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Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Conde Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to The Mission Inn Hotel & Spa, a legendary property in the Pyramid Global Hospitality portfolio located in the heart of Riverside, California. Featuring 238 guest rooms and over 160,000 sq ft of meeting and event space, this AAA Four-Diamond, National Historic Landmark spans an entire city block and offers a truly unique and dynamic environment for hospitality professionals.
At The Mission Inn Hotel & Spa, we are proud to deliver exceptional service within a setting rich in history and architectural beauty. As a member of our team, you'll be part of a community-driven environment where collaboration and connection are at the core of everything we do. Our work is purpose-driven, rooted in preserving the legacy of this iconic property while creating meaningful experiences for every guest.
We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, sales and events, and more. Whether you are beginning your career or looking to grow within the industry, you'll find a supportive culture where your contributions are impactful and recognized.
Joining our team means becoming part of a people-first culture where your development and success are a priority. If you're ready to build your career at an iconic destination known for its history, scale, and influence, we invite you to explore opportunities at The Mission Inn Hotel & Spa and apply today.
#PGH-MI

What you will have an opportunity to do:

The Seasonal Spooky Tours Extra is responsible for creating an engaging, entertaining, and immersive experience for guests during the Halloween season. This position performs as a costumed character, creature, or background performer and interacts with guests in a fun, energetic, and appropriate manner. The ideal candidate is comfortable performing in front of large groups, enjoys entertaining others, and can remain in character while working in a fast-paced, outdoor or indoor environment.

Essential Duties and Responsibilities

• Portray assigned spooky, Halloween-themed, or theatrical characters in a professional and entertaining manner.
• Interact with guests through character-based performances, gestures, facial expressions, movement, and appropriate verbal interactions.
• Create an exciting and immersive atmosphere while maintaining a welcoming guest experience.
• Follow direction from supervisors, event coordinators, and entertainment staff regarding character development, performance expectations, and assigned areas.
• Remain in character for extended periods while performing assigned duties.
• Participate in rehearsals, training sessions, character development, and event preparation as required.
• Maintain awareness of surroundings and follow all safety procedures while performing.
• Appropriately startle, surprise, or entertain guests while respecting personal boundaries and established event guidelines.
• Assist with maintaining a clean, organized, and safe performance area.
• Work collaboratively with other performers, event staff, Security, and operational departments.
• Respond appropriately to guest questions or concerns and notify a supervisor when assistance is needed.
• Follow all costume, makeup, appearance, and performance requirements associated with the assigned character.
• Maintain professionalism and positive guest relations before, during, and after performances.
• Perform other related duties as assigned.

Qualifications

• Previous acting, entertainment, theater, haunted attraction, hospitality, or customer service experience is preferred but not required.
• Must be comfortable interacting with guests and performing in a public setting.
• Must demonstrate energy, enthusiasm, creativity, and the ability to engage an audience.
• Ability to follow direction and remain in character throughout assigned performances.
• Must be comfortable working in costumes, makeup, masks, special effects, or other theatrical attire, as applicable.
• Ability to work effectively as part of a team.
• Must demonstrate good judgment and maintain appropriate conduct when interacting with guests.
• Must be dependable and able to work the scheduled seasonal/event shifts.

Physical Requirements

• Ability to stand, walk, and/or move for extended periods.
• Ability to perform repetitive movements and character-based physical activities.
• Ability to work in varying temperatures and environmental conditions, depending on the event location.
• Ability to wear costumes, makeup, masks, or other performance-related equipment for extended periods.
• Ability to safely navigate assigned performance areas, including dimly lit or uneven environments.
• Physical requirements may vary depending on the assigned character or performance area.

What are we looking for?

Compensation:

$16.90

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$16.90

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.