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Ticketing Associate Jobs in Wisconsin (NOW HIRING)

FOREVER INC

Client Care Associate

Hobart, WI · Hybrid

$17/hr

Client Care Associate Location: Green Bay, WI (Hybrid) Department: Client Care Reports To: Manager ... Accurately document client interactions within customer support ticketing systems (e.g. Zendesk or ...

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Ticketing Associate information

What is a ticketing associate?

Ticketing Associates are professionals responsible for managing ticket sales and distribution for events, venues, or transportation services. They assist customers with purchasing tickets, handle ticketing system operations, provide information about events or schedules, and resolve customer issues related to ticketing. Ticketing Associates often work at box offices, online platforms, or call centers, ensuring a smooth and efficient ticketing experience for customers. Attention to detail, customer service skills, and familiarity with ticketing software are essential for this role.

What are the key skills and qualifications needed to thrive as a ticketing associate, and why are they important?

To thrive as a Ticketing Associate, you need strong customer service skills, attention to detail, and basic math proficiency, typically supported by a high school diploma or equivalent. Familiarity with ticketing software, point-of-sale (POS) systems, and sometimes CRM platforms is important for daily operations. Excellent communication, patience, and problem-solving abilities help you stand out in this role. These skills ensure efficient transactions, positive guest experiences, and smooth event or venue operations.

What are some common challenges faced by ticketing associates and how can they be addressed?

Ticketing Associates often encounter challenges such as handling high customer volumes, especially during peak event times, and resolving ticketing issues quickly and accurately. Staying calm under pressure and maintaining a positive attitude are crucial for providing excellent customer service. Familiarity with ticketing software and strong communication skills help resolve issues efficiently. Proactively collaborating with event staff and supervisors also ensures smooth operations and quick problem-solving.

What is the difference between Ticketing Associate vs Customer Service Representative?

AspectTicketing AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation hubs, entertainment venuesCall centers, retail, service centers
Employer & IndustryEvent management, transportation, entertainmentRetail, hospitality, customer support
Common Search & ComparisonTicketing Associate vs Customer Service Representative

While both roles involve assisting customers, Ticketing Associates primarily handle ticket sales, reservations, and access control at events or transportation hubs. Customer Service Representatives provide broader support across various industries, focusing on resolving customer inquiries and issues. The roles overlap in communication skills and some technical knowledge, but Ticketing Associates specialize in ticketing systems and event access.

What are the most commonly searched types of Ticketing jobs in Wisconsin?

The most popular types of Ticketing jobs in Wisconsin are:

What are popular job titles related to Ticketing Associate jobs in Wisconsin?

For Ticketing Associate jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Ticketing Associate jobs in Wisconsin look for?

The top searched job categories for Ticketing Associate jobs in Wisconsin are:

What cities in Wisconsin are hiring for Ticketing Associate jobs?

Cities in Wisconsin with the most Ticketing Associate job openings:

Ticketing Associate jobs near you
Infographic showing various Ticketing Associate job openings in Wisconsin as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution.

Client Care Associate

FOREVER INC

Hobart, WI • Hybrid

$17/hr

Full-time

Re-posted 9 days ago

Job description

Job Title:         Client Care Associate

Location:         Green Bay, WI (Hybrid)

Department:    Client Care

Reports To:      Manager of Client Care

Company:        Forever, Inc. (www.forever.com)

About FOREVER

At FOREVER®, we help families and individuals save, organize, and share their precious memories – for generations.  As the world’s first and only permanent, complete, and trusted memory-keeping platform in the Cloud, we provide a unique, end-to-end solution to digitize, back-up, share, and permanently store personal and family memories.  We’re on a mission to build a company that serves people and families for generations.

Founded in 2012, we are a growth-stage company that is scaling fast, investing in innovation, and expanding our reach. This is a rare opportunity to join a purpose-driven team that uses cutting-edge technology to serve people with deep emotional impact.

About the Role

FOREVER is seeking a dynamic, client-focused and tech-savvy professional to join our Client Care Team. In this role, you’ll serve as the voice of FOREVER, delivering concierge-level support to clients via phone, email, and chat. You’ll assist with product and service inquiries, troubleshoot software issues across our web, mobile (Android/iOS), and desktop platforms (Artisan® and Historian™), and document interactions using tools like Zendesk. The ideal candidate is organized, technically proficient, relationship-oriented, and passionate about delivering exceptional service.

Key Responsibilities

  • Deliver exceptional client support across phone, email, and chat channels
  • Troubleshoot software and service issues across web, mobile, and desktop applications
  • Accurately document client interactions within customer support ticketing systems (e.g. Zendesk or similar platforms)
  • Educate and guide clients on product features and best practices within the FOREVER memory-keeping platform
  • Collaborate cross-functionally with Product, Engineering, and other teams to enhance the overall client experience
  • Contribute to usability testing and continuous improvement initiatives
  • Responsible for all other duties as assigned.
  • Secondary Education preferred, but not required.
  • 3+ years of experience working in an inbound and/or outbound call center environment.
  • Proficiency with customer support ticketing systems and live chat platforms.
  • Strong verbal and written communication skills.
  • Excellent organizational and time management abilities.
  • Ability to thrive in a fast-paced, collaborative, and mission-driven environment with a proactive approach to problem-solving.

You’ll Thrive at FOREVER If You…

  • Care deeply about helping people preserve and share their precious memories and stories.
  • Are results-oriented, data-savvy, and proactive in solving challenges.
  • Enjoy working with people and are a positive member of a mission-oriented, dedicated team.
  • Want to grow your management and leadership skills in a high-impact role with a growing company.
  • Appreciate a balance of strategic thinking and tactical execution.

What You’ll Love About Working at FOREVER:

  • Mission-driven culture with meaningful impact on families around the world.
  • Direct collaboration with senior leaders.
  • A high-ownership, critical role in a growth-stage tech company.
  • Competitive salary, benefits, and opportunities for advancement.
  • A collaborative, values-driven team with a very highly connected remote workforce.

Job Details:

  • Schedule:  Monday – Friday 9 am – 6 pm CST plus 1-2 weekends/month (9 am – 5 pm shift)
    • When working on weekends, you will be given 2 week days off that week.
  • Compensation: $17.00/hour + based on experience

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