Ticketmaster Customer Service Jobs in Virginia (NOW HIRING)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Box Office Attendant is responsible for ticket sales and customer service for all ticketed events at Virginia State Multi-Purpose Center and Rogers Stadium here at Virginia State University. 

This role pays an hourly rate of $13.00-$14.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until October 23, 2026.

The Multi-Purpose Center at VSU is a state-of-the-art multipurpose venue located on the campus of Virginia State University in South Chesterfield, VA. The arena is able to seat more than 6,000 guests, making it the largest event venue located south of Richmond in the state of Virginia. The amenities-packed arena serves as a full entertainment facility hosting athletic events, commencements, live concerts, family shows, trade shows, and more. Formally opening its doors to the public in March of 2016, the VSU Multi-Purpose Center is home to the Virginia State University Trojans Basketball and Volleyball teams. The MPC is managed by OVG360, which is a full-service venue management and hospitality company that helps client-partners reimagine the sports, live entertainment, and convention industries for the betterment of the venue, employees, artists, athletes, and surrounding communities.

• Know and understand the operations of the Ticketmaster ticketing system
• Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
• Know and understand seating charts and configurations of the VSU MPC and Rogers Stadium
• Perform transactions for all events on the ticketing system with efficiency and accuracy
• Collect proper credit card amount for purchase of ticket(s) as well as give back proper number of tickets 
• Communicate and satisfy patrons with world-class customer service
• Operate phone and address patrons' inbound calls for requests for information
• Maintain confidentiality
• Additional duties may be assigned by Box Office Director or Box Office Supervisor

• Ability to multitask in a fastpaced environment
• Familiarity with Windows-based computers
• Possess excellent customer service skills under high volumes
• Experience working with the public 
• Ability to work independently and as a productive member of a team
• Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends and holidays in addition to traditional business hours
• Must be able to work in a loud noise environments
• Strong verbal communication skills. Bilingual in English/Spanish is a plus
• Proven ability to work well with all levels of management
• Strong analytical and problemsolving skills

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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