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Ticketure Jobs in Colorado (NOW HIRING)

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Ticketure information

What are the key skills and qualifications needed to thrive as a ticketing specialist?

To thrive as a Ticketing Specialist, you need strong attention to detail, customer service skills, and experience with ticket sales processes, often supported by a high school diploma or equivalent. Familiarity with ticketing software platforms like Ticketmaster or Eventbrite, as well as proficiency in point-of-sale systems, is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure make someone stand out in this position. These skills are crucial for ensuring smooth event operations, accurate transactions, and positive customer experiences.

What is a Ticketure?

Ticketure jobs typically refer to positions involved with the Ticketure platform, which is a ticketing and event management software designed for venues, museums, and cultural organizations. Jobs in this field can range from software development, customer support, and sales, to event operations and technical support. Employees may work on tasks such as helping clients set up events, managing ticket sales, providing customer assistance, or developing new features for the platform. These roles require strong communication skills, problem-solving abilities, and sometimes technical expertise, depending on the position. Working at Ticketure or in ticketing technology can be rewarding for those interested in events, technology, and customer service.

What is the difference between Ticketure vs Ticketing Agent?

AspectTicketureTicketing Agent
CredentialsTypically requires knowledge of ticketing systems, customer service skillsRequires similar skills, often with certification in ticketing software
Work EnvironmentOperates mainly at ticketing platforms, customer service desks, or onlineWorks at airports, event venues, or customer service counters
Industry UsageUsed in transportation, events, and entertainment sectorsCommonly employed in travel, hospitality, and event management
Search & Comparison IntentOften compared for roles involving ticket sales and customer supportCompared for similar customer-facing ticketing roles

Ticketure and Ticketing Agent roles share overlapping skills in customer service and ticketing systems. Ticketure often refers to digital or platform-based ticketing roles, while Ticketing Agents are typically found in physical or face-to-face environments. Both roles are essential in industries like travel and entertainment, with similar credentials and work environments.

What are some common challenges faced by professionals working in ticketing and event management roles at Ticketure, and how can they be addressed?

Professionals in ticketing and event management roles at Ticketure often encounter challenges such as managing high volumes of ticket sales during peak periods, responding promptly to customer inquiries, and coordinating with event organizers to ensure smooth operations. Successfully navigating these challenges typically involves effective communication skills, strong attention to detail, and the ability to work collaboratively within a fast-paced team environment. Leveraging Ticketure's technological tools and staying updated on best practices can also help streamline processes and improve customer satisfaction.
What are popular job titles related to Ticketure jobs in Colorado? For Ticketure jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Ticketure jobs in Colorado look for? The top searched job categories for Ticketure jobs in Colorado are:
What cities in Colorado are hiring for Ticketure jobs? Cities in Colorado with the most Ticketure job openings:
Ticketure jobs near you
Infographic showing various Ticketure job openings in Colorado as of August 2026, with employment types broken down into 52% Full Time, and 48% Part Time. Highlights an 100% In-person job distribution.

Customer Service

Thirteenth Floor Entertainment Group

Denver, CO • Remote

$16/hr

Part-time

Posted 10 days ago

Job description

Job Title: Customer Service Representative
Location: Fully Remote
Employment Type: Part-Time (Year-Round)
Reports To: Customer Service Manager
 

Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment—and proudly the world's largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events. We redefine what's possible. Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard—not the exception. When you join Thirteenth Floor, you're not just taking a job. You're stepping into the magic behind the screams.

Position Summary

As a Part-Time Customer Service team member, you will serve as a key point of contact for guests by helping answer questions, resolve concerns, and support bookings across multiple communication channels. This year-round role is ideal for someone who is responsive, empathetic, organized, and comfortable delivering a high level of service in a fast-paced remote environment.

What You’ll Do

  • Respond to guest inquiries across email, chat, social media, and other support channels in a timely and professional manner.
  • Help guests with bookings, ticket upgrades, date changes, refunds, exchanges, and other account or purchase-related questions.
  • Resolve guest concerns by identifying the issue, communicating clearly, and helping move each interaction toward a positive resolution.
  • Provide accurate information about attractions, events, products, services, and policies using approved tools and resources.
  • Support secure collection and handling of payment details and other guest information in accordance with company procedures.
  • Help create a positive guest experience by showing empathy, professionalism, and strong follow-through in every interaction.
  • Partner with internal teams when guest needs require additional support or escalation.

What You’ll Bring

  • Strong written and verbal communication skills in English.
  • Customer service experience in a fast-paced environment is preferred.
  • Ability to manage multiple conversations and requests at the same time while maintaining accuracy and professionalism.
  • Comfort using Microsoft Office, Google Workspace, and customer support or ticketing platforms; Zendesk experience is a plus.
  • Experience with ticketing systems such as Tixr, Ticketure, TicketSocket, Live Nation, AXS, or similar platforms is helpful.
  • Strong problem-solving skills, sound judgment, and a calm, guest-focused approach.
  • A collaborative, self-directed work style with strong organization and follow-through.
  • Availability to work weekends and holidays is required.
  • Interest in live events, haunted attractions, or immersive entertainment is a plus.

Employment Details

This is a year-round, part-time position scheduled for approximately 25 hours per week. The pay rate for this role is $16.00 per hour. Weekend and holiday availability is required.

This is a seasonal/temporary position with an anticipated end date. Employment beyond the stated season is not guaranteed.

E-Verify

Thirteenth Floor Entertainment Group participates in E-Verify. As required by federal law, we will verify the identity and employment eligibility of all hired individuals.

Equal Opportunity Employer

Thirteenth Floor Entertainment Group is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, ancestry, disability, age, genetic information, military or veteran status, or any other characteristic protected by law.

Reasonable Accommodations

Applicants with disabilities may request reasonable accommodations at any point in the hiring process by contacting hr@thirteenthfloor.com.

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