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Ticketmaster Customer Service Jobs in Virginia (NOW HIRING)

Livenation

Production Coordinator

Bristow, VA · On-site

Calm / Professional and customer service oriented * Prior production experience in the live ... Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually ...

AEG

Account Executive, Group Sales

Fredericksburg, VA · On-site

Familiarity with ticketing systems such as Archtics and Ticketmaster * Background in sales, customer service, or client-facing roles Key Competencies * Passion for sports and delivering exceptional ...

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How much do ticketmaster customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for ticketmaster customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a Ticketmaster Customer Service?

A Ticketmaster Customer Service job involves assisting customers with ticket purchases, event information, refunds, and troubleshooting issues related to their accounts. Representatives communicate via phone, email, or chat to resolve inquiries efficiently. Strong problem-solving and communication skills are essential to ensure a positive customer experience.

What are the typical daily responsibilities of a Ticketmaster Customer Service representative?

As a Ticketmaster Customer Service representative, your day-to-day tasks involve assisting customers with ticket purchases, refunds, order inquiries, and troubleshooting issues related to event access. You’ll handle a high volume of calls, emails, or chats while maintaining accurate records in the company’s ticketing and CRM systems. Additionally, you may be required to collaborate with other departments to resolve complex situations or escalate specific cases. This dynamic environment helps you hone communication skills and gain invaluable experience in a fast-paced, customer-centered industry.

What are the key skills and qualifications needed to thrive in the Ticketmaster Customer Service position, and why are they important?

To thrive as a Ticketmaster Customer Service representative, you need strong communication abilities, problem-solving skills, and customer service experience, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing platforms, and basic computer proficiency is usually required. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with colleagues. These skills are essential to ensure a smooth ticketing experience, resolve issues efficiently, and maintain Ticketmaster’s high standard of customer satisfaction.

What is the hiring process at Ticketmaster Customer Service?

The hiring process for Ticketmaster Customer Service roles typically involves submitting an online application, completing an initial phone or video interview, and participating in an in-person or virtual interview. Candidates may also undergo skills assessments and background checks before receiving a job offer.

What job categories do people searching Ticketmaster Customer Service jobs in Virginia look for?

The top searched job categories for Ticketmaster Customer Service jobs in Virginia are:

Ticketmaster Customer Service jobs near you
Infographic showing various Ticketmaster Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Guest Services (VB Amphitheater)

Live Nation Entertainment, Inc.

Virginia Beach, VA • On-site

$12.75 - $15.75/hr

Part-time

Re-posted 14 days ago

Live Nation rating

7.1

Company rating: 7.1 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

11th of 52 rated entertainment

Job description

Job Summary:
Who are we?
Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.
As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.
Who are you?
Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.
That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.
The Role:
The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Job Functions:
  • Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls to help resolve our customer concerns through analysis to determine the most effective resolution.
  • Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations. Solicit sales of new or additional services or products.
  • Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
  • Show CARE by participating in venue recycling efforts before, during and after the show.
  • Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
  • Other tasks as assigned by the Guest Services Manager
  • Refer unresolved customer grievances to designated departments for further investigation
  • Assist guest with any questions or needs

Qualifications:
  • High School Diploma or equivalent
  • At least 2 years in Customer Service and communications
  • Strong strategic thinking and creative problem solving skills
  • Excellent verbal, written and interpersonal communication skills
  • Acute sense of judgment, tact and diplomacy
  • A strong-sense of teamwork and ability to execute programs
  • Excellent verbal and written communication skills
  • Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITY
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

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