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Tier Iii Support Analyst Jobs (NOW HIRING)

EK Associates

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Support Analyst (Tier 1 and Teir 2 Service Desk)

Los Angeles, CA · Remote

$55K - $65K/yr

Support Analyst (Tier 1 Service Desk - Remote) Overview E.K. Associates is seeking experienced ... Escalate complex or unresolved issues to Tier-2 and Tier-3 support teams as needed * Communicate ...

BTI

Help Desk Tier 2 Support

Washington, DC · On-site

$22.50 - $30.50/hr

Escalate issues requiring advanced technical analysis or specialized system knowledge to Tier 3 support. * Provide users with timely status updates and communicate expected resolution or escalation ...

iClassPro Inc

Tier 3 Technical Support

Longview, TX · On-site

Analyze data using SQL and internal tools to diagnose problems and support customer needs ... in a Tier 2 or Tier 3 technical support or similar role * Strong understanding of relational ...

iClassPro, Inc

Tier 3 Technical Support

Longview, TX · On-site

Analyze data using SQL and internal tools to diagnose problems and support customer needs ... in a Tier 2 or Tier 3 technical support or similar role * Strong understanding of relational ...

iClassPro Inc

Tier 3 Technical Support

Longview, TX · On-site

Analyze data using SQL and internal tools to diagnose problems and support customer needs ... in a Tier 2 or Tier 3 technical support or similar role * Strong understanding of relational ...

Caterpillar

Digital Tech Support Analyst

Chicago, IL · On-site

$99K - $133K/yr

This position requires a bachelor's degree or foreign equivalent in Computer Information Systems, Computer Science, or a related field plus 2 years of experience as a Tier 2 or Tier 3 Support Analyst ...

Caterpillar Brazil

Digital Tech Support Analyst

Chicago, IL · On-site

$99K - $133K/yr

This position requires a bachelor's degree or foreign equivalent in Computer Information Systems, Computer Science, or a related field plus 2 years of experience as a Tier 2 or Tier 3 Support Analyst ...

TGI MAIN COMPANY

Helpdesk Tier 3

Brooklyn, NY · On-site

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

DANE LLC

Tier III Application Support

Arlington, VA · On-site

We are seeking a Tier III Application Support Specialist to join the Operations team. This is a ... Receive, analyze, and troubleshoot complex incidents and service requests escalated from Tier I and ...

DANE LLC

Tier III Application Support

Arlington, VA · On-site

$85K - $95K/yr

We are seeking a Tier III Application Support Specialist to join the Operations team. This is a ... Receive, analyze, and troubleshoot complex incidents and service requests escalated from Tier I and ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Brooklyn, NY · On-site

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

TGI MAIN COMPANY

Helpdesk Tier 3

Boca Raton, FL · On-site

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Melville, NY · On-site

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

TGI MAIN COMPANY

Helpdesk Tier 3

Cherry Hill, NJ · On-site

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Caldwell, NJ · On-site

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

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Tier Iii Support Analyst information

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How much do tier iii support analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for tier iii support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a Tier III Support analyst?

Tier III Support Analysts are highly skilled technical professionals who handle the most complex and advanced customer issues that cannot be resolved by lower-level support teams (Tier I or II). They possess deep knowledge of the company's products, systems, and infrastructure, enabling them to troubleshoot, diagnose, and resolve critical problems. Tier III analysts often work closely with product development and engineering teams to identify root causes and implement long-term solutions. They may also create documentation, provide guidance to other support tiers, and contribute to improving overall support processes.

What are some common challenges Tier III Support analysts face when handling escalated technical issues?

Tier III Support Analysts often deal with complex, rarely encountered issues that require deep technical knowledge and strong troubleshooting skills. A common challenge is efficiently diagnosing problems that have already stumped lower-tier support teams, while balancing multiple high-priority cases. These analysts also need to communicate clearly with both technical and non-technical stakeholders, often translating intricate solutions into actionable steps for end users or other support staff. Collaboration with engineering or development teams is frequent, especially when issues point to potential bugs or require system modifications.

What are the key skills and qualifications needed to thrive as a Tier III Support analyst, and why are they important?

To thrive as a Tier III Support Analyst, you need advanced troubleshooting skills, deep technical expertise in relevant systems, and typically a degree in computer science or a related field. Familiarity with diagnostic tools, ticketing systems like ServiceNow, and certifications such as CompTIA, Microsoft, or Cisco are commonly required. Strong analytical thinking, communication, and customer service skills help analysts resolve complex issues and interact effectively with both users and IT teams. These skills ensure that critical technical problems are solved efficiently, minimizing downtime and maintaining business operations.

What cities are hiring for Tier Iii Support Analyst jobs?

Cities with the most Tier Iii Support Analyst job openings:

What states have the most Tier Iii Support Analyst jobs?

States with the most job openings for Tier Iii Support Analyst jobs include:

What are popular job titles related to Tier Iii Support Analyst jobs?

For Tier Iii Support Analyst jobs, the most frequently searched job titles are:

Help Desk Tier 2 Support

Washington, DC • On-site

Business Technology Integrators
See more jobs at Business Technology Integratorsexternal

$22.75 - $30.50/hr

Full-time

Posted 9 days ago

Job description

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services.
Position Summary
The Help Desk Tier 2 Support Specialist provides intermediate-level technical support to EEOC users by diagnosing and resolving hardware, software, operating system, peripheral, and connectivity issues that cannot be resolved through Tier 1 support. This position ensures that incidents and service requests are handled accurately, documented thoroughly, and resolved within established service-level agreements (SLAs).
The Tier 2 Support Specialist will escalate complex or unresolved issues to Tier 3 support while maintaining ownership, communication, and complete ticket documentation throughout the support process.Key Responsibilities
  • Provide intermediate desktop and end-user support for incidents escalated by Tier 1 personnel.
  • Diagnose and resolve standard hardware, software, operating system, application, connectivity, and peripheral-related issues.
  • Install, configure, maintain, and troubleshoot desktops, laptops, printers, monitors, mobile devices, and other end-user equipment.
  • Troubleshoot user access, application performance, device configuration, and workstation-related problems.
  • Use remote-support tools and approved troubleshooting procedures to assist users located at EEOC offices or working remotely.
  • Document troubleshooting actions, findings, resolutions, and user communications in the designated service-management system.
  • Update service tickets within two hours of each activity performed.
  • Manage assigned incidents and service requests in accordance with established service thresholds, SLAs, priorities, and escalation procedures.
  • Escalate issues requiring advanced technical analysis or specialized system knowledge to Tier 3 support.
  • Provide users with timely status updates and communicate expected resolution or escalation timelines.
  • Perform follow-up activities to confirm that technical issues have been resolved successfully.
  • Identify recurring technical issues and contribute information that supports problem management and root-cause analysis.
  • Develop and maintain troubleshooting documentation, standard operating procedures, and knowledge-base articles.
  • Collaborate with Tier 1, Tier 3, system administrators, network personnel, and other technical teams to resolve user-impacting issues.
  • Maintain a professional and customer-focused approach when supporting EEOC personnel.
  • Protect agency information and follow all applicable EEOC security, privacy, and acceptable-use requirements.
Required Qualifications
  • Experience providing Tier 2, desktop support, service desk, or end-user technical support in an enterprise environment.
  • Working knowledge of desktop and laptop hardware, software applications, operating systems, printers, peripherals, and basic network connectivity.
  • Experience using an incident-management or IT service-management ticketing system.
  • Ability to diagnose and resolve technical issues beyond Tier 1 support capabilities.
  • Demonstrated ability to prioritize and manage multiple incidents while meeting established SLAs and service thresholds.
  • Ability to maintain accurate ticket documentation and provide updates within two hours of completed activity.
  • Understanding of incident escalation procedures and the ability to determine when an issue requires Tier 3 support.
  • Strong analytical, troubleshooting, customer-service, and problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to work effectively with technical teams, government personnel, and users with varying levels of technical knowledge.

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