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Ticket Service Coordinator Jobs (NOW HIRING)

Talent Retriever

Service Coordinator

Brockton, MA · On-site

$60K - $73K/yr

Monitor ticket queues against SLAs. * Triage incoming service requests. * Schedule and dispatch ... Experience * Service coordination/dispatch/customer service, ideally in an MSP. * Managing ...

Midwest Alarm Services

Service Coordinator

Lenexa, KS · On-site

$18 - $22.75/hr

Service Coordinator The Service Coordinator is responsible for coordination of Midwest Alarm ... Review ticket data against internal platforms to ensure service needs. * Build schedule and daily ...

AEG

Ticket Sales & Service Coordinator

Buffalo, NY · On-site

$18.75 - $20.67/hr

Summary The Ticket Sales & Service Coordinator will be responsible for ensuring smooth delivery of fan experiences, managing departmental projects and campaigns, and supporting leadership with ...

Midwest Alarm CO

Service Coordinator

Lenexa, KS · On-site

$18.50 - $23.50/hr

... Coordinator is responsible for coordination of Midwest Alarm Services service ticket queue on a ... Review ticket data against internal platforms to ensure service needs. * Build schedule and daily ...

Greenzie

Technical Service Coordinator

Atlanta, GA · On-site

Technical Service Coordinator | Experienced Atlanta, GA Full-Time - Onsite/Hybrid - 3-6 years ... Monitor ticket age and repair timelines, identify cases that have stalled or are at risk of ...

Greenzie

Technical Service Coordinator

Atlanta, GA · On-site

Technical Service Coordinator | Experienced Atlanta, GA Full-Time - Onsite/Hybrid - 3-6 years ... Monitor ticket age and repair timelines, identify cases that have stalled or are at risk of ...

Greenzie

Technical Service Coordinator

Atlanta, GA · On-site

Technical Service Coordinator | Experienced Atlanta, GA Full-Time - Onsite/Hybrid - 3-6 years ... Monitor ticket age and repair timelines, identify cases that have stalled or are at risk of ...

Cogent Technology Resource

Be Seen First

Service Coordinator/Dispatcher - Service Department

Atlanta, GA · On-site

$50K - $60K/yr

Track ticket status, due dates, technician updates, customer communication, and open items * Assist with scheduling service work based on technician availability, customer readiness, location ...

CFS

Customer Service Coordinator

White Plains, NY

$18.75 - $24.25/hr

Customer Service Coordinator White Plains, NY | $42,000-$48,000 Excellent opportunity for a sharp ... Opportunity to gain exposure to helpdesk operations and ticket management. * Collaborative team ...

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How much do ticket service coordinator jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for ticket service coordinator in the United States is $22.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $24.04 per hour, depending on experience, location, and employer.

What cities are hiring for Ticket Service Coordinator jobs?

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What states have the most Ticket Service Coordinator jobs?

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Infographic showing various Ticket Service Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,088 per year, or $22.6 per hour.

Service Coordinator

Brockton, MA • On-site

Talent Retriever
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Talent Retrieverexternal

$60K - $73K/yr

Other

Re-posted 11 days ago

Job description

ACS Services, Inc. - Service Coordinator
Position Description
As an ACS Services, Inc. (ACS) Service Coordinator, you are the hub of our client service delivery, owning the flow of every ticket from intake through resolution. You triage incoming requests, schedule technicians, and keep clients informed at every step to ensure service level agreements are consistently met. This is a hybrid position based out of our Brockton, MA headquarters, with a mix of office and remote work.Position Responsibilities
  • Coordinate day-to-day client service delivery by managing the service board.
  • Monitor ticket queues against SLAs.
  • Triage incoming service requests.
  • Schedule and dispatch technicians.
  • Keep clients informed throughout the ticket lifecycle.
  • Follow up after ticket closure.
  • Coordinate with help desk, infrastructure, project, and account management teams.
  • Manage escalations.
  • Produce service reports for continuous improvement.
Reporting Relationship
Reports to: Service Delivery ManagerAttributes
  • Organization
  • Communication
  • Sense of Urgency
  • Team-oriented
  • Client-centric
Skills, Experience and Qualifications
Skills
  • Empathy and fact-based decision making.
  • PSA/ticketing systems (ConnectWise preferred or Autotask).
  • Ticket triage, prioritization and dispatch.
  • Understanding of SLAs.
  • Technician scheduling.
  • Analytical mindset.
  • Process adherence.
Experience
  • Service coordination/dispatch/customer service, ideally in an MSP.
  • Managing competing priorities.
  • Ticketing/PSA reporting.
  • IT support terminology.
Qualifications
  • High school diploma required; associate or bachelor's degree preferred.
  • ITIL Foundation, ConnectWise or similar certifications are advantageous.
Compensation: $60,000-$73,000 annual salary
ACS Services, Inc. - Service Coordinator
Position Description
As an ACS Services, Inc. (ACS) Service Coordinator, you are the hub of our client service delivery, owning the flow of every ticket from intake through resolution. You triage incoming requests, schedule technicians, and keep clients informed at every step to ensure service level agreements are consistently met. This is a hybrid position based out of our Brockton, MA headquarters, with a mix of office and remote work.Position Responsibilities
  • Coordinate day-to-day client service delivery by managing the service board.
  • Monitor ticket queues against SLAs.
  • Triage incoming service requests.
  • Schedule and dispatch technicians.
  • Keep clients informed throughout the ticket lifecycle.
  • Follow up after ticket closure.
  • Coordinate with help desk, infrastructure, project, and account management teams.
  • Manage escalations.
  • Produce service reports for continuous improvement.
Reporting Relationship
Reports to: Service Delivery ManagerAttributes
  • Organization
  • Communication
  • Sense of Urgency
  • Team-oriented
  • Client-centric
Skills, Experience and Qualifications
Skills
  • Empathy and fact-based decision making.
  • PSA/ticketing systems (ConnectWise preferred or Autotask).
  • Ticket triage, prioritization and dispatch.
  • Understanding of SLAs.
  • Technician scheduling.
  • Analytical mindset.
  • Process adherence.
Experience
  • Service coordination/dispatch/customer service, ideally in an MSP.
  • Managing competing priorities.
  • Ticketing/PSA reporting.
  • IT support terminology.
Qualifications
  • High school diploma required; associate or bachelor's degree preferred.
  • ITIL Foundation, ConnectWise or similar certifications are advantageous.

Compensation: $60,000-$73,000 annual salary

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