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Tier 2 Support Jobs in Oregon (NOW HIRING)

Stepan

Regional Sales Manager - Tier 2/3 Accounts

OR · Remote

$14K - $170K/mo

Stepan is seeking a Regional Sales Manager - Tier 2/3 Accounts to join our North America ... Partner cross-functionally to support customer needs and new product commercialization ...

Stepan

Regional Sales Manager - Tier 2/3 Accounts

OR · On-site +1

$14K - $170K/mo

Stepan is seeking a Regional Sales Manager - Tier 2/3 Accounts to join our North America ... Partner cross-functionally to support customer needs and new product commercialization ...

LMI

$57K - $97K/yr

Provide Tier 2 and Tier 3 support services to ensure timely resolution of user issues, including complex troubleshooting and escalation management in alignment with SLA requirements. * Deliver ...

FullLife

Direct Support Professional

Salem, OR · On-site

$23 - $25/hr

Direct Support Professional (DSP) - Oregon Locations Pay: $23-$25 per hour | Sign-on Bonuses ... DSP Tier 1 & Tier 2 Core Competencies (or willingness to complete training) * Other Requirements:

Vertech

Act as Tier 2 escalation support for INCS-related incidents and service requests Serve as the senior technical resource on your shift, owning escalations from Level 1 through resolution or handoff ...

New

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Tier 2 Support information

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How much do tier 2 support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for tier 2 support in Oregon is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $30.00 per hour, depending on experience, location, and employer.

What are the common challenges faced by Tier 2 Support professionals and how are they addressed?

Tier 2 Support professionals often encounter challenges such as resolving escalated technical issues that require deeper analysis, maintaining clear communication with both end-users and technical teams, and managing multiple support requests simultaneously. These challenges are typically addressed by utilizing advanced diagnostic tools, collaborating closely with Tier 1 and Tier 3 teams, and prioritizing workload based on urgency and impact. Employers often provide ongoing technical training and clear escalation pathways to help Tier 2 staff succeed. Working in this role helps you further develop your problem-solving skills and prepares you for advancement to more senior technical or supervisory positions.

What are the key skills and qualifications needed to thrive in Tier 2 Support?

To thrive as a Tier 2 Support professional, you need in-depth troubleshooting abilities, technical knowledge in IT systems, and experience in resolving complex customer issues, often with an associate’s or bachelor’s degree in a related field. Familiarity with ticketing systems (like Jira or ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft MCP are highly valuable. Strong analytical thinking, effective communication, and patience under pressure set standout candidates apart. These skills are essential for diagnosing technical problems efficiently, providing quality service to users, and supporting continuous IT operations.

What is a Tier 2 Support?

A Tier 2 Support job involves handling more complex technical issues that Tier 1 support cannot resolve. Tier 2 support professionals analyze problems, troubleshoot system or software issues, and provide solutions to customers or end users. They may also escalate unresolved issues to Tier 3 or specialized teams. This role typically requires a deeper understanding of the company's products, services, and technical environments. Excellent problem-solving and communication skills are essential for success in this position.

What are the most commonly searched types of Tier 2 Support jobs in Oregon? The most popular types of Tier 2 Support jobs in Oregon are:
What are popular job titles related to Tier 2 Support jobs in Oregon? For Tier 2 Support jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Tier 2 Support jobs in Oregon look for? The top searched job categories for Tier 2 Support jobs in Oregon are:
Tier 2 Support jobs near you
Infographic showing various Tier 2 Support job openings in Oregon as of August 2026, with employment types broken down into 62% Full Time, and 38% Contract. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $57,283 per year, or $27.5 per hour.

Regional Sales Manager - Tier 2/3 Accounts

Stepan Company

Remote

$14K - $170K/mo

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Job Description

Stepan is seeking a Regional Sales Manager – Tier 2/3 Accounts to join our North America Surfactants team. In this role, you will report to the Vice President of NA Sales. You will be responsible for driving profitable growth across a portfolio of Tier 2 and Tier 3 accounts within the Western region. This role leads a team of sales professionals to execute commercial strategies, strengthen customer relationships, and expand market share.

Key Responsibilities:

  • Deliver volume, revenue, and gross profit targets within the assigned region
  • Develop and execute territory and account plans to drive growth
  • Identify and pursue new business opportunities within existing and prospective accounts
  • Build and maintain strong relationships with key customer stakeholders
  • Lead, coach, and develop a high-performing sales team
  • Ensure disciplined execution of pricing, forecasting, and pipeline management
  • Partner cross-functionally to support customer needs and new product commercialization
Qualifications
  • 8–12 years of sales experience, preferably in B2B or specialty chemicals
  • Proven track record of driving revenue growth and managing customer portfolios
  • Prior people leadership experience strongly preferred
  • Strong commercial acumen and negotiation skills
  • Ability to translate market insights into actionable sales strategies
  • Excellent communication and relationship-building capabilities
  • Experience with SAP, Salesforce, and Microsoft 365 preferred
Education
  • Bachelor’s degree required
  • MBA or advanced degree preferred

Pay Range: $148,00 - $170,000

The salary range for this position is determined by considering a variety of factors such as skills, experience, qualifications, and the location of the position.

At Stepan Company our comprehensive benefits package includes:

  • Discretionary Bonus
  • Medical, Dental, and Vision Insurance
  • 401K with Match
  • Profit Sharing
  • Paid Time Off (PTO)
  • Short-Term and Long-Term Disability (STD / LTD)
  • Dependent Care Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Paid Parental Leave
  • Adoption Assistance
  • Reactions – Recognition Program
  • Employee Assistance Program (EAP)

#LI-KB1 #KB-REMOTE

Stepan Company does not accept or retain unsolicited resumes or phone calls and/or respond to them or to any third party representing job seekers.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Established in 1932, Stepan Company is a major manufacturer of basic and intermediate chemicals including surfactants, polymers, as well as specialty ingredients that go into consumer, household, and institutional products such as laundry detergents, shampoos, and surface cleaners. Stepan Company currently has 19 global manufacturing locations and over 2,400 employees. We have a strong record of growth. Our growth allows us to provide meaningful career opportunities and stability to our team members. We have big goals at Stepan and know every team member will be crucial to achieving our objectives. Regardless of function, we are looking for team members who bring with them a growth mindset, an entrepreneurial spirit, and the ability to thrive in an evolving environment.

We celebrate diversity at Stepan and are committed to creating a diverse, inclusive environment. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other status protected by applicable law.

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