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Toll Collection Jobs (NOW HIRING)

Ferrovial

Toll Operations Analyst

Manassas, VA · On-site

Once completed, the project will include three toll-free general-purpose lanes in each direction and two express lanes in each direction with a state-of-the-art open-road electronic toll collection ...

City of El Paso

Senior Toll Collector

El Paso, TX · On-site

$38.91K - $56.81K/yr

High School Diploma or GED or higher, and two (2) years of cash handling, toll collection, or cashiering experience. Licenses and Certificates: Some positions may require a valid Texas Class "C ...

TTEC

Toll Collector

Chesterfield, VA

Be the face and smile of the toll collection operations requiring individual service * Classify and collect proper toll amounts from motorists traveling through the toll lane * Make changes, issue ...

MCI, Inc.

Tolling Walk in Center

Parkersburg, WV

Be the face and smile of toll collection operations at the Parkersburg Memorial Bridge facility offices. Assist customers with account setup, inquiries, and issue resolution. Process payments using ...

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How much do toll collection jobs pay per hour?

As of May 31, 2026, the average hourly pay for toll collection in the United States is $20.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Toll Collector, and why are they important?

To thrive as a Toll Collector, you need basic math skills, attention to detail, and a high school diploma or equivalent. Familiarity with electronic toll collection systems, cash registers, and point-of-sale (POS) systems is typically required. Excellent customer service, patience, and strong communication skills help in interacting effectively with diverse motorists and handling stressful situations. These skills ensure accurate transactions, efficient traffic flow, and positive customer experiences at toll booths.

What are some common challenges faced by toll collectors, and how can they be managed effectively?

Toll collectors often face challenges such as handling high traffic volumes during peak hours, managing transactions efficiently, and dealing with difficult or impatient drivers. Effective communication skills and a calm demeanor are essential for managing stressful situations. Additionally, familiarity with electronic toll collection systems and strict adherence to cash handling procedures help ensure accuracy and reduce errors. Most organizations provide thorough training and support to help toll collectors succeed in their roles.

What are toll collectors and what do they do?

Toll collectors are workers responsible for collecting fees from drivers who use certain roads, bridges, or tunnels. They typically work at toll booths, where they accept cash, electronic payments, or verify prepaid passes. In addition to collecting tolls, they may provide directions, issue receipts, and answer questions from motorists. Some toll collectors also help maintain records of transactions and report any irregularities. Their role is essential in generating revenue for road maintenance and infrastructure projects.

What is the difference between Toll Collection vs Toll Booth Attendant?

AspectToll CollectionToll Booth Attendant
CredentialsMay require a high school diploma or equivalent; some positions need basic cashier trainingHigh school diploma or equivalent; cashier training often preferred
Work EnvironmentTypically stationed at toll plazas, operating electronic or manual toll systemsStationed at toll booths, interacting directly with drivers and collecting tolls
Employer & IndustryTransportation agencies, toll authorities, highway managementTransportation agencies, toll operators, highway authorities
Job Search & ComparisonOften searched alongside toll booth attendant, focusing on toll collection roles

Both Toll Collection and Toll Booth Attendant roles involve managing toll payments at highway points. Toll Collection may include operating electronic systems and handling cash or digital payments, while Toll Booth Attendants often focus on direct customer interaction and manual toll collection. The roles overlap in credentials and work environment, but Toll Collection can also encompass administrative tasks related to toll systems.

More about Toll Collection jobs
What cities are hiring for Toll Collection jobs? Cities with the most Toll Collection job openings:
What states have the most Toll Collection jobs? States with the most job openings for Toll Collection jobs include:
What job categories do people searching Toll Collection jobs look for? The top searched job categories for Toll Collection jobs are:
Toll Collection jobs near you
Infographic showing various Toll Collection job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 25% Full Time, 64% Part Time, and 7% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $41,672 per year, or $20 per hour.

Toll Operations Analyst

Ferrovial

Manassas, VA • On-site

Full-time

Retirement, PTO

Posted 28 days ago

Job description

About us:
In 2016, the Commonwealth of Virginia selected a Cintra-led consortium to finance, design, build, operate and maintain the express lanes on Interstate 66 Outside the Beltway. The project will transform this critical Northern Virginia artery to relieve congestion, improve safety and provide more predictable travel times. The project corridor extends approximately 22 miles along Interstate 66 from the Capital Beltway (I-495) to Gainesville (US Route 29). Once completed, the project will include three toll-free general-purpose lanes in each direction and two express lanes in each direction with a state-of-the-art open-road electronic toll collection system. Expanded transit service, park-and-ride lots and interchange enhancements will further improve travel along I-66. The project will also connect several shared use paths to create more multimodal options. As an innovative and efficient public-private partnership, this project will be completed at a $2.5 billion net savings for the Commonwealth of Virginia.
What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren't enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.
Job Description:
The Toll Operations Analyst works with department stakeholders to monitor and optimize system performance/features, provide operational support, review data to support business decisions. Additionally, this person will also assist the Toll Operations Manager with monitoring and supporting day to day operations of the Back Office systems to ensure on time and accurate billing of toll transactions; accurate reconciliation of all revenue; accurate reporting of revenue and traffic; build customer profiles for boosting collections; identify improvements in Toll Collection processes.
Essential Duties and Responsibilities:
  • System improvements Identification and Handling:

  • Analyze operations and propose improvements.

  • Manage system developments with technical team.

  • Review and approve Change Requests.

  • Participate in User Acceptance Testing.

  • Develop system handling and operational procedures for operations team.

  • Incident and Service Request Management:

  • Create and manage incidents with technical team.

  • Review and approve technical solutions proposed.

  • Manage technical team's KPI reporting.

  • Operational Back Office (OBO) and Commercial Back Office (CBO) Revenue Reconciliation

  • Oversee the validation of daily trip sending reports, payment reports, rejected/disputed transactions, etc. through all three interfaces with VDOT.

  • Validate daily trip processing fee with VDOT and finance.

  • Handle disputed trip/revenue with VDOT.

  • Monitor trips in CBO to review payment status, admin fee collected, time of collect, etc.

  • Monitor and manage 3rd party vendors involved in Revenue collection for Printing and Mailing, DMV look-up, Skip tracing, Delinquent collections, etc.

  • Manage Toll Corrections issued from operations teams.

  • Monitor, Analyze and Report on Toll and admin fee adjustments in CBO.

  • Toll Exempt Handling

  • Manage exempt requests from all internal and external stakeholders in line with applicable code of law.

  • Define and perform routine audits on Toll exempts vehicles.

  • Database Handling, Analytics and Reporting:

  • Support Database management with Technical team.

  • Perform SQL Data Querying, PowerBI dashboard development and other reporting system as needed.

  • Analyzing system database for monitoring transaction and trip lifecycle within the OBO and CBO.

  • Ensure all system are functioning in line with the system design through continuous analytics, stress testing, outlier testing, etc.

  • Analyze OBO data to understand revenue, leakage, tag penetration, Vehicle class statistics, HOV statistics, flag abnormalities in roadside data.

  • Analyze trips and notices within the CBO to understand collection success, admin fee revenues, uncollectible revenues.

  • Analyze Customer information to access best collection strategy, ideal settlement matrix, etc.

  • Define targeted customers for Courts and Early Collections department by analyzing amount due, type of customer, etc.

  • Analyze success from early collection, delinquent collection and court processing.

  • Analyze and propose additional improvement in collections process - additional invoicing stages, pre=notification and collection, etc.

  • Analyze incoming disputes to identify overall system improvement opportunities with goal of reducing incoming disputes.

  • Identify and implement improvements in Dispute handling process to reduce dispute handling time.

  • Video Revenue Collection Support

  • Define targeted customers for Courts and Early Collections department by analyzing amount due, type of customer, etc.

  • Support the team is defining objectives, accessing success, etc.

  • Build monitoring tools for all operational teams to monitor performance, accuracy and identify strategic initiatives.

  • All other tasks as assigned.

Qualifications: (Knowledge Skills & Abilities):
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education & Experience:
  • Bachelor's degree in computer science, Data Science, Industrial Management or a related field

  • 3+ years' experience in the field of business analysis, project management is preferred.

  • 2+ years' experience in the toll industry is highly preferred, but not required.

  • Project/Program Management or experience with coordination of multiple teams in a technology systems environment

Professional Qualities:
  • Excellent analytical skills with the ability to be creative in driving new ideas and solutions.

  • Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment.

  • Excellent communication skills

  • Reporting and documentation skills

  • Facilitation skills to effectively lead coworkers through project deadlines.

  • Ability to interact with colleagues in a self-managed team structure.

Computer Skills:
  • Microsoft Power Platform knowledge and experience, specifically Microsoft Dynamics 365, Power BI, Power Automate, Power Apps are preferred along with SQL capabilities.

  • Experience with Databricks is preferred.

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