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Towing Manager Jobs in Rochester, NY (NOW HIRING)

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Towing Manager information

See Rochester, NY salary details

$18.2K

$47.1K

$100.5K

How much do towing manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for towing manager in Rochester, NY is $47,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,450.00 and $47,666.00 per year, depending on experience, location, and employer.

What is the difference between Towing Manager vs Towing Dispatcher?

AspectTowing ManagerTowing Dispatcher
ResponsibilitiesOversees towing operations, manages staff, ensures safety and complianceCoordinates towing requests, dispatches tow trucks, communicates with drivers and customers
Required SkillsLeadership, management, industry knowledgeCommunication, organization, quick decision-making
CertificationsMay require industry-specific licenses, management certificationsOften requires dispatcher or communication certifications
Work EnvironmentOffice-based with field oversightPrimarily in dispatch centers or call rooms

While both roles are essential in towing operations, the Towing Manager focuses on overseeing the entire operation and managing staff, whereas the Towing Dispatcher handles the day-to-day dispatching of tow trucks and communication with drivers and customers. Understanding these differences helps clarify career paths and job expectations within the towing industry.

What are the key skills and qualifications needed to thrive as a towing manager, and why are they important?

To thrive as a Towing Manager, you need strong leadership abilities, operational knowledge of towing procedures, and experience in fleet management, typically supported by a high school diploma or relevant certifications. Familiarity with dispatch software, GPS tracking systems, and DOT regulations is essential for managing daily operations efficiently. Excellent communication, problem-solving, and customer service skills help you resolve conflicts and ensure team coordination. These competencies are critical for maintaining safety, regulatory compliance, and high service standards in a demanding environment.

What are some common challenges a towing manager faces in coordinating team operations?

A Towing Manager often encounters challenges such as efficiently dispatching tow trucks during peak hours, managing emergency requests, and ensuring compliance with safety regulations. Balancing the needs of multiple clients while maintaining high service standards requires strong organizational and communication skills. Additionally, Towing Managers must address unexpected breakdowns or staffing shortages quickly to minimize service delays and maintain customer satisfaction.

What is a towing manager?

Towing Managers are professionals responsible for overseeing the operations of a towing company or department. Their duties include managing staff, coordinating the dispatch of tow trucks, ensuring compliance with local and state regulations, and maintaining customer service standards. They also handle budgeting, equipment maintenance, and often resolve customer complaints or issues. Towing Managers play a key role in ensuring efficient and safe towing services, as well as the profitability and reputation of their business.

What are the most commonly searched types of Towing jobs in Rochester, NY?

The most popular types of Towing jobs in Rochester, NY are:

What are popular job titles related to Towing Manager jobs in Rochester, NY?

For Towing Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Towing Manager jobs in Rochester, NY look for?

The top searched job categories for Towing Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Towing Manager jobs?

Cities near Rochester, NY with the most Towing Manager job openings:

$19/hr

Full-time, Part-time

Retirement

Re-posted 17 days ago


Job description

Description

We are Hiring!

Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential. We proudly serve and employ people from all backgrounds and experiences. 

If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day. Be a part of something truly special.


Employment Type: Part-Time

Schedule: Sa-Sun 11pm- 7am

Salary: $19.00/hr.

Top Benefits and Perks:

  • Competitive salary and 403b retirement plan 
  • Generous time off package and work-life balance 
  • Comprehensive benefits package 
  • Supportive and collaborative environment 
  • Opportunities for growth and development 
  • Intrinsic reward of truly making a difference in people's lives 

Qualifications:

Education: Associate degree preferred. Equivalent Combination of education and experience will be considered.

Credentials: NY State Security Guard Registration required. Valid and clean NYS Driver's License preferred.

Experience: Minimum of two years of experience working as a security guard.


About the role:

Under general supervision, ensure the safety and security of employees, clients and visitors to the Agency. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.


Key Responsibilities:

  • Follow safety and security standards and complete incident reports as required.
    • Patrols assigned area to ensure protection of clients, visitors, property and equipment.
    • Controls and monitors access ingress and egress out of assigned site and monitors burglar and fire alarm systems as required.
    • Manages program parking location, alerting unauthorized use and working with towing contract agencies.
    • Examine doors, windows, and gates to ensure security; uses agency keys to open and close buildings; monitors closed buildings for unauthorized people and/or suspicious activities.
    • Informs and warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
    • Watches for and reports irregularities, such as security breaches, facility and safety hazards, and emergency situations; contacts emergency responders, such as police, fire, and/or ambulance personnel, as required in accordance with department standards.
    • Remains alert for the presence of unauthorized persons and/or security code violators; approaches suspicious persons and/or notifies police as appropriate; may confront and detain violators, as required, until police arrive.
  • Provides back up to the receptionist including directs incoming calls to appropriate people and acknowledges and welcomes all in reception area.
  • Participates in staff and department meetings as required.
  • Maintains up-to-date professional knowledge through reading, workshops, and conferences.
  • Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.
  • Participates in relevant Agency meetings and/or trainings
  • Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops.
  • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
  • Other duties as assigned.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory directions and perform other related duties as required.

Requirements

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS's corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.


Join us and help make a positive impact on our community!


***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet