Tier 2 It Support Jobs in Indiana (NOW HIRING)

   Purpose of Position:

Provide technical support and assistance to employees, ensuring smooth operations of our computer systems and networks. You will diagnose and resolve technical issues, install and configure hardware and software, and maintain overall IT functionality within the organization. Additionally, you will be the first escalation point for the IT Support Technicians.  

Essential Functions: 

• First escalation point for the IT Support Technicians. 
• Provide technical support to end-users on various technical issues and problems relating to hardware, software, and peripherals.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Diagnose and resolve technical hardware and software issues, escalating complex issues to appropriate teams or vendors.
• Set up and configure new hardware and software, ensuring proper functionality and security.
• Monitor and maintain computer systems and networks, including responding to user tickets and requests in a timely manner.
• Ensure all IT equipment is properly maintained and updated with the latest firmware and security patches.
• Manage user accounts and permissions on various systems and applications.
• Document and maintain records of IT issues, troubleshooting steps, and resolutions for future reference.
• Assist in the development and implementation of IT policies and procedures.
• Provide IT training and orientation to new users as needed.
• All other duties as assigned.

Competencies

• Proven work experience as an IT Support Specialist or similar role.
• Strong knowledge of IT systems and applications, including Microsoft Windows, Office 365, Active Directory, and basic networking principles.
• Experience with hardware and software troubleshooting, installation, and maintenance.
• Excellent problem-solving and communication skills.
• Ability to work independently and prioritize effectively.
• Bachelor’s degree in Information Technology, Computer Science, or related field preferred; relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) a plus.
• Ability to move or lift IT related objects (Computers, Printers, Monitors, etc.) that weigh up to 50 lbs.

Supervisory Responsibilities

• Position has no direct reports, but must work/mentor with the IT Support Technician group to complete tasks and aid in their growth. 

Work Environment

• Primarily work from Greenfield Office; occasional trips to plants and company sites as needed.  

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, talk and listen.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Travel Required

• Occasional trips to plants and other company sites as needed. 

Required Education and Experience

• Minimum (4) years of experience in the field of IT, preferably with end user support.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous.
• Familiarity with Active Directory and Office 365.

Preferred Education and Experience

• Bachelor’s degree in Information Technology, IT related curriculum or equivalent work experience.

Additional Eligibility Requirements

• Must be able to pass a background check in accordance with imi company policy.
• Must have a valid driver’s license and and have an acceptable driving record in accordance with imi company policy.
• Must reside in the region in which the job is located.