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Traffic Operations Center Operator Jobs (NOW HIRING)

AECOM

Operations Technician

Detroit, MI

The Operations Technician will support AECOM's team and their client in special event traffic ... Traffic Management Center Operator/Dispatcher experience strongly preferred. * Ability to ...

AECOM

Traffic Operations Engineer

Detroit, MI · On-site

$86K - $117K/yr

... traffic signal system operators. The applicant will need to be professional, self-motivated ... operations center * Review and evaluate planned and unplanned events to assess changing traffic ...

AECOM

Traffic Operations Engineer

Detroit, MI

$86K - $117K/yr

... traffic signal system operators. The applicant will need to be professional, self-motivated ... operations center * Review and evaluate planned and unplanned events to assess changing traffic ...

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Traffic Operations Center Operator information

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$45.5K

$102.9K

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How much do traffic operations center operator jobs pay per year?

As of Jun 5, 2026, the average yearly pay for traffic operations center operator in the United States is $102,947.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,000.00 and $118,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Traffic Operations Center Operator, and why are they important?

To thrive as a Traffic Operations Center Operator, you need a solid understanding of traffic management principles, incident response protocols, and typically a high school diploma or associate degree. Familiarity with traffic monitoring software, CCTV systems, and communication tools like radio dispatch is essential. Attention to detail, strong situational awareness, and effective communication are crucial soft skills for coordinating responses and relaying information. These competencies ensure the timely detection and management of traffic incidents, promoting roadway safety and efficient traffic flow.

What are the main challenges Traffic Operations Center Operators face during high-traffic or emergency situations?

Traffic Operations Center Operators often encounter heightened pressure during peak traffic periods or emergencies, such as major accidents or inclement weather. In these situations, operators must quickly analyze incoming data, coordinate with law enforcement and field crews, and communicate real-time updates to the public—all while maintaining accuracy and composure. Effective multitasking, rapid decision-making, and strong communication skills are essential to manage these high-stress scenarios. Being detail-oriented and having a calm demeanor helps operators ensure public safety and smooth traffic flow even under challenging conditions.

What does a Traffic Operations Center Operator do?

A Traffic Operations Center (TOC) Operator monitors and manages roadway conditions using surveillance cameras, sensors, and communication systems. They respond to incidents such as accidents, traffic congestion, and hazardous conditions by coordinating with emergency responders and updating traffic information systems. TOC Operators play a crucial role in ensuring road safety and efficient traffic flow by providing real-time information to drivers and assisting in the rapid clearance of incidents.

What is the difference between Traffic Operations Center Operator vs Traffic Signal Technician?

AspectTraffic Operations Center OperatorTraffic Signal Technician
Required CredentialsHigh school diploma, certifications in traffic management systemsHigh school diploma, electrical or technical certifications
Work EnvironmentTraffic control centers, monitoring traffic flowField work installing and maintaining traffic signals
Employer & Industry UsageMunicipal traffic departments, transportation agenciesPublic works departments, traffic signal contractors

Traffic Operations Center Operators primarily monitor and manage traffic flow from control centers, while Traffic Signal Technicians focus on installing and maintaining traffic signals in the field. Both roles require technical knowledge and are essential for traffic management but differ in work environment and specific responsibilities.

More about Traffic Operations Center Operator jobs
What cities are hiring for Traffic Operations Center Operator jobs? Cities with the most Traffic Operations Center Operator job openings:
What are the most commonly searched types of Traffic Operations Center Operator jobs? The most popular types of Traffic Operations Center Operator jobs are:
What states have the most Traffic Operations Center Operator jobs? States with the most job openings for Traffic Operations Center Operator jobs include:
What job categories do people searching Traffic Operations Center Operator jobs look for? The top searched job categories for Traffic Operations Center Operator jobs are:
Traffic Operations Center Operator jobs near you
Infographic showing various Traffic Operations Center Operator job openings in the United States as of May 2026, with employment types broken down into 34% Full Time, 33% Part Time, and 33% Nights. Highlights an 100% In-person job distribution, with an average salary of $102,947 per year, or $49.5 per hour.
Operations Technician

Operations Technician

Syngenta Seeds , Inc.

Detroit, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Syngenta rating

8.8

Company rating: 8.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

11th of 89 rated chemical manufacturers

Job description

Job Description

AECOM is seeking a highlight motivated Operations Technician for employment at a client facility located in Detroit, MI. The Operations Technician will support AECOM's team and their client in special event traffic operations management, working closely with venue representatives and law enforcement agencies, including sports games, concerts, and festivals. The position will report daily to on-site management and contribute to a team of traffic operations engineers, ITS technicians, and other traffic signal operations technicians. The applicant must be professional, self-motivated, resourceful, and able to prioritize multiple client requests. Communication skills are paramount in this position as the qualified candidate will be expected to work with a team on complex traffic signal systems and adapt to changing conditions in a real-time environment.

The Operations Technician serves as a dynamic role and the successful candidate will provide hands-on technical services and support for various traffic signal and intelligent transportation systems. The successful candidate will also be expected to communicate with key agency stakeholders, including law enforcement personnel, special event operations and parking staff, transit system representatives, and client engineers.

This position will be assigned to a PM Operations Shift. Hours are expected to cover approximately 4:00 PM to 12:30 AM, Monday through Friday; however, depending on need, these hours may be adjusted.

This position will report to the client facility full time. The working environment will be at a traffic operations center, where the successful candidate will be expected to successfully complete tasks at an agency workstation on a control room operations floor.

This position is expected to begin work on October 5, 2026.

Job Responsibilities

The responsibilities of this position include, but are not limited to:

  • Monitor traffic detectors, sensors, central systems, and automated traffic management systems to identify and manage changing roadway conditions, incidents, congestion, and planned/unplanned events.
  • Support operations for special events management and active operations
  • Monitor camera video and other information sources for the detection and verification of planned and unplanned events that impact traffic flow and safety.
  • Disseminate traffic information through various communication channels and software platforms, both to internal stakeholders and external groups, including the public.
  • Provide detailed shift logs and information pertaining to overnight special events, traffic incidents, and other occurrences for analysis and use by AM shift teams and engineers.
  • Create, maintain, and troubleshoot work orders for ITS equipment and service requests related to traffic operations.
  • Communicate effectively with engineers, technicians, transportation agency personnel, first responders, and other agency personnel.
  • Verify and compare deployed traffic signal timing plans for accuracy.
  • Deploy pre-designed traffic signal timing plans to address mobility concerns
  • Configure traffic signal systems, including software systems and hardware, as directed.
  • Develop graphs, charts, tables, maps, and descriptive statistics for traffic operations analysis.
  • Assist with data collection for studies and management needs.

Qualifications:
Qualifications

Minimum Qualifications

  • BA/BS + 4 Years of relevant experience or demonstrated equivalency of experience and/or education
  • Valid Michigan Driver's License
  • Must be able to operate a computer while sitting or standing at a desk for an entire shift.
  • Ability to view and analyze CCTV and other video monitoring equipment

Preferred Qualifications

  • Previous experience in a dispatch environment or Emergency Response (911, Fire, etc) or previous transportation Traffic Management Center Operator/Dispatcher experience strongly preferred.
  • Ability to synthesize information from diverse sources including traffic signal systems, police and first responder communication systems, and camera monitoring systems
  • Technical literacy in English
  • Punctual attendance.
  • Able to work independently during overnight shifts
  • Experience with traffic signal controller software and detection systems
  • Understanding of traffic signal operations and traffic management relative to safety and mobility of travelers
  • International Municipal Signal Association Certifications including Traffic Signal Technician I or higher
  • Working knowledge of and skill set to utilize and operate traffic signal system software platforms and/or web-based applications
  • Associate's degree in Civil Engineering or a transportation-related field or a combination of education and practical experience in a similar field

Additional Information

  • This role does not provide Visa Sponsorship

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options , well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

Compensation:
$28-$28

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