Anderson, IN · On-site
$17.50 - $22.25/hr
Respond to end-user requests for updates on ticket status and promptly follow up as needed. • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for ...
Quick apply
Anderson, IN · On-site
$17.50 - $22.25/hr
Respond to end-user requests for updates on ticket status and promptly follow up as needed. • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for ...
Indianapolis, IN · On-site
$36 - $42/hr
Monitor service inboxes and manage ticket creation and updates (including Fusion). * Provide remote ... Support high-priority customer situations and de-escalate concerns. * Manage warranty and non ...
Indianapolis, IN · On-site
$36 - $42/hr
Monitor service inboxes and manage ticket creation and updates (including Fusion). * Provide remote ... Support high-priority customer situations and de-escalate concerns. * Manage warranty and non ...
Indianapolis, IN · Hybrid
$36 - $42/hr
Monitor service inboxes and manage ticket creation and updates (including Fusion). * Provide remote ... Support high-priority customer situations and de-escalate concerns. * Manage warranty and non ...
Indianapolis, IN · Hybrid
$36 - $42/hr
Monitor service inboxes and manage ticket creation and updates (including Fusion). * Provide remote ... Support high-priority customer situations and de-escalate concerns. * Manage warranty and non ...
Indianapolis, IN · Hybrid
$36 - $42/hr
Monitor service inboxes and manage ticket creation and updates (including Fusion). * Provide remote ... Support high-priority customer situations and de-escalate concerns. * Manage warranty and non ...
Indianapolis, IN · Hybrid
$36 - $42/hr
Monitor service inboxes and manage ticket creation and updates (including Fusion). * Provide remote ... Support high-priority customer situations and de-escalate concerns. * Manage warranty and non ...
$20.25 - $27.75/hr
Classified JOB GOAL The Technology Support Technician provides on-demand technical assistance and support for all technology users in the district via ticket system and telephone. This includes ...
Quick apply
$20.25 - $27.75/hr
Classified JOB GOAL The Technology Support Technician provides on-demand technical assistance and support for all technology users in the district via ticket system and telephone. This includes ...
Fort Wayne, IN · On-site
The Operations Support Analyst will serve as the primary entry point for all Business Application ... Knowledge of customer service and service ticket management methodologies. * Excellent written ...
Fort Wayne, IN · On-site
The Operations Support Analyst will serve as the primary entry point for all Business Application ... Knowledge of customer service and service ticket management methodologies. * Excellent written ...
Anderson, IN · On-site
$17.50 - $22.25/hr
Respond to end-user requests for updates on ticket status and promptly follow up as needed. • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for ...
Quick apply
Anderson, IN · On-site
$17.50 - $22.25/hr
Respond to end-user requests for updates on ticket status and promptly follow up as needed. • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for ...
Indianapolis, IN · On-site
$19.25 - $24.50/hr
This is a dispatch support / on-need basis position where once there is a ticket raised at the client site, we will inform you at least 24 hours prior for the next on-site visit to troubleshoot and ...
Indianapolis, IN · On-site
$19.25 - $24.50/hr
This is a dispatch support / on-need basis position where once there is a ticket raised at the client site, we will inform you at least 24 hours prior for the next on-site visit to troubleshoot and ...
Indianapolis, IN · On-site
$19.25 - $24.50/hr
Respond to end-user requests for updates on ticket status and promptly follow up as needed. • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for ...
Quick apply
Indianapolis, IN · On-site
$19.25 - $24.50/hr
Respond to end-user requests for updates on ticket status and promptly follow up as needed. • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for ...
As the Support Operations Lead, you'll be the first dedicated support hire at Your Money Line ... Analyze ticket trends to identify product issues, user friction, and improvement opportunities
As the Support Operations Lead, you'll be the first dedicated support hire at Your Money Line ... Analyze ticket trends to identify product issues, user friction, and improvement opportunities
Indianapolis, IN · On-site
As the Support Operations Lead, you'll be the first dedicated support hire at Your Money Line ... Analyze ticket trends to identify product issues, user friction, and improvement opportunities
Quick apply
Indianapolis, IN · On-site
As the Support Operations Lead, you'll be the first dedicated support hire at Your Money Line ... Analyze ticket trends to identify product issues, user friction, and improvement opportunities
Indianapolis, IN · On-site
As the Support Operations Lead, you'll be the first dedicated support hire at Your Money Line ... Analyze ticket trends to identify product issues, user friction, and improvement opportunities
Indianapolis, IN · On-site
As the Support Operations Lead, you'll be the first dedicated support hire at Your Money Line ... Analyze ticket trends to identify product issues, user friction, and improvement opportunities
Indianapolis, IN · On-site
As the Support Operations Lead, you'll be the first dedicated support hire at Your Money Line ... Analyze ticket trends to identify product issues, user friction, and improvement opportunities
Indianapolis, IN · On-site
As the Support Operations Lead, you'll be the first dedicated support hire at Your Money Line ... Analyze ticket trends to identify product issues, user friction, and improvement opportunities
Whitestown, IN · On-site
... a ticket system • User management • Patch management (MS operating systems, antivirus, etc.) • Basic Microsoft server activities • Skills include Zebra printer support, Windows support ...
Whitestown, IN · On-site
... a ticket system • User management • Patch management (MS operating systems, antivirus, etc.) • Basic Microsoft server activities • Skills include Zebra printer support, Windows support ...
Fort Wayne, IN · On-site
... analyze ticket trends; propose and execute root-cause eliminations. Qualifications : Required : • Bachelor's degree in Computer Science or related field • Proven experience in IT support or ...
Fort Wayne, IN · On-site
... analyze ticket trends; propose and execute root-cause eliminations. Qualifications : Required : • Bachelor's degree in Computer Science or related field • Proven experience in IT support or ...
Ticket Triage: Review and categorize incoming support tickets, assess priority and severity, and route them to the appropriate team member or queue. * First Response: Send timely, clear, and ...
Ticket Triage: Review and categorize incoming support tickets, assess priority and severity, and route them to the appropriate team member or queue. * First Response: Send timely, clear, and ...
Portage, IN · On-site
Handles inquiries in the ITE ticket system while properly documenting the steps taken from inquiry to resolution. * Escalates issues to 2nd and 3rd level support when necessary. * Creates and ...
Portage, IN · On-site
Handles inquiries in the ITE ticket system while properly documenting the steps taken from inquiry to resolution. * Escalates issues to 2nd and 3rd level support when necessary. * Creates and ...
Brownsburg, IN · On-site
$20.50 - $28/hr
... ticket management. The essential purpose of this role is to deliver efficient, trusted end-user experience through responsive technical support, clear documentation, and leveraging AI-assisted tools ...
Brownsburg, IN · On-site
$20.50 - $28/hr
... ticket management. The essential purpose of this role is to deliver efficient, trusted end-user experience through responsive technical support, clear documentation, and leveraging AI-assisted tools ...
Brownsburg, IN · Hybrid
$20.50 - $28/hr
... ticket management. The essential purpose of this role is to deliver efficient, trusted end-user experience through responsive technical support, clear documentation, and leveraging AI-assisted tools ...
Brownsburg, IN · Hybrid
$20.50 - $28/hr
... ticket management. The essential purpose of this role is to deliver efficient, trusted end-user experience through responsive technical support, clear documentation, and leveraging AI-assisted tools ...
Whitestown, IN · On-site
... a ticket system. * User management. * Patch management (MS operating systems, antivirus, etc.) * Basic Microsoft server activities complete your profile. * Skills include Zebra printer support ...
Whitestown, IN · On-site
... a ticket system. * User management. * Patch management (MS operating systems, antivirus, etc.) * Basic Microsoft server activities complete your profile. * Skills include Zebra printer support ...
$11.89 - $14.45
2% of jobs
$14.45 - $17.01
11% of jobs
$18.44 is the 25th percentile. Wages below this are outliers.
$17.01 - $19.57
22% of jobs
The median wage is $21.52 / hr.
$19.57 - $22.13
20% of jobs
$22.13 - $24.68
16% of jobs
$25.89 is the 75th percentile. Wages above this are outliers.
$24.68 - $27.24
9% of jobs
$27.24 - $29.80
8% of jobs
$29.80 - $32.36
5% of jobs
$32.36 - $34.91
4% of jobs
$34.91 - $37.47
1% of jobs
$37.47 - $40.03
1% of jobs
$11
$23
$40
To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.
A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.
Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.
$17.50 - $22.25/hr
Contractor
Posted 5 days ago
Title : Desktop support Technician
Location : Anderson, IN 46016(onsite)
Job type: Contract
About Job role –
As a member of the Field Service Operations team the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including Audio Visual, Network, and Servers.
Job Description
As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
• Manage the reporting of SLAs, Adherence of SLA and contract
• Manage shift and shift planning including on call roster
• Manage Resource productivity
• Enable the team with training and development
• Ensure security compliance
• Ensure sufficient inventory level is managed across locations
• Ensure all service request and incidents are resolved before agreed service levels
• Plan and execute any move request or project work
• Lead the team by providing technical and process assistance to below activities
• Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
• Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes and health checks
• Perform onsite updates, Configuration changes, or Software installations.
• Provide onsite technical assistance to end users by visiting their desk location
• Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
• Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
• Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
• Perform end-user support related security and controls and compliance related tasks such as
• Access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
• Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
• Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
• Provide On-call support if required outside business hours on a rotational basis
Desired Qualifications:
• Experience with various desktop systems, operating systems, and diverse technical environments.
• Excellent customer service orientation and verbal communication skills.
• Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
• Ability to install software for and troubleshoot a wide range of applications.
• Analytical thinking and problem-solving ability.
• CompTIA A+ certification or equivalent certification
• Flexible for travelling to remote sites or cluster
• Should be able to lift weight up to 30lbs at waist level
Sourced by ZipRecruiter
Software development
51 - 200 Employees
Irving, TX, US
2019
