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Ticketure information

What is a Ticketure?

Ticketure jobs typically refer to positions involved with the Ticketure platform, which is a ticketing and event management software designed for venues, museums, and cultural organizations. Jobs in this field can range from software development, customer support, and sales, to event operations and technical support. Employees may work on tasks such as helping clients set up events, managing ticket sales, providing customer assistance, or developing new features for the platform. These roles require strong communication skills, problem-solving abilities, and sometimes technical expertise, depending on the position. Working at Ticketure or in ticketing technology can be rewarding for those interested in events, technology, and customer service.

What are the key skills and qualifications needed to thrive as a ticketing specialist?

To thrive as a Ticketing Specialist, you need strong attention to detail, customer service skills, and experience with ticket sales processes, often supported by a high school diploma or equivalent. Familiarity with ticketing software platforms like Ticketmaster or Eventbrite, as well as proficiency in point-of-sale systems, is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure make someone stand out in this position. These skills are crucial for ensuring smooth event operations, accurate transactions, and positive customer experiences.

What are some common challenges faced by professionals working in ticketing and event management roles at Ticketure, and how can they be addressed?

Professionals in ticketing and event management roles at Ticketure often encounter challenges such as managing high volumes of ticket sales during peak periods, responding promptly to customer inquiries, and coordinating with event organizers to ensure smooth operations. Successfully navigating these challenges typically involves effective communication skills, strong attention to detail, and the ability to work collaboratively within a fast-paced team environment. Leveraging Ticketure's technological tools and staying updated on best practices can also help streamline processes and improve customer satisfaction.

What is the difference between Ticketure vs Ticketing Agent?

AspectTicketureTicketing Agent
CredentialsTypically requires knowledge of ticketing systems, customer service skillsRequires similar skills, often with certification in ticketing software
Work EnvironmentOperates mainly at ticketing platforms, customer service desks, or onlineWorks at airports, event venues, or customer service counters
Industry UsageUsed in transportation, events, and entertainment sectorsCommonly employed in travel, hospitality, and event management
Search & Comparison IntentOften compared for roles involving ticket sales and customer supportCompared for similar customer-facing ticketing roles

Ticketure and Ticketing Agent roles share overlapping skills in customer service and ticketing systems. Ticketure often refers to digital or platform-based ticketing roles, while Ticketing Agents are typically found in physical or face-to-face environments. Both roles are essential in industries like travel and entertainment, with similar credentials and work environments.

More about Ticketure jobs

What cities are hiring for Ticketure jobs?

Cities with the most Ticketure job openings:

What states have the most Ticketure jobs?

States with the most job openings for Ticketure jobs include:

What job categories do people searching Ticketure jobs look for?

The top searched job categories for Ticketure jobs are:

Ticketure jobs near you
Infographic showing various Ticketure job openings in the United States as of August 2026, with employment types broken down into 56% Full Time, 33% Part Time, and 11% Temporary. Highlights an 100% In-person job distribution.

Visitor Engagement Associate

Manhattan, NY • On-site

Lower East Side Tenement Museum
See more jobs at Lower East Side Tenement Museumexternal

$22.50/hr

Part-time

Re-posted 13 days ago

Job description

The Visitor Engagement Associate is a key frontline role, ensuring an exceptional experience for all museum guests. This position involves ticket and membership sales, visitor support, tour assistance, and retail operations in the museum shop. The ideal candidate is a proactive, customer-focused professional who enjoys interacting with the public and enhancing their museum visit.  This is a part time, union position with a three (3) day a week schedule of Sunday, Monday, Tuesday.

Responsibilities

Visitor Services & Ticketing

  • Welcome and assist visitors with ticket purchases and membership sign-ups.
  • Process payments and manage the ticketing system at the Visitor Center.
  • Handle visitor inquiries in person, over the phone, and via email with professionalism and enthusiasm.
  • Maintain high customer service standards while managing visitor flow and enforcing tour protocols.
  • Set up assisted listening devices for guests as needed.
  • Coordinate with the Education department via walkie-talkie to ensure seamless visitor support.

Retail & Museum Shop Operations

  • Operate the SalesVu system for transactions, returns, and cash handling.
  • Provide product recommendations and engage customers in the museum shop.
  • Maintain the sales floor, restock merchandise, and support visual merchandising.
  • Assist with inventory tracking and participate in annual inventory counts.

General Museum Engagement

  • Develop a strong understanding of museum programs, tours, and events to provide helpful visitor information.
  • Offer recommendations on local attractions, restaurants, and points of interest.
  • Help manage crowds and coordinate large groups, including school groups and families.
  • Uphold museum policies while demonstrating professional and ethical conduct.

Qualifications

  • 6 months to 1 year of experience in visitor services, retail, or a call center environment preferred.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to work both independently and as part of a team in a fast-paced environment.
  • Proficiency in Microsoft Office; experience with Ticketure and/or SalesVu is a plus.
  • Previous experience with cash handling and POS systems is beneficial.
  • Interest in books, New York history, and immigration themes is a plus.
  • Physically able to lift and carry merchandise and stand for extended periods.
  • Availability to work weekends, evenings, and holidays as needed.

This role is perfect for individuals who are passionate about history, museums, and creating a welcoming and memorable experience for visitors.

How to Apply:  

Please submit the following via our career portal: 

(1) Cover Letter. Please let us know why you are applying and would be a good fit for the position.  

(2) Your resume. Resumes without a cover letter will not be considered. 

Apply