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Ticket Support Jobs in Indiana (NOW HIRING)

allencounty

Part-Time Ticket Sales

Fort Wayne, IN · On-site

Your Role: As a Ticket Seller , you'll work directly under the Ticket Office Manager, ensuring ... Support other team members and take on additional tasks as assigned. What You Bring to the Team:

allencounty

Part-Time Ticket Sales

Fort Wayne, IN

Your Role: As a Ticket Seller , you'll work directly under the Ticket Office Manager, ensuring ... Support other team members and take on additional tasks as assigned. What You Bring to the Team:

The Allen County

Part-Time Ticket Sales

Fort Wayne, IN · On-site

$14.13/hr

Your Role: As a Ticket Seller , you'll work directly under the Ticket Office Manager, ensuring ... Support other team members and take on additional tasks as assigned. What You Bring to the Team:

AEG

Director / VP of Ticket Sales

Fishers, IN · On-site

... supporting a young, passionate, and highly coachable sales team. We are looking for someone who is ... Lead all season ticket, group sales, premium, and retention efforts to achieve revenue and ...

eJAmerica

IT Support Technician

Whitestown, IN · On-site

$25 - $30/hr

Documentation of inquiries and faults in a ticket system * Skills include Zebra printer support, windows support etc. Company Description We provide Management Consulting, Information Technology ...

Noblesoft Technologies

Desktop Support

Anderson, IN · On-site

$17.50 - $22.25/hr

Respond to end-user requests for updates on ticket status and promptly follow up as needed. • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for ...

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All JobsTicket Support JobsTicket Support Jobs in Indiana

Ticket Support information

See Indiana salary details

$11

$23

$40

How much do ticket support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for ticket support in Indiana is $23.82, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ticket Support position, and why are they important?

To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.

What is a Ticket Support job?

A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.

What are the common challenges faced in a Ticket Support role and how can I overcome them?

Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.

What are popular job titles related to Ticket Support jobs in Indiana? For Ticket Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Ticket Support jobs in Indiana look for? The top searched job categories for Ticket Support jobs in Indiana are:
Ticket Support jobs near you
Infographic showing various Ticket Support job openings in Indiana as of June 2026, with employment types broken down into 3% As Needed, 3% Full Time, 75% Part Time, 1% Temporary, and 18% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $49,540 per year, or $23.8 per hour.
State Procurement Agency Support Administrator - Indianapolis, IN

State Procurement Agency Support Administrator - Indianapolis, IN

Lorven Technologies

Indianapolis, IN • On-site

Full-time

Posted 7 days ago

Job description

Role: IN-State Procurement Agency Support Administrator
Location: 402 W Washington St Indianapolis, IN 46204
Job description:
The State Procurement Agency Administrator will play a key role in supporting procurement processes by performing critical administrative tasks and providing resolution support.
The State Procurement Agency Administrator will play a key role in supporting procurement processes by performing critical administrative tasks and providing resolution support. Key responsibilities include:
  • Conducting basic contract reviews to identify and address Personally Identifiable Information (PII) concerns.
  • Preparing and posting contracts, requests for quotes (RFQs), and related documentation to online platforms in accordance with agency standards.
  • Handling support tickets and phone calls to assess, research, and resolve issues or inquiries raised by requestors.
  • Collaborating with requestors to provide guidance and resolution for procurement-related tasks or challenges.
  • Maintaining organized records and ensuring compliance with relevant policies, procedures, and timelines.
  • Providing excellent customer service and ensuring clear communication with internal and external stakeholders.

Skill Requirements:
  • Attention to Detail: Strong focus on accuracy, particularly when reviewing contracts for PII or other sensitive information.
  • Procurement Knowledge: Familiarity with procurement processes, contract management, and public sector regulations is highly desirable.
  • Problem-Solving Skills: Ability to assess issues, conduct research, and develop practical solutions.
  • Technical Proficiency: Comfortable using online platforms to post contracts and handle documentation; familiarity with relevant software/tools is a plus.
  • Communication Skills: Excellent verbal and written communication abilities to assist requestors effectively and professionally.
  • Organizational Skills: Ability to manage multiple tasks and prioritize effectively to meet deadlines.
  • Customer Service Orientation: Commitment to providing high-quality support and assistance to stakeholders.
  • Legal Awareness: Basic understanding of PII and how to manage sensitive information in compliance with legal and organizational guidelines.

Preferred Qualifications:
  • Previous experience in procurement, contract management, or a related field.
  • Knowledge of state procurement policies and procedures.
  • Experience in ticketing systems or customer service platforms.

Skill Matrix:
Previous experience in procurement, contract management, or a related field.
Required
2
Years
Experience in ticketing systems or customer service platforms.
Required
2
Years
Knowledge of state procurement policies and procedures.
Required
2
Years
Degree or coursework in business administration, business management, public administration or finance.
Required
2
Years
Exp w/research, problem solving, troubleshooting via multiple resources to assist with data clean up & quality for both ticket support and contracts.
Required
Strong problem-solving skills to assess, research and resolve procurement related issues effectively.
Required
Strong organizational and communication skills.
Required
Background in legal studies.
Desired
Prior experience working with Service Now.
Nice to have
Data visualization (Power BI) experience.
Nice to have
Template creation, inventory module, item catalog management experience (People Soft v9.2)
Nice to have
Lorven technologies logo

About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

Social media

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