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Ticket Counter Agent Jobs (NOW HIRING)

Menzies Aviation

Customer Service Agent

Belgrade, MT · On-site

$23.25/hr

Great Benefits Role Purpose The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation ...

Menzies Aviation

Customer Service Agent

Belgrade, MT · On-site

$23.25/hr

Great Benefits Role Purpose The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation ...

Menzies Aviation

Passenger Service Agent

Charlotte, NC · On-site

$14.75 - $18.75/hr

Role Purpose The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats ...

Menzies Aviation

Passenger Service Agent

Charlotte, NC · On-site

$14.75 - $18.75/hr

Role Purpose The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats ...

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Ticket Counter Agent information

What is a ticket counter agent?

Ticket counter agents are customer service professionals who work at airports, train stations, or bus terminals to assist passengers with ticket purchases, check-ins, reservations, and travel-related inquiries. They verify identification, process payments, handle baggage tags, and provide boarding passes. Ticket counter agents play a crucial role in ensuring a smooth travel experience by addressing customer needs and resolving any issues related to travel documentation or schedules.

What are the key skills and qualifications needed to thrive as a ticket counter agent, and why are they important?

To thrive as a Ticket Counter Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with airline reservation systems, ticketing software, and basic computer applications is typically required. Excellent communication, problem-solving abilities, and patience help agents handle diverse customer needs and resolve issues efficiently. These skills ensure smooth check-in processes, positive passenger experiences, and effective operations in a fast-paced environment.

What are some common challenges faced by ticket counter agents and how can they be managed?

Ticket Counter Agents often encounter high volumes of customers, especially during peak travel times, which can lead to long lines and increased pressure to provide quick, accurate service. Managing difficult situations such as flight delays, cancellations, or upset passengers is also a frequent challenge. Success in this role comes from maintaining a calm, courteous demeanor, strong problem-solving skills, and effective communication with both customers and team members. Ongoing training and support from supervisors help agents stay updated on policies and best practices, making it easier to handle challenging scenarios efficiently.

What is the difference between Ticket Counter Agent vs Customer Service Representative?

AspectTicket Counter AgentCustomer Service Representative
Required CredentialsHigh school diploma; training on ticketing systemsHigh school diploma; training on communication skills
Work EnvironmentAirports, train stations, bus terminalsCall centers, retail stores, corporate offices
Employer & IndustryTransportation, travel, hospitalityVarious industries including retail, telecom, finance
Common Search & ComparisonTicketing, travel assistance, check-inCustomer support, client service, help desk

While both roles involve assisting customers, Ticket Counter Agents primarily handle ticket sales and travel documentation at transportation hubs, whereas Customer Service Representatives provide broader support across various industries. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

More about Ticket Counter Agent jobs

What cities are hiring for Ticket Counter Agent jobs?

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Who are the top companies hiring for Ticket Counter Agent jobs?

The top employers for Ticket Counter Agent jobs are:

What states have the most Ticket Counter Agent jobs?

States with the most job openings for Ticket Counter Agent jobs include:

What are popular job titles related to Ticket Counter Agent jobs?

For Ticket Counter Agent jobs, the most frequently searched job titles are:

Ticket Counter Agent jobs near you
Infographic showing various Ticket Counter Agent job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution.

Customer Service Agent

Belgrade, MT • On-site

Menzies Aviation
Aviation • 10K+ employees
Learn more about Menzies Aviationexternal

$23.25/hr

Other

Re-posted 5 days ago

Menzies Aviation rating

6.1

Company rating: 6.1 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

Job description

All Applicants must have open availability and must currently live with in travel distance
  • New pay increase is $23.25hr
  • Flight Benefits on United Airlines
  • Paid Training
  • Great Benefits
Role Purpose
The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport.
This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.
What you will be doing
  • Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
  • Host self-service kiosks and verify passengers’ documents prior to boarding aircraft,
  • Interpret identification labels along with baggage and cargo routing tags.
  • Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
  • Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.
Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for:
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
  • Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
  • Ability to proficiently read, write and speak English, excellent communication skills
  • Must have a positive, can-do, upbeat personality, able to remain calm under pressure.
  • Able to stand for long periods of time at the ticket counter and gate check-in areas.

Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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