Tims Hortons Jobs (NOW HIRING)

Reporting to the store owner, this position assists in managing franchise store operations including employees, facilities and equipment in order to ensure that Tim Hortons' standards around people, product, cleanliness and exceptional customer service are fulfilled.

*Please note: The above address is the corporate address and NOT the location hiring. You are able to select your desired location once you begin the application.

Minimum Job entry Requirements:

• High school diploma or GED required (must be at least 18 years of age)
• Minimum of 12 months previous food service management experience
• Strong problem-solving, organization and time management skills
• Excellent knowledge of Tim Hortons products and procedures
• Action and results oriented
• Strong interpersonal skills (motivating, delegation, conflict management, respect for others, listening)
• Excellent communication skills (written, verbal, composure)
• Possess valid Drivers License and car insurance

Responsibilities, Essential Functions & Tasks:

Customer Service

• Leads by example to demonstrate and reinforce with employees that the customer is top priority and the importance of projecting positive customer service behaviors such as immediate acknowledgement, smiling, maintaining eye contact, and sincerely thanking customers for their business
• Responds to customer service complaints, resolving problems and turning negative situations into positive situations
• Assists in scheduling staff so that the high Tim Horton's standards, measured through the Always Fresh Evaluation Report, are maintained throughout the day
• Educates Shift Supervisors on how to maintain operation efficiency, through the use of positioning charts and shift flowcharts
• Conducts regular store walk-throughs in order to gain the customer's perspective of how the store looks
• When on the floor, is in a position that allows flexibility for troubleshooting where necessary

People

With the Store Manager, is responsible for attracting high quality applicants to fill job vacancies. Assists in screening & interviewing those that have applied for a job opening

• Assists with the store's training program. Ensures that the designated trainer has the necessary tools and support to allow him/her to do a proper job training new staff
• Supervises and manages performance of Storefront Employees, Production Employees, and Shift Supervisors to ensure all job duties and behaviors are aligned with store policies and takes corrective action where necessary
• Motivates employees to meet goals and objectives and provides guidance and assistance as required
• Is knowledgeable of State and Federal legislation dealing with health and safety, as well as relevant employment legislation
• Provides ongoing performance feedback, conduct regular performance reviews and follows the steps of progressive discipline when necessary
• Supports the overall company mission to be the best employer in the food service and retail industries in North America, by delivering on the six promises to employees

Driving Sales

• Ensures that all product is properly merchandised and at sufficient levels.
• Ensures that staff understand and are following the principles of Always Fresh baking; namely, baking less product more often throughout the day.
• With the management team, evaluates what parts of the business require greater staff focus. Based on the findings, implements staff incentives to bring staff focus to the area requiring improved performance.

Operational Analysis

• Assists in maintaining a productive and safe work environment in accordance with all Tim Hortons operating, food safety, security, health and safety, and employment standards and applicable legislation
• Assists the store manager in maintaining optimal inventory levels and proper yields from all products
• Helps to ensure that the store serves safe food to its customers by monitoring the flow from the time it arrives at the store to the time it is served to our customers
• Assists the manager in ensuring that all store equipment is properly maintained and that machines are calibrated regularly
• When the Store Manager is absent:

o Completes End of Day reports including Daily Cash Sheet, deposits, etc.

o Completes weekly ordering of product and ensures that all incoming orders are checked for quality; record invoices, as well as any credits that are issued, as product is received.

o Analyzes the store's key performance indicators on a daily basis including the day's productivity rates, the Daily Waste Sheets, the store's product sales' mix, and daily cycle counts. Responds appropriately with an action plan to address unfavorable results.

• Monitors information sources (e.g. Portal) to keep current with new information

Performance Indicators:

• Store turnover rate versus previous year
• Store sale's results versus targets
• Store evaluation scores (Always FRESH, Legislative & Liability, Food Safety Audits etc)
• Employee completion of AF TIMS-i & AF MCP titles as well as PTS
• Performance reviews completed on time
• Food, paper and labor costs (actual versus target)
• Productivity targets (actual versus target)
• D/t speed of service targets for all day parts (actual versus target)

Postural & Physical Demands Requirements:

• Frequent reaching above waist, chest, and shoulder level, as well as below waist level
• Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
• Continuous standing on tiled surfaces for all tasks
• Ability to stand for long periods of time without a break
• Frequent hip flexion while walking for all tasks
• Occasional lifting of boxes of supplies / products weighing from <5 - 50 lbs vertically from floor to knuckle height
• Occasional lifting of milk crates weighing between 5 - 30 lbs vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height
• Frequent exposure to cold /below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)

Other:

• This position is typically scheduled for a workweek of about 45 hours per week
• Must be available to respond to operational issues on a 24-hour per day basis
• Due to responsibilities for bank deposits, product shortages, etc, must have reliable transportation
• Must be able to obtain ServeSafe Certification

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.