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Ticketing Operations Jobs in Virginia (NOW HIRING)

NASCAR

Director, Ticket Operations

Ridgeway, VA · On-site

Lead ticketing initiatives, including digital ticketing enhancements and technology adoption. * Participate in the development of long-term ticket sales strategies, operational initiatives, and ...

New

Nascar

Director, Ticket Operations

Ridgeway, VA · On-site

Lead ticketing initiatives, including digital ticketing enhancements and technology adoption. * Participate in the development of long-term ticket sales strategies, operational initiatives, and ...

New

NerdsToGo

Operations & Growth Coordinator

Alexandria, VA · On-site

$65K - $80K/yr

Key Responsibilities Executive Operations * Own and manage executive calendar, scheduling, and ... Own and maintain core business systems including CRM, PSA/ticketing systems, documentation ...

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Ticketing Operations information

What are some common challenges faced in ticketing operations, and how can they be managed effectively?

Professionals in Ticketing Operations often encounter challenges such as managing high volumes of ticket sales during peak periods, resolving technical issues with ticketing platforms, and ensuring accurate seat allocation. These challenges can be effectively managed through strong organizational skills, proactive communication with other departments (like event management and IT), and staying up-to-date on system updates and best practices. Regular training and clear protocols also help the team quickly address unexpected issues and maintain a seamless customer experience.

What are the key skills and qualifications needed to thrive in ticketing operations, and why are they important?

To thrive in Ticketing Operations, you need strong organizational skills, attention to detail, and experience with ticket sales or box office procedures, often supported by a relevant degree or equivalent experience. Familiarity with ticketing software platforms such as Ticketmaster or Eventbrite, and basic financial transaction systems, is typically required. Excellent customer service, problem-solving abilities, and effective communication are standout soft skills in this role. These skills ensure efficient event access, accurate record-keeping, and a positive experience for both customers and event organizers.

What is a ticketing operations coordinator?

A ticketing operations coordinator manages the daily processes involved in selling, distributing, and reconciling event tickets. They often work with ticketing software, coordinate with sales teams, and ensure smooth ticketing procedures for events or venues.

What is ticketing operations?

Ticketing Operations refers to the management and coordination of ticket sales and distribution for events, such as concerts, sports games, theater shows, or transportation services. Professionals in this field handle tasks like setting up ticketing systems, managing box office staff, monitoring ticket inventory, ensuring accurate reporting, and providing customer support. Their work ensures a smooth ticket purchasing process and helps maximize event attendance and revenue.
What are popular job titles related to Ticketing Operations jobs in Virginia? For Ticketing Operations jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Ticketing Operations jobs in Virginia look for? The top searched job categories for Ticketing Operations jobs in Virginia are:
What cities in Virginia are hiring for Ticketing Operations jobs? Cities in Virginia with the most Ticketing Operations job openings:
Ticketing Operations jobs near you
Infographic showing various Ticketing Operations job openings in Virginia as of August 2026, with employment types broken down into 66% Full Time, 28% Part Time, and 6% Contract. Highlights an 100% In-person job distribution.

Visitor Services Support Specialist

Trust Consulting Services Inc

Fort Belvoir, VA • On-site

$22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 2 days ago

Job description

Job Type
Full-time, Part-time
Description
Visitor Services Support Specialist
Position Summary
The Visitor Services Support Specialist shall provide general visitor and customer service support to include general visitor services, Welcome Desk Operations, visitor complaint resolution, timed ticketing operations, group reservation management, disability accommodation, Agency programming, visitor surveys, training development, inquiry support, master calendar management, and writing the volunteer newsletter. This position will support the National Museum of the United States Army.
Key Duties & Responsibilities
  • Support of the Visitor Services Front of the House mission, which includes ticketing desk, customer service desk, and other duties as defined below
  • Support visitor group reservations, master calendar management, and ticketing
  • Provide support at the Museum's welcome desk, greeting visitors, answer basic questions about the Museum, provide wayfinding services and refer visitors to the appropriate staff
  • Assist with programming and special events in areas such as helping set up or tear down equipment (lifting equipment up to 50 pounds), providing capacity management services (queue management) and parking management services, and facilitating event execution
  • Support all published Museum procedures to include those relating to visitor assistance and safety (e.g. fire evacuation, lost child, etc.)
  • Meet groups upon arrival and provide an escort for ticketing, security, and Museum orientation
  • Work diligently to assist visitors quickly and professionally to resolve all complaints or issues and exercise judgment, informed by Museum provided training, to address the situation
  • Maintain and submit a daily and weekly record of all complaints received
  • Schedule group reservations, events and special programs on the Museum's master calendar
  • Perform ticketing duties including scanning tickets, issuing tickets, assisting visitors with ticket issues, and utilizing the timed ticketing vendor's online system in support of standard Museum hours and events outside of normal operating hours
  • Manage the checkout and maintain accountability of disability accommodation equipment to include, but not limited to, wheelchairs, assisted listening devices, audio tour content, written content, braille guides, and anxiety coping devices
  • Receive (check in) and clean any used equipment
  • Report any damaged, lost or stolen equipment
  • Support the Museum's programming by setting up, tearing down and facilitating of event execution
  • Assist in the gathering of visitor data both by gathering written responses and asking face-to-face questions
  • Direct calls, email and written inquiries to members of both the Museum staff and AHF as necessary
  • Resolve basic inquiries without outside assistance, as well as maintain and submit a daily and weekly record of all inquiries received
  • Assist the Government in management of the Museum's master calendar
  • Assist in coordination and reservations for use of the conference rooms or museum facilities
  • Provide transportation support using the NMUSA golf carts to transport visitors from the parking lot to the main building

Requirements
Minimum Qualifications
  • An associate's degree or higher
  • A minimum of two (2) years demonstrated professional experience providing in-person forward-facing customer service
  • A minimum of (3) years demonstrated professional experience providing customer support over the telephone and through email
  • Ability to perform the required services with little to no direction
  • Work a flexible schedule including weekends and holidays
  • Experience using Microsoft office suite to include Word, PowerPoint, Excel and Outlook
  • Have a valid driver's license
  • Work or volunteer experience with an art, culture, museum, education, and/or visitor-focused mission preferred
  • Strong customer service skills, organizational, and problem-solving skills

Physical & Environmental Requirements
  • Ability to stand for extended periods and occasionally lift up to 20 lbs

Pay Rate
  • $22.50 per hour

Full time schedule: 9am-5pm, Sun-Mon; Thurs-Sat
Part time schedule: 10am-2pm (7 days a week)
Benefits
Eligible employees may enroll in the available medical, dental, and vision coverage plans. Trust also offers a 401K plan in addition to voluntary Life, Accident, Short-Term Disability and long-term disability coverages.
About Trust Consulting Services
Trust Consulting Services, Inc. is a certified SDVOSB company specializing in Information Technology Products & Services, Business Strategy Solutions, Facilities Management, Physical Security, and Strategic Intelligence Services in support of state, local and federal agencies. Our core values - Innovation, Trust, Results, and Client-Centricity are the foundations of Trust. These values guide our decisions and ensure we deliver exceptional service that helps our clients succeed in the digital age. All qualified applicants are welcomed and encouraged to apply.

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