Toyota Service Manager Jobs in Michigan (NOW HIRING)

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, TN, (job flexibility benefits) (also known as I-140 or Adjustment of Status portability), etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

PTT’s Vision is to deliver a World Class Mobility Evaluation Service through On-Time Delivery of Objective Quality Results and Conclusions.

Reporting to the Manager, Lab Operations, the Maintenance Supervisor, Lab Operations is responsible for the maintenance of powertrain testing equipment in three Ann-Arbor facilities working multiple shifts.

These facilities are doing performance, durability and emissions testing (Chassis, Engine, Transmission) with Dynamometers, Emission analyzers, and other test systems in dedicated test cells. This role requires planning and scheduling of maintenance resources, ensuring quality and safety standards are upheld and that regulatory compliance is verified.

The primary Internal customers of the Manager, Lab Operations are the PTT managers scheduling and executing powertrain testing however this role also collaborates with TMC and external regulatory bodies, as well as internal Toyota groups with facilities responsibility.

This position will be located in Ann Arbor, Michigan.

• Planned Maintenance –
  • Execution – Ensuring appropriate resource allocation, prioritization and timely execution of all preventative maintenance.
  • Preparation – Ensuring that technicians are trained and appropriate tools are used such that standard process adherence is achieved.
  • Specification – Ensuring preventative maintenance processes, standards and schedules exist for all PTT-owned test equipment and facilities.
• Unplanned Maintenance/Problem Resolution –
  • Real-time prioritization, timely resolution and transparent communication of equipment and facility issues that may potentially delay planned testing.
• Compliance Verification – Ensuring timely verification, documentation and reporting of equipment compliance in accordance with regulatory requirements (e.g. CFR’s) and Toyota standards and compliance plans (e.g. fuel usage).
• Supervision –
  • Direct supervision of Lab Ops maintenance technicians including recruiting, training, daily work allocation and resource management, skill development, performance management and career development.
  • Participation in the training, mentoring and supervision of occasional trainees, co‑ops, college programs as a talent pipeline.
• Spares and Consumables Planning – Ensuring adequate inventory of spares and consumables including calibration and test gases, machine spares and consumables for planned maintenance.
• Safety –
  • Process/Standards – Ensuring compliance with all Toyota and local safety standards and processes including (risk assessment, JSA/JSA review, SWP generation, industrial equipment training, incident reporting etc.).
  • Audits – Facilitating and participating in safety process, equipment and training audits as part of the annual Toyota Safety Management Plan.

• Continuous Improvement of Existing Maintenance Processes – including standards, KPIs, auditing, training in response to:
  • Regulation Changes: by internal authority (Safety R&D, Safety P.E., Security and Environmental) and by external authority (e.g. OSHA, ASTM, NEC, NFPA).
  • Product Changes incl. Li‑Ion Battery, PT Div. ERP for BEV, New Battery Lab, H2.
• Development of Maintenance Processes for New Facilities and Equipment – including processes, tools, standards and training for BEV, New Battery Lab, H2.

• Reporting – Ensuring that Maintenance reporting is timely, accurate and transparent (incl. schedule requirements for planned work, issue diagnosis and C/M, cell status and compliance testing).
• Meeting – Attending and/or facilitating daily, weekly, monthly, quarterly and annual meetings as the PTT Department Maintenance representative and SME.
• Leading – As the PTT Department’s Maintenance leader you will be authoritative, first point of contact, safety, quality and schedule driven. While bringing a sense of urgency to issue resolution you will also role model Safety Best Practices and Toyota Way behaviors.
• Collaborating – Maintaining strong tactical and strategic relationships with:
  • Internal Toyota customers and suppliers with facilities and regulatory responsibilities (incl. MBO/Facilities, Environmental, Security, Business Planning Ops, Security, Regulatory Affairs).
  • External suppliers of regulatory information (incl. EPA, CARB, SAE – to understand future emission and maintenance regulations).
  • TMC (to drive maintenance process efficiency and understand global facility utilization).
• Consulting – Maintaining an open-door policy that encourages maintenance questions and drives curiosity in the maintenance team as well as maintenance improvements.

• Bachelor’s degree in Engineering or other related technical disciplines to include Trade school/certificates (co‑op/internship will be considered).
• Must have a minimum of 8+ years of experience or the equivalent experience in vehicle or Powertrain (PT) Lab Test Supervision.
• Minimum of 8+ years of experience with 24/7/365 Facility Operations and driving improvement from operational KPIs.
• Experience with record managing and resolving test cell issues and customer concerns in a timely manner.
• Experience authoring/revising/reviewing standard work documents, work instructions.
• Must have a strong level proficiency with MS Tools (Excel, Power Point, Word).
• Willingness to work overtime as needed (average of 5 hours per week) and travel up to 5% as required.
• Ability to work second shift (3:30 p.m. – 12:00 a.m.), weekends, and holidays on an as-needed basis.

• Experience coaching and training team members on the application of standard work documents, work instructions.
• Facilities experience/knowledge (e.g. Fire Extinguishing Systems, Systems Integration, Test Cell Safety Systems).
• Knowledge/experience of ISO 45001 Safety Standard and Toyota Safety Management System (SMS).
• Automotive Testing experience (Chassis/Engine/Transmission Dyno).
• Experience operating or maintaining gaseous and particulate matter (PM) emissions equipment.
• Prior expertise with Federal/State emissions regulations (CFR).
• Experience operating and maintaining analytical equipment or test cell equipment.
• Proven experience with ability in vehicle/vehicle component testing/repair/diagnostics.
• Familiarity with test cell automation software.
• Prior experience of industry standard Operations Management, Quality Management processes.
• Battery electric vehicle/ Fuel Cell electric vehicle experience.
• Powered Industrial Equipment training and experience.
• Experience operating or maintaining Horiba analytical equipment (MEXA-7000 series, MEXA-ONE, etc.) and AIP/MAHA Chassis Dynamometers.
• Familiarity with Horiba cell automation software (VETS-NT, STARS-VETS, etc.).
• Knowledge of Toyota tools for S/W and data acquisition (Panel 4, TS Writer, GTS+).
• Completion of a JKK process creation or improvement.
• Experience leading Quality Circle Activities and/or completion of TBP.
• Strong understanding and ability to follow Toyota way (TPS, 5S, Go and See).
• Proficient in oral and written communications.

During your interview process, our team will provide you with all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect.
• Professional growth and development programs to help advance your career, as well as tuition reimbursement.
• Team Member Vehicle Purchase Discount.
• Toyota Team Member Lease Vehicle Program (if applicable).
• Comprehensive health care and wellness plans for your entire family.
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
• Paid holidays and paid time off.
• Referral services related to prenatal services, adoption, childcare, schools and more.
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).
• Relocation (if applicable).

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Please send an email to talent.acquisition@toyota.com for any questions or special accommodations.