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Ticketing Manager Jobs in Washington (NOW HIRING)

ValidaTek, Inc.

User Support Manager

Quantico, VA · On-site

$90K - $125K/hr

Strong understanding of incident management, service request fulfillment, and ticketing systems. * Excellent written and verbal communication skills with a strong customer service focus.

Mayer Brown

Manager: Facilities

Washington, DC · On-site

Manage and delegate ticketing system for the Facilities team to ensure equitable and efficient workflow distribution, and timely turnaround * Liaise and collaborate with varying Business Services ...

Chenega MIOS

Data Transfer Agent

Springfield, VA · On-site

Develop monthly compliance reports and centrally manage areas for improvement. * Communicate and provide training on new processes and procedures. * Capture and report DTO performance metrics.

Chenega MIOS

Data Transfer Agent

Springfield, VA · On-site

Develop monthly compliance reports and centrally manage areas for improvement. * Communicate and provide training on new processes and procedures. * Capture and report DTO performance metrics.

ASM Research

Service Desk Manager

Lorton, VA · On-site

Manage the Help Desk's ticketing system configuration, workflows, and reporting. * Collaborate with Network, Security, and Systems teams on incident/problem management and IT projects. * Identify ...

New

TOGETHXR

Manager, Retention and Growth

Falls Church, VA · On-site

$110 - $140/hr

The Manager will collaborate across departments to integrate growth and retention efforts with ticketing, merchandise, and community engagement programs. The ideal candidate is a strategic thinker ...

New

AEG

Manager, Integrated Marketing

Washington, DC · On-site

$65K - $75K/yr

The Manager will lead assigned campaigns from strategy through execution, including development of ... Own the email marketing strategy and calendar across ticketing, promotions, fan engagement, and ...

ASM Research

Service Desk Manager

Lorton, VA · On-site

Administer the ticketing/CRM system (e.g., Zendesk, Salesforce Service Cloud, Freshdesk) - queue setup, routing rules, tagging. * Ensure compliance with SLAs defined in customer contracts and service ...

New

ManTech

Project Close Out Manager

Chantilly, VA

$128K - $214K/yr

The Project Close Out Manager also manages the project assignment queue, ensuring projects are ... Direct knowledge of the customer's operational environment, including ticketing systems ...

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All JobsTicketing JobsTicketing Manager JobsTicketing Manager Jobs in Washington

Ticketing Manager information

See Washington salary details

$37.9K

$120.8K

$205K

How much do ticketing manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for ticketing manager in Washington is $120,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,900.00 and $150,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a ticketing manager?

To thrive as a Ticketing Manager, you need expertise in event ticketing systems, strong organizational skills, and experience in sales or customer service, often supported by a relevant degree. Familiarity with ticketing software like Ticketmaster, CRM platforms, and point-of-sale systems is commonly required, and certifications in event management can be advantageous. Exceptional communication, problem-solving, and leadership abilities help you manage teams and handle customer inquiries or issues efficiently. These competencies are vital for ensuring smooth ticket operations, maximizing revenue, and delivering a positive experience for event attendees.

What are some common challenges ticketing managers face during high-demand events, and how can they effectively address them?

Ticketing Managers often encounter challenges such as website overloads, fraudulent ticket purchases, and coordinating last-minute changes during high-demand events. To address these issues, they work closely with IT teams to ensure ticketing platforms can handle traffic spikes, implement robust security measures like CAPTCHA and payment verification, and maintain open communication with event organizers and customer service teams. Proactive planning, staying up-to-date with ticketing software, and having clear protocols in place help Ticketing Managers mitigate disruptions and ensure a positive experience for attendees.

What is the difference between Ticketing Manager vs Ticketing Coordinator?

AspectTicketing ManagerTicketing Coordinator
CredentialsExperience in ticketing systems, industry-specific certifications often preferredSimilar credentials, often entry-level or related certifications
Work EnvironmentOversees ticketing operations, manages teams, and handles high-level planningSupports daily ticketing tasks, assists with customer inquiries, and manages ticketing software
Employer & Industry UsageUsed in entertainment, transportation, sports, and event industriesCommonly found in similar industries, supporting ticket sales and distribution
Search & Comparison IntentPeople compare for managerial roles and responsibilitiesPeople compare for entry-level or support roles in ticketing

The Ticketing Manager typically oversees the entire ticketing process, manages staff, and handles strategic planning. The Ticketing Coordinator focuses on supporting daily ticketing operations and customer service. Both roles require familiarity with ticketing systems, but the Manager has broader responsibilities and leadership duties.

What is the role of a Ticketing Manager?

A Ticketing Manager oversees the sale and distribution of event tickets, manages ticketing staff, and ensures smooth operations using ticketing software. They coordinate with event organizers, handle customer inquiries, and monitor sales performance to maximize revenue and customer satisfaction.

What are the most commonly searched types of Ticketing jobs in Washington?

The most popular types of Ticketing jobs in Washington are:

What are popular job titles related to Ticketing Manager jobs in Washington?

For Ticketing Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Ticketing Manager jobs in Washington look for?

The top searched job categories for Ticketing Manager jobs in Washington are:

What cities in Washington are hiring for Ticketing Manager jobs?

Cities in Washington with the most Ticketing Manager job openings:

Ticketing Manager jobs near you
Infographic showing various Ticketing Manager job openings in Washington as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $120,779 per year, or $58.1 per hour.

User Support Manager

ValidaTek, Inc.

Quantico, VA • On-site

$90K - $125K/hr

Full-time

Re-posted 21 days ago

Job description

Company Overview:

At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our employees are building purpose-driven careers, not just filling jobs. We bring together people with many different perspectives, experiences, and talents to drive innovation and achieve more together than we can individually.Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com

Summary:

The User Support Team Lead is responsible for leading and managing a team of User Support Specialists to ensure the efficient delivery of IT support services. This role oversees incident and service request management, customer support operations, workload distribution, escalation processes, and team performance while ensuring high levels of customer satisfaction and compliance with organizational standards.

Responsibilities:

  • Lead and supervise a team of User Support Specialists providing Tier 1 end-user support. 
  • Manage service request and incident ticket queues, ensuring timely resolution, escalation, and closure.
  • Monitor team performance, workload distribution, service levels, and key performance metrics.
  • Provide exceptional customer service and technical support for hardware, software, network connectivity, application access, and telecommunications issues.
  • Oversee installation, configuration, maintenance, and support of desktops, laptops, printers, peripherals, and mobile devices.
  • Ensure accurate documentation, ticket tracking, and maintenance of IT asset inventories.
  • Coordinate escalations with system administrators, network engineers, developers, and other technical teams.
  • Identify recurring technical issues, trends, and opportunities for process improvement.
  • Develop and maintain operational procedures, knowledge base articles, and support documentation.
  • Prepare reports and brief leadership on team performance, service trends, and operational challenges.
  • Ensure compliance with applicable DoD, DoN, organizational policies, and IT service management practices.

Qualifications:

  • Bachelor's degree in Information Technology or related field and a minimum of five (5) years of IT support experience; or seven (7) years of IT support experience in lieu of a degree. 
  • Prior experience leading or performing in a User Support Team Lead, Service Desk Lead, or similar role.
  • Active Top Secret clearance with TS/SCI eligibility. 
  • Experience supporting end users in enterprise IT environments.
  • Strong understanding of incident management, service request fulfillment, and ticketing systems.
  • Excellent written and verbal communication skills with a strong customer service focus.
  • Demonstrated leadership, organizational, and problem-solving abilities.
  • Ability to obtain and maintain required baseline and technical certifications supporting Tier 1 customer support responsibilities.
Preferred Qualifications:
  • ITIL Foundation certification or experience working within ITIL-based service management environments.
  • Experience supporting DoD or Federal Government organizations.
  • Familiarity with IT asset management, knowledge management, and service desk reporting.
  • Experience using enterprise ticketing and IT service management platforms.

Salary Disclosure: 

Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications. The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required.

EEO Statement:

ValidaTek is an Equal Opportunity Employer. All qualified applicants will be considered without regard to disability, protected veteran status, or any other status protected by federal, state, or local laws. Applicants who are selected for employment will be required to verify authorization to work in the United States. Offers of employment will be contingent upon passing a post-offer background check.

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