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Ticket Support Jobs in Indiana (NOW HIRING)

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

Monitor ticket queues and team performance to ensure customer inquiries are handled efficiently and ... Support the implementation of new processes and operational improvements. * Collaborate with the ...

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

Monitor ticket queues and team performance to ensure customer inquiries are handled efficiently and ... Support the implementation of new processes and operational improvements. * Collaborate with the ...

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

Monitor ticket queues and team performance to ensure customer inquiries are handled efficiently and ... Support the implementation of new processes and operational improvements. * Collaborate with the ...

Loopy Limited

Customer Support Lead

Griffith, IN · On-site

Monitor ticket queues and team performance to ensure customer inquiries are handled efficiently and ... Support the implementation of new processes and operational improvements. * Collaborate with the ...

Noblesoft Technologies

Desktop Support Technician

Anderson, IN · On-site

$17.50 - $22.25/hr

Desktop support Technician Location : Anderson, IN 46016(onsite) As a member of the Field Service ... Manage the ticket queue and ensure tickets are resolved and closed within the defined service level ...

MedPro Group

Operations Support Analyst

Fort Wayne, IN · On-site

The Operations Support Analyst will serve as the primary entry point for all Business Application ... Knowledge of customer service and service ticket management methodologies. * Excellent written ...

OnBoard

Customer Support Specialist I

Indianapolis, IN · On-site

$17.25 - $23.25/hr

Customer Support Specialist I Function: Customer Experience Reports to: Director, Customer Support ... Use AI tools responsibly to improve productivity, research, ticket quality, and customer experience.

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All JobsTicket Support JobsTicket Support Jobs in Indiana

Ticket Support information

See Indiana salary details

$11

$23

$40

How much do ticket support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for ticket support in Indiana is $23.82, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in ticket support, and why are they important?

To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.

What is a ticket support?

A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.

What are the common challenges faced in a ticket support role and how can I overcome them?

Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.

What are popular job titles related to Ticket Support jobs in Indiana? For Ticket Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Ticket Support jobs in Indiana look for? The top searched job categories for Ticket Support jobs in Indiana are:
Ticket Support jobs near you
Infographic showing various Ticket Support job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $49,540 per year, or $23.8 per hour.

Customer Support Lead

Loopy Cases

Griffith, IN • On-site

$24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Location: Griffith, IN (On-site)
Starting Pay: $24/hour
Loopy Cases is a family-founded, direct-to-consumer eCommerce phone accessory brand built on creating products people love and experiences they remember. As we continue to grow, we're looking for a Customer Support Lead to coach our support team to ensure every customer interaction reflects the care and quality our brand was built on.
As our Customer Support Lead, you'll be responsible for the day-to-day leadership of a team of Customer Support Representatives, ensuring customers receive timely, high-quality support while helping your team grow professionally. You'll serve as the first line of leadership for the department, balancing people leadership, ticket management, coaching, and operational execution.
This role is ideal for someone who enjoys developing others, solving complex customer issues, and creating an environment where accountability, collaboration, and continuous improvement are part of everyday work.
What You'll Do
  • Lead, coach, and support a team of Customer Support Representatives through regular one-on-ones and ongoing feedback.
  • Monitor ticket queues and team performance to ensure customer inquiries are handled efficiently and within department response goals.
  • Resolve escalated customer issues with professionalism, empathy, and sound judgment.
  • Conduct performance evaluations and partner with management on coaching and disciplinary processes when needed.
  • Assist with training and onboarding in the absence of the department trainer.
  • Support the implementation of new processes and operational improvements.
  • Collaborate with the Customer Support Manager and Director to help the department succeed.
  • Take on additional projects and responsibilities as needed.

What You'll Bring
  • 2+ years of experience leading or supervising a team and 3+ years of customer support experience, preferably in an eCommerce environment.
  • Strong written and verbal communication skills.
  • Excellent customer service and de-escalation abilities.
  • Proven leadership, coaching, and people management skills.
  • Strong attention to detail and problem-solving abilities.
  • Experience with Google Workspace and customer support platforms such as Shopify, Gorgias, ShipStation, AfterShip Returns, and Agorapulse (or similar).
  • A willingness to learn, accept feedback, and continuously improve.
  • Full-time on-site availability (40 hours per week).

Why You'll Love It Here
  • End-of-year performance-based bonus
  • 401(k) option with a dollar-for-dollar match of up to 4% of yearly earnings, fully vested immediately
  • 12 days PTO
  • Optional health, dental, and vision insurance
  • Bicycle Benefit, 50% paid by Loopy with the purchase of a helmet up to $750 once per year
  • Wellness Benefit, 50% paid by Loopy on all sports and wellness equipment up to $200 once per year

Ready to Apply?
If you're excited about leading people, solving problems, and creating exceptional customer experiences, we'd love to hear from you. Apply today and help us continue delivering the outstanding support our customers have come to expect!

Apply