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Aircraft Appearance, Passenger Service & Ramp AgentPay: $20.50 per hour (Ramp duties) $19.29 per hour (Aircraft Appearance duties) $20.50 per hour (Passenger Service Agent - Full Time Bilingual - Spanish, Part Time Non bilingual) Job SummaryAs a part-time Airline Ramp Agent at Denver airport, you will be responsible for essential ramp service tasks, including loading and unloading baggage and cargo, marshalling aircraft, and performing water servicing. A focus on safety and attention to detail is crucial.The part-time Aircraft Appearance Agent at Denver airport is responsible for ensuring the interior of aircraft is clean, well-stocked, and flight-ready in accordance with airline and safety standards. Duties include equipping cabins with necessary supplies, performing thorough interior cleanings using both manual and mechanized tools, and maintaining service kits and cleaning equipment. Agents must comply with all site security procedures and report any concerns as required.As a Passenger Service Agent, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting passengers with reservations, tickets, baggage handling, and general travel information. You will ensure smooth boarding, deplaning, and ticket validation, while also handling lost and found inquiries, baggage claims, and airfreight shipments. Additionally, you will help maintain compliance with security protocols and contribute to overall operational efficiency. Responsibilities Ramp Agent Duties:Marshall aircraft upon arrival and departure.Load and unload cargo on and off aircraft.Safely drive and operate ground support equipment, including belt loaders and tugs to pick-up and deliver cargo between the terminal, warehouse and aircraft.Perform ground service functions, such as connecting/removing ground power and ground start units and water service.Perform aircraft pushback, wing walking and related guide man functions.Maintain a secure work environment.Equip airplane cabin, by reading check list specifications, with equipment and supplies such as rugs, linens, blankets, etc., as well as carrying supplies weighing up to 50 lbs. on board aircraftAircraft Appearance:Cognitive skills to check condition, clean, sort, count, salvage and/or store equipment, and assemble kits.Operate vacuum cleaner and similar mechanized cleaning aids.Cognitive skills to check deliveries of supplies against requisitions to determine discrepancies.Performing aircraft interior cleaning, including equipping the aircraft cabin for flight according to specifications, with equipment and cabin services supplies.Cleaning interior of aircraft by hand or powered equipment using cleaners.Completion of the aircraft cleaning bill of work as required.Stocking and cleaning of vehicles used in the cleaning function.Stocking and cleaning of the cabin service make-up rooms area.Stocking and maintaining cabin service kits.Disposing of trash, rubbish and waste that is incidental and related to the applicable job functions.Uses cleaning fluids and materials, such as washing solutions, scrapers, squeegees, wringer pails and vacuum cleaners.Completes forms connected with work assignments according to established procedures.Passenger ServicesMake reservations, issue tickets and itineraries, and compute fares for passengers.Handle baggage check-in, collect excess baggage charges, and provide general travel information.Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.Manage arrangements for passengers holding reservations, standby travelers, and their luggage.Determine flight close-out times and complete necessary flight documentation for accuracy.Handle post-departure procedures, including invalidating tickets and finalizing reports.Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.Minimum RequirementsHigh school diploma or GED equivalentMust be at least 18 years of age.Ability to speak Spanish fluently (Full Time Passenger Service Agent)Ability to lift and handle heavy baggage and cargo (up to 50 lbs or more)Valid Driver's license, must be maintained throughout employment in this roleStrong communication skills for coordinating with team members and flight crewsFlexibility to work varied shifts, including weekends, holidays, and nightsBasic mechanical aptitude for operating ground support equipmentAbility to pass background checks and comply with airport security regulationsAttention to detail and a commitment to safety protocolsFluently read, write, and speak the English languageThis job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union which requires joining the TWU and paying union dues.Preferred SkillsPrevious experience in aviation or ground handling operationsPrevious experience in cleaning services roleFamiliarity with aircraft types and airport layoutKnowledge of safety regulations and protocols in the airport environmentExperience operating ground support equipment, such as tugs, belt loaders, and forkliftsStrong problem-solving skills and the ability to remain calm under pressureExcellent teamwork and interpersonal skills for effective communication with colleaguesAbility to multitask and prioritize tasks in a fast-paced environmentBasic computer skills for completing paperwork and using scheduling systemsStrong customer service orientation and a positive attitude toward passenger interactionsPhysical Requirements/Working ConditionsAbility to lift, push, pull cargo up to 50 lbs regularly, and occasionally up to 75 lbsLifts refuse containers weighing up to 50 lbs.Frequent standing, walking, and moving throughout the airport terminal or warehouseAbility to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggageReach, bend, and twist in confined space to hand clean, using cleaning fluid and materials, the interior of aircraft including meal trays, ash trays, lavatories, overhead storage bins and buffets.Ability to work in varying weather conditions, including extreme heat, cold, rain, and snowMust be able to perform functions in variable weather conditions as well as environmental conditions, i.e., jet engine fumes, vehicle emissions, dust, and jet engine noise.Manual dexterity required for handling documents, operating computers, and using two-way radiosAbility to remain on your feet for extended periods (up to 8 hours or more during shifts)Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety complianceAbility to judge distances.Capacity to work in confined spaces, such as baggage handling areas or aircraft cabinsAbility to work in a noisy environment, such as near aircraft engines and ground support equipmentReports to work on time when scheduledPerks & BenefitsWant your pay in advance? Access your pay when you need it through DailyPay app!Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!Need quality medical care? Multiple options for both full and part-time employees!Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!Looking to stay healthy and improve your life? Wellness Programs offered to all employees!Want to invest in your future? 401k program offered!Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!