caldwell, NJ · On-site

$19 - $25.25/hr

Exhibit a general understanding of applicable business processes in order to train Customer Service administrators in elements of their essential functions. Continually review processes in order to ...

Crane Co.

Aerospace Customer Service Admin II

Burbank, CA · On-site

$19 - $25.50/hr

Exhibit a general understanding of applicable business processes in order to train Customer Service administrators in elements of their essential functions. Continually review processes in order to ...

New

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Train Customer Service information

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How much do train customer service jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for train customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a train customer service job?

Train Customer Service jobs involve assisting passengers with their travel needs before, during, and after their train journeys. Employees in these roles help with ticketing, provide travel information, handle complaints, and ensure a safe and pleasant experience for all passengers. They often work at train stations, on board trains, or in customer contact centers. Good communication skills and a strong customer-oriented attitude are essential for success in this field.

What are the key skills and qualifications needed to thrive as a train customer service representative?

To thrive as a Train Customer Service Representative, you need strong communication skills, knowledge of ticketing procedures, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, reservation platforms, and basic computer applications is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help you manage diverse passenger needs and resolve issues calmly. These skills and qualities are crucial for ensuring passenger satisfaction, smooth travel experiences, and upholding the reputation of the train service.

What are some common challenges faced by train customer service representatives and how can they effectively handle them?

Train Customer Service representatives often encounter challenges such as managing high passenger volumes during peak hours, handling delays or service disruptions, and addressing diverse passenger needs. Effective communication, patience, and problem-solving skills are essential for resolving complaints and providing accurate information. Building strong teamwork with train staff and staying updated on service changes helps ensure a positive passenger experience, even during challenging situations.

What is the difference between Train Customer Service vs Customer Support Specialist?

AspectTrain Customer ServiceCustomer Support Specialist
Required CredentialsCustomer service training, communication skillsCustomer service training, technical knowledge (if applicable)
Work EnvironmentTraining sessions, call centers, retail settingsCall centers, help desks, online support platforms
Employer & Industry UsageRetail, hospitality, call centersTechnology, telecom, e-commerce
Common Search & ComparisonFocuses on training roles, onboardingFocuses on resolving customer issues, technical support

While Train Customer Service roles focus on educating and preparing staff or customers, Customer Support Specialists handle ongoing customer inquiries and problem resolution. Both roles require strong communication skills, but their primary functions differ: training versus support.

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What states have the most Train Customer Service jobs?

States with the most job openings for Train Customer Service jobs include:

What are popular job titles related to Train Customer Service jobs?

For Train Customer Service jobs, the most frequently searched job titles are:

Train Customer Service jobs near you
Infographic showing various Train Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Mgr I, Customer Service

Salinas, CA • On-site

Smurfit Westrock
Paper Manufacturing
Learn more about Smurfit Westrockexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Key responsibilities

  • Lead and support the customer service team, including training, development, and daily operations.

  • Manage customer accounts, review customer specifications, and ensure timely and accurate order processing.

  • Coordinate with production, shipping, and other departments to monitor production performance, address issues, and meet customer delivery requirements.

Smurfit Westrock rating

7.3

Company rating: 7.3 out of 10

Based on 280 frontline employees who took The Breakroom Quiz

Job description

General Information
Job ID
ATR64575
Posting Job Title
Customer Service Manager
Locations
CA Salinas
Employment Type
Full Time
Date Posted
25-Aug-2026
Relocation Support
No
Description & Requirements
Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.
Customer Service Manager - Salinas, CA
The opportunity:
The Customer Service Manager (CSM) represents Smurfit Westrock to customers as a critical liaison between the customer, sales, production, and operations teams. The Customer Service Manager (CSM) simultaneously provides support to the leadership team by coaching and guiding Customer Account Specialists, executing strategic initiatives for the plant and company, partnering with internal customers and partners, to achieve the highest level of customer satisfaction.
How you will impact Smurfit Westrock:
Business Excellence
  • Be a key part of the leadership team in the plant, by leading an essential customer service team
  • Support the General Manager's vision for true customer centricity at the plant level
  • Lead a team of customer service representatives & support their training, development & day to day
  • Support directly & manage a number of customers , that can include house or distribution/ brokers
  • Manage Customer Account Specialist team.
  • Manage customer accounts, as necessary.
  • Partner with production, shipping, maintenance, quality, and planning teams to review production performance to identify opportunities to optimize functional efficiencies.
  • Review customer specifications and new items in the order processing system to ensure all elements are captured and supporting documentation is included for efficient processing and production.
  • Participate in daily cross-functional production meetings to keep apprised of production status and ensure customer delivery requirements are met.
  • Oversee the tactical execution of tasks by the Customer Account Specialists and ensure alignment with the planning and shipping department.
  • Works with the Customer Account Specialists to proactively track order activity and alert appropriate staff/customers of any potential issues.
  • Manage inventory movements to ensure customer demands and needs are met.
  • Support Customer Account Specialists with issue remediation and communication with customers, as necessary.
  • Escalate customer issues as necessary and align with plant leadership on actions to resolve issues.
  • Participate in projects supporting plant or companywide strategic initiatives (e.g., margin enhancement efforts, overall equipment effectiveness efforts) by providing critical customer service expertise and insight to inform decisions and recommendations.

People and Culture
  • Empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer.
  • Continuously communicate with Customer Account Specialists, manufacturing partners, and sales to align with the current state and ensure operational efficiencies are achieved to meet customer needs.
  • Communicate daily with Customer Account Specialists to ensure that they are apprised of all the information impacting production and their customers (e.g., logistics or production delays) and contact customers accordingly.
  • Communicate all information relating to special projects with the customer account team and cross-functional partners (including production team, shipping department, Quality, and Safety managers, etc.) to ensure all stakeholders are aware of production and customer impacts and changes, to ensure that business runs smoothly.
  • Communicate larger expenditures to leadership to ensure visibility and alignment.
  • Mentor, coach, and guide Customer Account Specialists to effectively resolve customer issues.
  • Embrace, engage, and execute change management through process adoption.
  • Onboard and train Customer Account Specialists on order processing system, specific topics, or best practices to enhance their understanding and performance.
  • Gather feedback and insights from Customer Account Specialists and share broadly across the team and with stakeholders (e.g., specialized reports, technology shortcuts)
  • Complete performance assessments of Customer Account Specialists based on their performance related to key initiatives and goals, including supporting documentation, opportunities for improvement, and input for performance appraisals for review and validation by the Customer Service Manager

Critical Skills / Capabilities:
  • Attention to Detail: Follow established processes and procedures to ensure accuracy of work (Do it right the first time)
  • Customer-Oriented: Proactively assesses and effectively resolves customer issues quickly; proactively communicates with customers to ensure alignment and satisfaction; ensures that quality improvements meet the needs and expectations of a diverse customer base; consistently operates with the customers' best interests in mind.
  • Communication: Clearly exchanges thoughts, ideas, and messages through written, verbal, and non-verbal methods that promote an understanding with the target audience; listens carefully and attentively
  • Collaboration: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others. Works through conflict constructively
  • Coaching: Demonstrates basic understanding of the individual and organizational benefits of career development; provides feedback to direct reports and/or peers on job skills and personal behavior; identifies employees' areas of strengths and developmental needs
  • Organizational Skills: Planning, monitoring, and prioritizing tasks to ensure achievement of desired results; establishes a systematic course of action to accomplish objectives through multi-tasking and ability to forward-think.
  • Time Management: Ability to structure time to meet customer demands; demonstrate flexibility to balance your schedule, tasks, and responsibilities to complete things on time.
  • Training Skills: Develop team through continuous improvement using process and change management skills.
  • Leadership Skills: Effective ability to communicate well, motivate their team, handle, and delegate responsibilities, listen to feedback, and have the flexibility to solve problems in an ever-changing workplace while demonstrating empathy.

Technical Skills:
  • Microsoft Office - Outlook, Teams, Excel, Word, PowerPoint
  • System Experience (e.g., AS/400, Kiwiplan ESP/PCS/ULT, HRMS, Amtech, Sage, JD Edwards, Salesforce, EDI, Customer Portals)

Work Environment:
  • Onsite Monday - Friday
  • Constantly works indoors, in an environment that is climate controlled.
  • The role is frequently sedentary, which entails sitting or being stationary.
  • Occasionally stands or walks for 1-2 hours at a time.
  • Noisy work environment; maintain strict adherence to safety rules and regulations.

Experience/Educational/Skill Requirements:
  • Required: Customer service or related work experience in manufacturing environment or other industries

  • Preferred: 3 to 5 years of manufacturing industry experience with specialized training in leading teams.
  • Required: High School diploma or G.E.D.
  • Preferred: Associate/bachelor's degree

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
The salary range for this position is $72,750.00 - $121,250.00, depending on your role, level, and location. The range listed is also the expected pay for roles in Illinois and Colorado. The benefits for this role include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 15 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your pay will be based on factors such as your skills, experience, and education. To learn more about this posting, please contact your recruiter during the hiring process. You may apply online at Smurfit Westrock External Careers and the application window is expected to close by 31-Oct-2026.

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