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Ticket Counter Agent Jobs (NOW HIRING)

Menzies Aviation

Passenger Service Agent

Baltimore, MD · On-site

$15/hr

Role Purpose The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats ...

Menzies Aviation

Customer Service Agent

Belgrade, MT · On-site

$23.25/hr

Great Benefits Role Purpose The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation ...

Grupo Eulen

Passenger Service Agent

NY · On-site

$21.25/hr

Meet and greet customers in the airport ticket counter area to assist as requested or required. Serve customers in a caring, efficient, and diplomatic manner. Stand for several hours at a time. Must ...

Menzies Aviation

Passenger Service Agent

MD · On-site

$15/hr

Role Purpose The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats ...

Winner Aviation

Customer Service Agent - PVU

Provo, UT · On-site

$17/hr

... to, ticket counter operations, gate processing, aircraft cleaning, commissary, security, and other customer services pertaining to on-time performance. The Customer Service Agent must be people ...

Cape Air

Customer Service Agent

East Boston, MA · On-site

$16.75 - $22.50/hr

Job Title This position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required. Primary Responsibilities * Check in ...

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Ticket Counter Agent information

What is the difference between Ticket Counter Agent vs Customer Service Representative?

AspectTicket Counter AgentCustomer Service Representative
Required CredentialsHigh school diploma; training on ticketing systemsHigh school diploma; training on communication skills
Work EnvironmentAirports, train stations, bus terminalsCall centers, retail stores, corporate offices
Employer & IndustryTransportation, travel, hospitalityVarious industries including retail, telecom, finance
Common Search & ComparisonTicketing, travel assistance, check-inCustomer support, client service, help desk

While both roles involve assisting customers, Ticket Counter Agents primarily handle ticket sales and travel documentation at transportation hubs, whereas Customer Service Representatives provide broader support across various industries. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What is a ticket counter agent?

Ticket counter agents are customer service professionals who work at airports, train stations, or bus terminals to assist passengers with ticket purchases, check-ins, reservations, and travel-related inquiries. They verify identification, process payments, handle baggage tags, and provide boarding passes. Ticket counter agents play a crucial role in ensuring a smooth travel experience by addressing customer needs and resolving any issues related to travel documentation or schedules.

What are some common challenges faced by ticket counter agents and how can they be managed?

Ticket Counter Agents often encounter high volumes of customers, especially during peak travel times, which can lead to long lines and increased pressure to provide quick, accurate service. Managing difficult situations such as flight delays, cancellations, or upset passengers is also a frequent challenge. Success in this role comes from maintaining a calm, courteous demeanor, strong problem-solving skills, and effective communication with both customers and team members. Ongoing training and support from supervisors help agents stay updated on policies and best practices, making it easier to handle challenging scenarios efficiently.

What are the key skills and qualifications needed to thrive as a ticket counter agent, and why are they important?

To thrive as a Ticket Counter Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with airline reservation systems, ticketing software, and basic computer applications is typically required. Excellent communication, problem-solving abilities, and patience help agents handle diverse customer needs and resolve issues efficiently. These skills ensure smooth check-in processes, positive passenger experiences, and effective operations in a fast-paced environment.
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Ticket Counter Agent jobs near you
Infographic showing various Ticket Counter Agent job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Passenger Service Agent ( Niagara Falls)

Choice Aviation Service Inc

Niagara Falls, NY • On-site

$16/hr

Part-time

Re-posted yesterday

Job description

Passenger Services Agent
Location: Niagara Falls Airport, NY
Schedule: Flexible; includes nights, weekends, and holidays
Reports To: Passenger Services Supervisor

Position Overview:

The Passenger Services Agent plays a vital role in delivering excellent customer service and supporting airline operations. From check-in to boarding, this position ensures passengers receive timely, courteous, and professional assistance throughout their airport experience.

Key Responsibilities:

  • Greet and check in passengers at the ticket counter and boarding gate.

  • Verify passenger documentation and process checked baggage.

  • Assist travelers with special needs, including unaccompanied minors and passengers requiring wheelchair assistance.

  • Respond to passenger inquiries regarding flight schedules, fares, and airline policies.

  • Handle customer concerns related to ticketing, baggage, cancellations, and delays.

  • Coordinate closely with ramp agents for timely delivery of gate-checked items and baggage.

  • Make flight announcements over gate and public address systems.

  • Maintain compliance with all local, state, federal, and carrier-specific safety and security requirements.

  • Participate in the Safety Management System (SMS) and adhere to all Quality Management System procedures.

  • Uphold service standards and represent the airline client in a professional manner.

  • Perform additional duties as assigned.

Qualifications:

  • Minimum 18 years of age

  • High School diploma or equivalent

  • Fluent in English (speaking, reading, and writing)

  • Strong customer service and communication skills

  • Ability to work both independently and in a team environment

  • Proficient computer skills

  • Must be able to lift, push, and pull up to 70 lbs regularly

  • Ability to stand, bend, and move for extended periods

  • Flexibility to work varying shifts, including weekends and holidays

  • Successful completion of airline-specific training and required certifications


Ability to work nights, weekends, holidays, rotating shifts and varying schedules.