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Ticket Service Agent Jobs in Arizona (NOW HIRING)

American Heritage Companies

Ticket Agent

Tucson, AZ

$15.15 - $16/hr

Ticket Agent Reports To: Sales & Revenue Manager Type of position: Non-Exempt / Hourly Employee ... Welcome customers and assist the team with any ticketing and service needs. * Handle customer ...

OLD TUCSON ENTERTAINMENT LLC

Ticket Agent

Tucson, AZ · On-site

$15.15 - $16/hr

Ticket Agent Reports To: Sales & Revenue Manager Type of position: Non-Exempt / Hourly Employee ... Welcome customers and assist the team with any ticketing and service needs. * Handle customer ...

Old Tucson Entertainment LLC

Ticket Agent

Tucson, AZ · On-site

$15.15 - $16/hr

Ticket Agent Reports To: Sales & Revenue Manager Type of position: Non-Exempt / Hourly Employee ... Welcome customers and assist the team with any ticketing and service needs. * Handle customer ...

Old Tucson Entertainment LLC

Ticket Agent

Tucson, AZ · On-site

$15.15 - $16/hr

Ticket Agent Reports To: Sales & Revenue Manager Type of position: Non-Exempt / Hourly Employee ... Welcome customers and assist the team with any ticketing and service needs. * Handle customer ...

Worldwide Flight Services

$17/hr

Job Summary As an Agent, Passenger Service, you will be responsible for providing a wide range of ... You will ensure smooth boarding, deplaning, and ticket validation, while also handling lost and ...

Worldwide Flight Services

$18/hr

Job Summary As an Agent, Passenger Service, you will be responsible for providing a wide range of ... You will ensure smooth boarding, deplaning, and ticket validation while also handling lost and ...

Xanterra

Ticket Agent Seating -Seasonal

Williams, AZ · On-site

$14.25 - $17.75/hr

Ticketing Agent is responsible for ensuring all daily functions are completed at the Ticket Counter ... Provide information and offer additional services to guests to enhance their stay. * Follow all ...

Xanterra

Ticket Agent - Part Time Seasonal

Williams, AZ · On-site

$17.85/hr

Ticketing Agent is responsible for ensuring all daily functions are completed at the Ticket Counter ... Provide information and offer additional services to guests to enhance their stay. * Follow all ...

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Ticket Service Agent information

What is the difference between Ticket Service Agent vs Customer Service Representative?

AspectTicket Service AgentCustomer Service Representative
CredentialsHigh school diploma; may require certification in ticketing systemsHigh school diploma; often customer service training
Work EnvironmentAirports, train stations, event venuesCall centers, retail, corporate offices
Industry UsageTransportation, entertainment, sportsRetail, telecom, finance
Primary FocusManaging ticket sales, reservations, and inquiriesHandling customer questions, complaints, and support

While both roles involve assisting customers, Ticket Service Agents focus on ticketing and reservations within transportation or entertainment sectors, whereas Customer Service Representatives handle broader customer support across various industries.

How do you become a ticket service agent?

To become a ticket service agent, candidates typically need a high school diploma or equivalent and customer service experience. Training is often provided on the job, and familiarity with ticketing software and good communication skills are important for success in this role.

How much does a ticket service agent make?

A ticket service agent typically earns an average hourly wage of around $12 to $20, depending on experience, location, and employer. Annual salaries generally range from $25,000 to $40,000, with some positions offering additional benefits or commissions for sales or customer service performance.

How to become an airline ticket service agent?

To become an airline ticket service agent, candidates typically need a high school diploma or equivalent and customer service experience. Training is often provided by airlines or travel agencies, and knowledge of reservation systems like Sabre or Amadeus is beneficial. Strong communication skills and the ability to handle stressful situations are important for success in this role.

What cities in Arizona are hiring for Ticket Service Agent jobs?

Cities in Arizona with the most Ticket Service Agent job openings:

Passenger Service Agent (Phoenix, AZ)

Phoenix, AZ • On-site

Choice Aviation Service Inc
See more jobs at Choice Aviation Service Incexternal

$18/hr

Part-time

Re-posted 3 days ago

Job description


CHOICE AVIATION SERVICES  | PASSENGER SERVICE AGENT ( PHX, AZ)


Summary 

The Passenger Service Agent provides all passenger/customer services as contracted by the airline customer, which may include reservations, ticketing, load control, baggage processing, ticket counter/gate check-in, receiving/greeting arriving/departing passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned. 

Core Competencies

  • Able to work efficiently as a part of a team as well as independently.
  • Attention to detail in all areas of work.
  • Effective communication skills with individuals at all levels of the organization

 Job Duties 

  • Greet and process passengers for outbound flights at the check-in counter and gate.
  • Actively participates in the Safety Management System (SMS) 
  • Inspect and verify passenger documentation. 
  • Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination 
  • Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags are processed as designated. 
  • Oversees customer complaints regarding ticketing and baggage handling when problems arise. (i.e., lost baggage, lost/misplaced tickets, canceled flights, or delayed flights) 
  • Makes announcements regarding flight activity at gate or over airport’s general PA system. 
  • Answers passenger inquiries regarding flight schedules, fares, space availability for a particular flight  and other   questions that may arise.
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance. 
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
  • Always maintain the level of service expectations for the passenger and the airline customer. 
  • Comply with all company, local, state, federal, and carrier SOP and security requirements.
  • Participate in training to comprehend, implement, and maintain all quality objectives as stated in our Quality Management System to ensure delivery of desired levels of operational safety and security. 
  • All employees are responsible for ensuring quality control in their own activities. 
  • Cooperate fully with Inspectors to achieve quality inspection commitments. 
  • Performs other duties as requested.  

Requirements 

  • Must be 18 years of age.
  • High School diploma.
  • Enthusiastic about Customer Service
  • Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis.
  • Ability to work nights, weekends, holidays, and varying schedules.
  • Proficient Computer Skills 
  • Must be able to stand, lift, bend for an extended period. 
  • Must successfully complete airline specific training programs and recertification
  • The ability to read, write and fluently speak and understand the English language.

 


Ability to work nights, weekends, holidays, rotating shifts and varying schedules.

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