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Ticketmaster Customer Service Jobs in Virginia (NOW HIRING)

Livenation

Ticket Seller - Jiffy Lube Live

Bristow, VA · On-site

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually ... Customer Service * Prompt, courteous and knowledgeable customer service both in person and over the ...

Nascar

Director, Ticket Operations

Ridgeway, VA · On-site

Champion a customer-first culture by ensuring efficient, accurate, and responsive service ... Strong working knowledge of Ticketmaster, Tickets.com, ProVenue, or comparable ticketing platforms.

AEG

Director, Ticket Operations

Ridgeway, VA · On-site

Champion a customer-first culture by ensuring efficient, accurate, and responsive service ... Strong working knowledge of Ticketmaster, Tickets.com, ProVenue, or comparable ticketing platforms.

AEG

Box Office Ticket Seller

Tysons, VA · On-site

... customer needs, responds to requests for service and assistance Responsible for in-person ticket sales using Ticketmaster for the performance hall and black box Handles Will-Call according to ...

AEG

Box Office Manager

Tysons, VA · On-site

Ticketmaster platform experience required, with Archtics preferred * Experience in accounting and customer service essential * Box office experience in a similar environment strongly preferred

Nascar

Coordinator, Ticket Operations

Richmond, VA · On-site

Oversee Ticketmaster Account Manager processes and account setup. * Monitor and respond to ... Ticket issue resolution and customer service * Daily sales reconciliation * Final event reporting

NASCAR

Coordinator, Ticket Operations

Richmond, VA · On-site

Oversee Ticketmaster Account Manager processes and account setup. * Monitor and respond to ... Ticket issue resolution and customer service * Daily sales reconciliation * Final event reporting

AEG

Coordinator, Ticket Operations

Richmond, VA · On-site

Oversee Ticketmaster Account Manager processes and account setup. * Monitor and respond to ... Ticket issue resolution and customer service * Daily sales reconciliation * Final event reporting

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Ticketmaster Customer Service information

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How much do ticketmaster customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for ticketmaster customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a Ticketmaster Customer Service?

A Ticketmaster Customer Service job involves assisting customers with ticket purchases, event information, refunds, and troubleshooting issues related to their accounts. Representatives communicate via phone, email, or chat to resolve inquiries efficiently. Strong problem-solving and communication skills are essential to ensure a positive customer experience.

What are the typical daily responsibilities of a Ticketmaster Customer Service representative?

As a Ticketmaster Customer Service representative, your day-to-day tasks involve assisting customers with ticket purchases, refunds, order inquiries, and troubleshooting issues related to event access. You’ll handle a high volume of calls, emails, or chats while maintaining accurate records in the company’s ticketing and CRM systems. Additionally, you may be required to collaborate with other departments to resolve complex situations or escalate specific cases. This dynamic environment helps you hone communication skills and gain invaluable experience in a fast-paced, customer-centered industry.

What are the key skills and qualifications needed to thrive in the Ticketmaster Customer Service position, and why are they important?

To thrive as a Ticketmaster Customer Service representative, you need strong communication abilities, problem-solving skills, and customer service experience, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing platforms, and basic computer proficiency is usually required. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with colleagues. These skills are essential to ensure a smooth ticketing experience, resolve issues efficiently, and maintain Ticketmaster’s high standard of customer satisfaction.

What is the hiring process at Ticketmaster Customer Service?

The hiring process for Ticketmaster Customer Service roles typically involves submitting an online application, completing an initial phone or video interview, and participating in an in-person or virtual interview. Candidates may also undergo skills assessments and background checks before receiving a job offer.

What job categories do people searching Ticketmaster Customer Service jobs in Virginia look for?

The top searched job categories for Ticketmaster Customer Service jobs in Virginia are:

Ticketmaster Customer Service jobs near you
Infographic showing various Ticketmaster Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Box Office Representative-PT

Ceasars Entertainment

Danville, VA • On-site

$18/hr

Part-time

Posted 23 days ago

Caesars Entertainment rating

6.4

Company rating: 6.4 out of 10

Based on 255 frontline employees who took The Breakroom Quiz

106th of 164 rated casinos

Job description

The Box Office Representative serves as the first point of contact for guests attending events and is responsible for delivering exceptional customer service while assisting with ticket purchases, ticket retrieval, and event-related inquiries. This position plays a critical role in ensuring guests have a positive and stress-free experience, particularly when helping patrons navigate Ticketmaster accounts, mobile ticketing, and will call ticket distribution.

  • Previous customer service or cash-handling experience preferred.
  • Strong communication and interpersonal skills.
  • Basic computer proficiency and ability to learn ticketing software.
  • Ability to remain calm and professional in a fast-paced environment.
  • Patient, courteous, and willing to assist guests who may be unfamiliar with smartphones, mobile ticketing, or online accounts.
  • Strong attention to detail and accuracy.
  • Must be available to work evenings, weekends, holidays, and event schedules as required.
  •  
Wage: $18.00 per hour
 
Physical Requirements
  • Ability to sit or stand for extended periods.
  • Ability to use a computer and telephone for prolonged periods.
  • Ability to occasionally lift up to 25 pounds.
 
  • Provide outstanding guest service in a friendly, professional, and welcoming manner.
  • Assist guests with Ticketmaster accounts, mobile tickets, password resets, ticket transfers, and other digital ticketing needs.
  • Distribute will call tickets and verify guest identification according to established procedures.
  • Answer questions regarding events, seating locations, venue amenities, policies, and directions.
  • Process ticket sales, exchanges, upgrades, and refunds in accordance with venue and company policies.
  • Troubleshoot ticketing issues and work collaboratively with supervisors and Ticketmaster support when necessary.
  • Handle cash, credit card transactions, and maintain accurate transaction records.
  • Communicate clearly and patiently with guests of all ages and technical skill levels.
  • Resolve guest concerns professionally while maintaining a positive and guest-focused attitude.
  • Maintain a clean, organized, and professional box office environment.
  • Adhere to all company policies, procedures, and guest service standards.


 

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