ZipRecruiter

Log In

1

Ticket Counter Agent Jobs (NOW HIRING)

Avflight Corporation

Ticket Counter/Gate Agent

Canton, OH · On-site

$13.75 - $18.50/hr

General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business ...

Avflight Corporation

Ticket Counter/Gate Agent

Canton, OH

$13.75 - $18.50/hr

General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business ...

Avflight

Ticket Counter/Gate Agent

North Canton, OH · On-site

$13.75 - $18.50/hr

General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business ...

next page

Showing results 1-20

All JobsTicket Counter Agent Jobs

Ticket Counter Agent information

What is the difference between Ticket Counter Agent vs Customer Service Representative?

AspectTicket Counter AgentCustomer Service Representative
Required CredentialsHigh school diploma; training on ticketing systemsHigh school diploma; training on communication skills
Work EnvironmentAirports, train stations, bus terminalsCall centers, retail stores, corporate offices
Employer & IndustryTransportation, travel, hospitalityVarious industries including retail, telecom, finance
Common Search & ComparisonTicketing, travel assistance, check-inCustomer support, client service, help desk

While both roles involve assisting customers, Ticket Counter Agents primarily handle ticket sales and travel documentation at transportation hubs, whereas Customer Service Representatives provide broader support across various industries. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What is a ticket counter agent?

Ticket counter agents are customer service professionals who work at airports, train stations, or bus terminals to assist passengers with ticket purchases, check-ins, reservations, and travel-related inquiries. They verify identification, process payments, handle baggage tags, and provide boarding passes. Ticket counter agents play a crucial role in ensuring a smooth travel experience by addressing customer needs and resolving any issues related to travel documentation or schedules.

What are some common challenges faced by ticket counter agents and how can they be managed?

Ticket Counter Agents often encounter high volumes of customers, especially during peak travel times, which can lead to long lines and increased pressure to provide quick, accurate service. Managing difficult situations such as flight delays, cancellations, or upset passengers is also a frequent challenge. Success in this role comes from maintaining a calm, courteous demeanor, strong problem-solving skills, and effective communication with both customers and team members. Ongoing training and support from supervisors help agents stay updated on policies and best practices, making it easier to handle challenging scenarios efficiently.

What are the key skills and qualifications needed to thrive as a ticket counter agent, and why are they important?

To thrive as a Ticket Counter Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with airline reservation systems, ticketing software, and basic computer applications is typically required. Excellent communication, problem-solving abilities, and patience help agents handle diverse customer needs and resolve issues efficiently. These skills ensure smooth check-in processes, positive passenger experiences, and effective operations in a fast-paced environment.
More about Ticket Counter Agent jobs

What cities are hiring for Ticket Counter Agent jobs?

Cities with the most Ticket Counter Agent job openings:

Who are the top companies hiring for Ticket Counter Agent jobs?

The top employers for Ticket Counter Agent jobs are:

What states have the most Ticket Counter Agent jobs?

States with the most job openings for Ticket Counter Agent jobs include:

What job categories do people searching Ticket Counter Agent jobs look for?

The top searched job categories for Ticket Counter Agent jobs are:

Ticket Counter Agent jobs near you
Infographic showing various Ticket Counter Agent job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Vendor Behind Counter (VBC) Agent

Huntleigh USA Corporation

Cleveland, OH • On-site

$15/hr

Other

Re-posted 26 days ago

Job description

NOW HIRING!
Vendor Behind Counter (VBC) Agent
Huntleigh USA Corporation
Location: Cleveland Hopkins International Airport - Cleveland, Ohio
Pay Rate: $15.00 per Hour
Huntleigh USA is currently seeking dependable and professional individuals to join our team at Cleveland Hopkins International Airport as Vendor Behind Counter (VBC) Agents. This is an excellent opportunity to work in a fast-paced airport environment supporting United Airlines operations and providing outstanding customer service.
Available Shifts
  • 4:00 a.m. - 12:00 p.m.
  • 11:00 a.m. - 7:00 p.m.
    • Split Shift:
      • 11:00 a.m. - 3:00 p.m. - Vendor Behind Counter (VBC)
      • 3:00 p.m. - 7:00 p.m. - Wheelchair Agent

Position Overview
The Vendor Behind Counter (VBC) Agent supports the United Airlines ticket counter by tagging passenger bags, placing luggage onto the conveyor belt, and asking required safety and security questions to ensure compliance with airline and Transportation Security Administration (TSA) standards.
This role requires strong attention to detail, professionalism, and the ability to work efficiently in a high-volume airport environment.
Key Duties & Responsibilities
  • Tag and process passenger luggage accurately
  • Lift and place bags onto the conveyor belt at the United Airlines ticket counter
  • Ask required safety and security questions to maintain in-flight safety standards
  • Provide clear and professional communication with passengers and airline staff
  • Maintain a clean and professional appearance at all times
  • For split-shift employees, transition to wheelchair agent duties from 3:00 p.m. to 7:00 p.m. as scheduled

Required Qualifications
  • Ability to lift 50 pounds or more repeatedly
  • Strong communication skills and professional demeanor
  • Reliable, punctual, and able to work scheduled shifts consistently
  • Good hygiene and professional appearance are mandatory
  • Dependable and committed to job responsibilities
  • Ability to work in a fast-paced, customer-facing environment

Ideal Candidate
We are looking for someone who:
  • Arrives on time and ready to work
  • Communicates clearly and professionally
  • Follows procedures and safety protocols
  • Takes pride in representing Huntleigh USA
  • Is dependable, detail-oriented, and comfortable with physical work

Why Join Huntleigh USA?
Huntleigh USA is a leading provider of aviation support services across airports throughout the United States. We value professionalism, reliability, and dedication to excellent customer service.
Apply Today!
If you are dependable, hardworking, and ready to begin a rewarding career in airport operations, apply now to join Huntleigh USA at Cleveland Hopkins International Airport.
Huntleigh USA is an Equal Opportunity Employer.

Apply