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Toll Collection Jobs in Florida (NOW HIRING)

MCI Careers

Bilingual Toll Collection Agent

Tampa, FL · On-site

$14.75 - $17.20/hr

We're hiring a Bilingual Toll Collection Agent to support both inbound phone calls and walk-up customer inquiries related to the Tampa Hillsborough Expressway Authority. In this role, you'll assist ...

MCI Careers

Bilingual Toll Collection Agent

Tampa, FL

$14.75 - $17.20/hr

We're hiring a Bilingual Toll Collection Agent to support both inbound phone calls and walk-up customer inquiries related to the Tampa Hillsborough Expressway Authority. In this role, you'll assist ...

MCI Careers

Bilingual Toll Collection Agent

Tampa, FL · On-site

$14.75 - $17.20/hr

We're hiring a Bilingual Toll Collection Agent to support both inbound phone calls and walk-up customer inquiries related to the Tampa Hillsborough Expressway Authority. In this role, you'll assist ...

MCI Careers

Bilingual Toll Collection Agent

Tampa, FL · On-site

$14.75 - $18.50/hr

We're hiring a Bilingual Toll Collection Agent to support both inbound phone calls and walk-up customer inquiries related to the Tampa Hillsborough Expressway Authority. In this role, you'll assist ...

TransCore

Low Voltage Technician Intern

Tampa, FL

$13.75 - $18.25/hr

In the final phase, interns focus on toll system operations, assisting with inspections, maintenance, and basic troubleshooting of electronic toll collection infrastructure and observing realtime ...

TransCore

Low Voltage Technician Intern

Fort Myers, FL

$14 - $18.75/hr

In the final phase, interns focus on toll system operations, assisting with inspections, maintenance, and basic troubleshooting of electronic toll collection infrastructure and observing realtime ...

TransCore

Low Voltage Technician Intern

Tampa, FL · On-site

In the final phase, interns focus on toll system operations, assisting with inspections, maintenance, and basic troubleshooting of electronic toll collection infrastructure and observing real-time ...

TransCore

Low Voltage Technician Intern

Fort Myers, FL · On-site

$14 - $18.75/hr

In the final phase, interns focus on toll system operations, assisting with inspections, maintenance, and basic troubleshooting of electronic toll collection infrastructure and observing real-time ...

JS Consulting

Enterprise Architect

Boca Raton, FL · On-site

$65.50 - $84.50/hr

Reviews, advises, and designs standard software and hardware builds, system options, risks, costs vs. benefits, and impact on the enterprise business process and goals for the toll collection system ...

Apex Informatics

Enterprise Architect

Boca Raton, FL · On-site

$65.50 - $84.50/hr

... toll collection system or other Department business systems. • Develops and documents the framework for integration and implementation of changes to technical standards • Acts as an internal ...

TransCore

Technician III

Miramar, FL

$34K - $43K/yr

Proven expertise in electronic toll collection systems, RFID, ANPR, and traffic management systems. * Expert-level troubleshooting and repair skills for both hardware, software, and networking ...

New

TSMG

Driver\Data Collector in Tampa, FL

Tampa, FL · On-site

Our field data collection teams are spread across Europe and North America, ready to accept new ... tolls. The project will last for 3-4 weeks, with a schedule of Monday to Friday, 7-8 hours per day ...

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Toll Collection information

See Florida salary details

$7

$14

$22

How much do toll collection jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for toll collection in Florida is $14.97, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $17.26 per hour, depending on experience, location, and employer.

What is a toll collector?

Toll collectors are workers responsible for collecting fees from drivers who use certain roads, bridges, or tunnels. They typically work at toll booths, where they accept cash, electronic payments, or verify prepaid passes. In addition to collecting tolls, they may provide directions, issue receipts, and answer questions from motorists. Some toll collectors also help maintain records of transactions and report any irregularities. Their role is essential in generating revenue for road maintenance and infrastructure projects.

What are the key skills and qualifications needed to thrive as a toll collector?

To thrive as a Toll Collector, you need basic math skills, attention to detail, and a high school diploma or equivalent. Familiarity with electronic toll collection systems, cash registers, and point-of-sale (POS) systems is typically required. Excellent customer service, patience, and strong communication skills help in interacting effectively with diverse motorists and handling stressful situations. These skills ensure accurate transactions, efficient traffic flow, and positive customer experiences at toll booths.

What are some common challenges faced by toll collectors, and how can they be managed effectively?

Toll collectors often face challenges such as handling high traffic volumes during peak hours, managing transactions efficiently, and dealing with difficult or impatient drivers. Effective communication skills and a calm demeanor are essential for managing stressful situations. Additionally, familiarity with electronic toll collection systems and strict adherence to cash handling procedures help ensure accuracy and reduce errors. Most organizations provide thorough training and support to help toll collectors succeed in their roles.

What is the difference between Toll Collection vs Toll Booth Attendant?

AspectToll CollectionToll Booth Attendant
CredentialsMay require a high school diploma or equivalent; some positions need basic cashier trainingHigh school diploma or equivalent; cashier training often preferred
Work EnvironmentTypically stationed at toll plazas, operating electronic or manual toll systemsStationed at toll booths, interacting directly with drivers and collecting tolls
Employer & IndustryTransportation agencies, toll authorities, highway managementTransportation agencies, toll operators, highway authorities
Job Search & ComparisonOften searched alongside toll booth attendant, focusing on toll collection roles

Both Toll Collection and Toll Booth Attendant roles involve managing toll payments at highway points. Toll Collection may include operating electronic systems and handling cash or digital payments, while Toll Booth Attendants often focus on direct customer interaction and manual toll collection. The roles overlap in credentials and work environment, but Toll Collection can also encompass administrative tasks related to toll systems.

How to become a toll collector?

To become a toll collector, candidates typically need a high school diploma or equivalent and must pass a background check. Training is often provided on the job, focusing on customer service, cash handling, and operating toll collection equipment. Some positions may require basic math skills and the ability to work flexible hours or shifts.

Is a toll collection a government job?

Toll collection jobs are often government positions, especially when working for state or local transportation agencies managing toll roads. However, some toll collection roles are contracted to private companies, so employment may be with a government agency or a private contractor depending on the employer. Certification in cash handling and customer service skills are commonly required.

What are popular job titles related to Toll Collection jobs in Florida?

For Toll Collection jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Toll Collection jobs in Florida look for?

The top searched job categories for Toll Collection jobs in Florida are:

What cities in Florida are hiring for Toll Collection jobs?

Cities in Florida with the most Toll Collection job openings:

Toll Collection jobs near you
Infographic showing various Toll Collection job openings in Florida as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $31,141 per year, or $15 per hour.

Bilingual Toll Collection Agent

MCI Careers

Tampa, FL • On-site

$14.75 - $17.20/hr

Full-time

Re-posted 3 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We’re hiring a Bilingual Toll Collection Agent to support both inbound phone calls and walk-up customer inquiries related to the Tampa Hillsborough Expressway Authority. In this role, you’ll assist customers with toll account issues, payment processing, and general questions delivering a helpful and professional experience in both English and Spanish.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Serve as the friendly and professional face of toll operations at our Tampa facility.
  • Assist walk-in and phone customers with toll account resolutions, payments, and inquiries.
  • Process payments using toll operations back-office systems.
  • Handle customer complaints and escalate complex issues as needed.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with customer service team members to enhance service quality.
  • Complete end-of-day deposits and balancing reports.
  • Adhere to scheduled shifts and attendance requirements.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Fluent in English and Spanish (spoken and written).
  • Experience with computer-based data entry.
  • Strong written, verbal, and interpersonal communication skills.
  • Ability to work shifts aligned with toll operations hours, including weekends and holidays.
  • Experience with non-cash payment processing systems.
  • Skilled in troubleshooting, conflict resolution, and customer follow-up.
  • Customer-focused: empathetic, patient, and responsive.
  • Ability to multitask, stay organized, and manage time independently.
  • Team-oriented with a commitment to service excellence.
Preferred
  • Experience in customer service, inside sales, problem-solving, or back-office support.
  • Familiarity with tolling systems or public infrastructure services.
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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