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Toyota Service Manager information

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$118.5K

How much do toyota service manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for toyota service manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is the difference between Toyota Service Manager vs Toyota Service Advisor?

AspectToyota Service ManagerToyota Service Advisor
Primary RoleOversees service department operations, manages staff, and ensures customer satisfactionActs as the main point of contact for customers, explains repairs, and recommends services
Required CredentialsExperience in automotive service, leadership skills, possibly ASE certificationsCustomer service skills, knowledge of automotive repairs, often ASE certifications preferred
Work EnvironmentService department management, team supervision, administrative tasksCustomer interaction, sales, and service explanation in the service bay or office

While both roles are essential in a Toyota service department, the Service Manager focuses on operations and team management, whereas the Service Advisor primarily handles customer communication and service recommendations. Understanding these differences helps in choosing the right career path or job search focus within the automotive service industry.

How to become a service manager at a car dealership?

To become a service manager at a car dealership, candidates typically need several years of experience in automotive service or repair, along with strong leadership and customer service skills. A relevant certification, such as ASE (Automotive Service Excellence), can enhance prospects, and a background in business or management is often beneficial. Progression usually involves advancing from technician or service advisor roles to supervisory positions before becoming a service manager.

What is the hardest job at a car dealership?

The hardest job at a car dealership often is the Service Manager, who oversees repair operations, manages technicians, handles customer complaints, and ensures service quality. This role requires strong leadership, technical knowledge, and the ability to handle high-pressure situations regularly.

How much does a Toyota service manager make a year?

A Toyota Service Manager typically earns between $60,000 and $100,000 annually, depending on experience, location, and dealership size. They oversee service operations, manage technicians, and ensure customer satisfaction, often requiring certification and strong leadership skills.

What is the highest paid position at a car dealership?

At a car dealership, the highest paid position is typically the General Manager or Dealer Principal, who oversees all operations and profits. These roles often have substantial compensation packages that include salary, bonuses, and profit sharing, reflecting their responsibility for the dealership's success.
More about Toyota Service Manager jobs
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Toyota Service Manager jobs near you
Infographic showing various Toyota Service Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $69,971 per year, or $33.6 per hour.
Toyota of Springfield Service Manager

Toyota of Springfield Service Manager

JEFF WYLER AUTOMOTIVE FAMILY

Springfield, OH

Other

Posted 23 days ago

Job description

The Toyota Service Manager is responsible for overseeing all operations within the service department to ensure exceptional customer satisfaction, efficient workflow, profitability, and compliance with Toyota brand standards. This role leads service advisors, technicians, and support staff while maintaining high levels of quality, safety, and customer trust.

Operational Management

  • Manage daily service department operations, including scheduling, workflow, and productivity

  • Ensure repair orders are completed accurately, on time, and in compliance with Toyota standards

  • Monitor shop efficiency, technician productivity, and labor sales

  • Maintain proper staffing levels and technician skill alignment

  • Ensure a high level of customer satisfaction and CSI scores

  • Resolve customer complaints professionally and promptly

  • Promote a customer-first culture aligned with Toyota’s “Customer for Life” philosophy

  • Oversee service write-ups and ensure transparent communication

  • Develop and manage departmental budgets

  • Monitor key performance indicators (KPIs) such as ELR, hours per RO, and gross profit

  • Control expenses including labor, parts usage, and warranty administration

  • Maximize service and warranty profitability while maintaining compliance

  • Recruit, train, coach, and evaluate service advisors, technicians, and support staff

  • Conduct performance reviews and implement development plans

  • Promote a positive, safe, and productive work environment

  • Enforce dealership policies and procedures

  • Ensure accurate and timely submission of warranty claims

  • Maintain compliance with Toyota warranty policies and dealership procedures

  • Stay current on Toyota service bulletins, recalls, and technical updates

  • Ensure OSHA and dealership safety standards are followed

  • Implement Toyota Production System (TPS) and Toyota Service Management (TSM) best practices

  • Maintain a clean, organized, and efficient service department

  • Participate in Toyota training, audits, and dealership meetings

  • Support continuous improvement initiatives

  • 3–5 years of automotive service management experience (Toyota preferred)

  • Strong leadership and customer service skills

  • Solid understanding of automotive service operations and warranty processes

  • Proficiency with dealership management systems (e.g., Reynolds & Reynolds, CDK)

  • Valid driver’s license

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