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Tier 1 Associate Jobs in Ohio (NOW HIRING)

Lisinski Law Firm

IT Helpdesk Technician

Dublin, OH · On-site

Provide Tier 1 and Tier 2 technical support, resolving end-user issues and service requests within ... Associate's degree in Information Technology or a related field, or equivalent hands-on experience ...

BAE Systems USA

Computer Operator I

Dayton, OH · On-site

Provide Tier 1 Help Desk support, including account assistance, password resets, ticket creation ... Associate's degree in Information Technology or a related field, or equivalent experience.

Leidos

Tier 2 Technician

Dayton, OH

$73K - $132K/yr

Layer 1 and Layer 2 network experience (CAT5, SM/MM Fiber, Serial cables, SFP). * Configure and ... This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates ...

Dataperk LLC

Network Technician Tier 2

Columbus, OH · On-site

$22.75 - $29.25/hr

Job Type Full-time Description Network Technician Tier 2 About Us: DataPerk is a leading IT Managed ... one of the following certifications: * CompTIA Network+ * Cisco Certified Network Associate (CCNA ...

Dataperk LLC

Network Technician Tier 2

Columbus, OH · On-site

$22.75 - $29.25/hr

Description Network Technician Tier 2 About Us: DataPerk is a leading IT Managed Service Provider ... one of the following certifications: * CompTIA Network+ * Cisco Certified Network Associate (CCNA ...

Dataperk LLC

Network Technician Tier 2

Columbus, OH · On-site

$22.75 - $29.25/hr

Network Technician Tier 2 About Us: DataPerk is a leading IT Managed Service Provider dedicated to ... one of the following certifications: * CompTIA Network+ * Cisco Certified Network Associate (CCNA ...

Dataperk LLC

Network Technician Tier 2

Columbus, OH · On-site

$22.75 - $29.25/hr

Description Network Technician Tier 2 About Us: DataPerk is a leading IT Managed Service Provider ... one of the following certifications: * CompTIA Network+ * Cisco Certified Network Associate (CCNA ...

NSG Group

Quality Engineer

Rossford, OH · On-site

$69K - $89K/yr

Single site manufacturing location with 3 shift operation, supplying finished goods to Tier 1 ... an Associate's degree with a minimum of four (4) years of relevant experience. * Minimum of 3-5 ...

NSG Group

Quality Engineer

Rossford, OH · On-site

$69K - $89K/yr

Single site manufacturing location with 3 shift operation, supplying finished goods to Tier 1 ... an Associate's degree with a minimum of four (4) years of relevant experience. * Minimum of 3-5 ...

LFP Associates

Molding Engineer III

Columbus, OH · On-site

$80K - $90K/yr

ABOUT US: Our client is a full-service, tier-one supplier, specializing in the design and ... dedicated associates in our Quality, Assembly, Sales, and Customer Service departments. HOW YOU ...

JAC Products

Maintenance Technician

Napoleon, OH · On-site

Up to $41.58/hr. JAC Products, a global Tier 1 automotive supplier, is looking for skilled ... Vocational Certificate, Associate's Degree in a technical field, or equivalent hands-on experience ...

JAC Products

Maintenance Technician

Napoleon, OH · On-site

$41.58/hr

Up to $41.58/hr. JAC Products, a global Tier 1 automotive supplier, is looking for skilled ... Vocational Certificate, Associate's Degree in a technical field, or equivalent hands-on experience ...

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Tier 1 Associate information

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.
What are popular job titles related to Tier 1 Associate jobs in Ohio? For Tier 1 Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Tier 1 Associate jobs in Ohio look for? The top searched job categories for Tier 1 Associate jobs in Ohio are:
What cities in Ohio are hiring for Tier 1 Associate jobs? Cities in Ohio with the most Tier 1 Associate job openings:
Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Continuous Improvement Manager

Wauseon Machine & Manufacturing

Wauseon, OH • On-site

$88K - $119K/yr

Full-time

Re-posted 11 days ago

Job description

Core Responsibilities:
Lead and execute enterprise-wide Lean transformation initiatives across machining, fabrication, and support functions to drive measurable improvements in safety, quality, delivery, cost, and productivity.
Serve as the strategic driver of Policy Deployment / Strategy Deployment (Hoshin Kanri), ensuring alignment between company KPIs, growth objectives, and daily execution.
Facilitate value stream mapping (VSM), Kaizen events, 3P workshops, and structured problem-solving initiatives to improve flow, reduce waste, and increase throughput.
Establish, strengthen, and sustain Tiered Daily Management systems (Tier 1-4) and visual management practices across operations.
Improve operational performance related to on-time delivery (OTD), earned hours, setup reduction (SMED), capacity utilization, and overall production efficiency.
Implement and standardize A3 problem-solving methodology and disciplined root cause analysis across departments.
Develop, coach, and mentor leaders and frontline associates in Lean principles, standard work, and accountability.
Identify and eliminate waste using 80/20 analysis to improve productivity, reduce lead times, and optimize resource utilization.
Track, measure, and report improvement results, including cost savings, lead time reduction, margin improvement, and working capital gains.
Ensure sustainability of improvements through audit cadence, follow-up routines, and accountability systems.
Collaborate closely with Operations, Engineering, Quality, and Executive Leadership to drive alignment and execution of continuous improvement initiatives.

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