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Ticketing Assistant Jobs in Wisconsin (NOW HIRING)

General Beverage

I.T. Support Analyst

Oshkosh, WI · On-site

Familiarity with IT service management (ITSM) tools and ticketing systems. * Must possess a valid ... User Training and Knowledge Sharing: • Assist in providing end-user training on basic IT tasks ...

Robert Half

Help Desk/Desktop Support Analyst

Appleton, WI · On-site

$30.45 - $35.26/hr

Record IT assets, device configurations, and support activity within the company asset management and ticketing platform, including ServiceNow, to maintain compliance and traceability. * Assist with ...

TEKsystems

IT Plant Support Analyst

Richland Center, WI

$20 - $25/hr

Manage and resolve support requests through ticketing systems, walk-up support, and direct customer ... Maintain accurate inventory records and assist with hardware lifecycle management. * Support device ...

TEKsystems

IT Plant Support Analyst

Richland Center, WI

$20 - $25/hr

Manage and resolve support requests through ticketing systems, walk-up support, and direct customer ... Maintain accurate inventory records and assist with hardware lifecycle management. * Support device ...

Kohl's

Assistant Store Manager

Delafield, WI · On-site

Lead execution of pricing activities in the store, ensure that price changes, sign changes and ticketing procedures are completed accurately and efficiently * Support prevention of loss by educating ...

Kohl's

Assistant Store Manager

Eau Claire, WI

Lead execution of pricing activities in the store, ensure that price changes, sign changes and ticketing procedures are completed accurately and efficiently * Support prevention of loss by educating ...

Kohl's

Assistant Store Manager

Brookfield, WI · On-site

Lead execution of pricing activities in the store, ensure that price changes, sign changes and ticketing procedures are completed accurately and efficiently * Support prevention of loss by educating ...

Kohl's

Assistant Store Manager

Sheboygan, WI · On-site

Lead execution of pricing activities in the store, ensure that price changes, sign changes and ticketing procedures are completed accurately and efficiently * Support prevention of loss by educating ...

Kohl's

Assistant Store Manager

Oak Creek, WI · On-site

Lead execution of pricing activities in the store, ensure that price changes, sign changes and ticketing procedures are completed accurately and efficiently * Support prevention of loss by educating ...

Snap-on Inc

Support Engineer

Kenosha, WI · On-site

Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto ... Familiarity with ticketing systems (Jira) * Basic understanding of Agile, product management, or ...

Snap-On Tools

Support Engineer

Kenosha, WI · On-site

$55 - $75/hr

Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto ... Familiarity with ticketing systems (Jira) * Basic understanding of Agile, product management, or ...

New

Snap-on Inc

Support Engineer

Kenosha, WI · On-site

Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto ... Familiarity with ticketing systems (Jira) * Basic understanding of Agile, product management, or ...

Snap-on Inc

Support Engineer

Kenosha, WI · On-site

Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto ... Familiarity with ticketing systems (Jira) * Basic understanding of Agile, product management, or ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

You'll receive exposure to enterprise technologies, ticketing systems, user support, Microsoft 365 ... Support Microsoft 365 applications and user accounts. * Assist with password resets and Active ...

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All JobsTicketing JobsTicketing Assistant JobsTicketing Assistant Jobs in Wisconsin

Ticketing Assistant information

See Wisconsin salary details

$6

$19

$33

How much do ticketing assistant jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for ticketing assistant in Wisconsin is $19.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $21.59 per hour, depending on experience, location, and employer.

What is a ticketing assistant?

Ticketing Assistants are professionals responsible for managing ticket sales and customer service for events, transportation, or venues. Their duties typically include processing ticket purchases, assisting customers with inquiries or issues, and handling refunds or exchanges. They may work at box offices, call centers, or online platforms, ensuring a smooth ticketing experience for patrons. Excellent communication and organizational skills are important for this role.

What are the key skills and qualifications needed to thrive as a ticketing assistant, and why are they important?

To thrive as a Ticketing Assistant, you need strong organizational abilities, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with ticketing software systems, point-of-sale platforms, and customer relationship management tools is typically required. Excellent communication, problem-solving skills, and a customer-focused attitude help you stand out in this role. These skills ensure efficient ticket processing, positive customer experiences, and smooth event operations.

What are some common challenges faced by ticketing assistants, and how can they be managed effectively?

Ticketing Assistants often face challenges such as handling high volumes of customer inquiries during peak event periods and resolving last-minute ticketing issues. Managing these situations effectively requires strong organizational skills, the ability to stay calm under pressure, and clear communication with both customers and team members. Familiarity with ticketing software and a proactive approach to problem-solving can help streamline workflows and ensure a positive customer experience. Collaborating closely with event coordinators and the box office team is also essential to address any unexpected changes swiftly.

What is the difference between Ticketing Assistant vs Customer Service Representative?

AspectTicketing AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentTicketing offices, transportation hubs, event venuesCall centers, retail, service counters
Industry UsageTransportation, entertainment, event managementRetail, hospitality, telecommunications
Common Search/ComparisonTicketing Assistant vs Customer Service Representative

The Ticketing Assistant primarily handles ticket sales, reservations, and related customer inquiries within transportation or event settings. In contrast, a Customer Service Representative provides broader support across various industries, focusing on resolving customer issues and inquiries. While both roles require strong communication skills and basic computer knowledge, Ticketing Assistants specialize in ticketing systems and event-specific tasks, making them distinct in their focus and work environment.

What are the most commonly searched types of Ticketing jobs in Wisconsin?

The most popular types of Ticketing jobs in Wisconsin are:

What are popular job titles related to Ticketing Assistant jobs in Wisconsin?

For Ticketing Assistant jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Ticketing Assistant jobs in Wisconsin look for?

The top searched job categories for Ticketing Assistant jobs in Wisconsin are:

What cities in Wisconsin are hiring for Ticketing Assistant jobs?

Cities in Wisconsin with the most Ticketing Assistant job openings:

Ticketing Assistant jobs near you
Infographic showing various Ticketing Assistant job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,052 per year, or $19.7 per hour.

I.T. Support Analyst

General Beverage

Oshkosh, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

General Beverage rating

4.5

Company rating: 4.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

416th of 428 rated retail wholesalers

Job description

Job Type
Full-time
Description
About General Beverages Sales Co.
General Beverage Sales Co. (GB) is a business-to-business wholesale distributor of wine, distilled spirits, beer, soda, bottled water and non-alcoholic beverages. Established in 1933, GB has been family-owned ever since. We currently operate in all of Wisconsin's 72 counties as consultants to over 11,000 licensed retail business customers helping them to profitably select, promote, merchandise, and sell consumer products in the beverage category. We proudly employ 900 employees across the State of Wisconsin. Our mission is to be the trusted distributor partner of our suppliers and customers in order to advance our collective beverage business and support the growth of our family of employees.
The IT Support Analyst provides technical assistance and support to end-users, ensuring the smooth operation of hardware, software, and network systems. They troubleshoot and resolve IT issues in a timely manner, while providing excellent customer service.
What Can General Beverage Sales Co. Offer YOU?
  • Excellent starting Wage
  • Company Paid Life Ins.
  • Company Paid Short Term Disability Coverage.
  • 2 Health Ins. options.
  • Dental Ins.
  • Vision Ins.
  • FSA and an HSA (with applicable Health Ins option)
  • Voluntary coverages such as Life Ins., Short Term Disability Ins., Voluntary Critical Illness coverage, as well as Voluntary Accident coverage.
  • 401K with Match/Profit Sharing
  • Generous Vacation package.
  • Separate generous Sick Time package.
  • Lifelong learning opportunities to enhance career growth.
  • GREAT PEOPLE, GREAT PRODUCTS, AND A GREAT COMPANY!!

  • Possesses genuine curiosity that drives a proactive approach to deeply understanding business processes, system functionality, and stakeholder needs
  • Applies logical reasoning and analytical skills to diagnose technical issues, identify root causes, and evaluate and choose between potential solutions
  • Attentive listener that brings full attention to understanding and responding to end user concerns and issues in a clear and helpful way to non-technical users
  • Resourceful problem solver that uses creativity and deep understanding of available tools, documentation and support channels to create resolutions
  • Collaborative partner that works effectively and positively with team members, end users, and cross-functional partners to resolve issues, share knowledge, and improve support processes
  • Self-motivated, results driven and committed to best-in-class service
  • Acts with honesty and transparency and treats others with respect, dignity and fairness
  • Contributes to inclusive culture by building rapport, maintaining an openness to different perspectives, and fostering a welcoming environment for all
  • Bachelor's degree or associate degree in Computer Science, Information Technology, or a related field or equivalent industry experience. Industry certifications such as CompTIA (A+, Network+, Security+), Microsoft, Jamf Certifications or similar are a plus
  • Up to two (2) years providing technical assistance and troubleshooting support
  • Strong knowledge of hardware, software, and network systems, including Windows and iOS operating systems
  • Proficient in diagnosing and resolving common IT issues, such as software errors, network connectivity problems, and hardware failures
  • Familiarity with IT service management (ITSM) tools and ticketing systems.
  • Must possess a valid driver's license
  • Must pass pre-employment drug screen

Requirements
Technical Support:
• Respond to IT support requests via various channels (phone, email, ticketing system) and provide prompt and effective solutions.
• Troubleshoot hardware, software, and network issues reported by end-users, diagnosing problems and implementing appropriate resolutions.
• Assist with software installations, upgrades, patches, and configurations.
Issue Resolution:
• Analyze and resolve IT incidents and service requests within agreed-upon service level agreements (SLAs).
• Document all support activities, including issue details, troubleshooting steps, and resolution outcomes.
• Escalate complex or unresolved issues to the appropriate IT teams or vendors for further investigation and resolution.
User Management and Support:
• Create and manage user accounts, permissions/authorizations, and access controls across various systems and applications.
• Provide technical support and troubleshooting assistance to end-users, addressing hardware, software, and network-related issues.
• Assist in the setup and configuration of end-user devices, such as computers, laptops, printers, and mobile devices.
User Training and Knowledge Sharing:
• Assist in providing end-user training on basic IT tasks, such as software usage, password management, and best practices.
• Create and maintain knowledge base articles and documentation to facilitate self-help for end-users.
• Communicate effectively with end-users, providing clear instructions and guidance to resolve their IT-related queries or issues.
IT Asset Management:
• Assist in managing IT assets, including hardware, software licenses, and peripherals.
• Track and update asset inventory records, ensuring accurate and up-to-date information.
• Assist in coordinating equipment procurement, setup, and decommissioning processes.
System Maintenance and Monitoring:
• Perform routine system maintenance tasks, including software updates, patches, and system configurations.
• Collaborate with other IT teams to ensure proper functioning and integration of systems.
Documentation and Process Improvement:
• Contribute to the development and maintenance of IT support documentation, including standard operating procedures (SOPs) and troubleshooting guides.
• Identify opportunities for process improvements and automation within the IT support function.
• Stay updated with the latest IT trends, technologies, and best practices to enhance support services.
Perform other duties as assigned by supervisor.

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