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Ticket Counter Agent Jobs (NOW HIRING)

Menzies Aviation

Passenger Service Agent

Miami, FL

$14.25 - $18.25/hr

Must be able to stand for long periods of time at the ticket counter and gate check-in areas * Must ... The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat. This ...

Menzies Aviation

Passenger Service Agent

Miami, FL · On-site

$14.25 - $18.25/hr

Must be able to stand for long periods of time at the ticket counter and gate check-in areas * Must ... The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat. This ...

Menzies Aviation

Customer Service Agent

Belgrade, MT · On-site

$22.75/hr

The customer service agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate ...

Menzies Aviation

Frontier Passenger Service Agent

Orlando, FL · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Must be able to stand for long periods of time at the ticket counter and gate check-in areas * Must ... The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat. This ...

Menzies Aviation

Passenger Service Agent

Charlotte, NC · On-site

$14.75 - $18.75/hr

Role Purpose The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats ...

Menzies Aviation

Customer Service Agent

Belgrade, MT

$23.25/hr

Great Benefits Role Purpose The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation ...

Menzies Aviation

Passenger Service Agent

Charlotte, NC

$14.75 - $18.75/hr

Role Purpose The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats ...

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Ticket Counter Agent information

What is the difference between Ticket Counter Agent vs Customer Service Representative?

AspectTicket Counter AgentCustomer Service Representative
Required CredentialsHigh school diploma; training on ticketing systemsHigh school diploma; training on communication skills
Work EnvironmentAirports, train stations, bus terminalsCall centers, retail stores, corporate offices
Employer & IndustryTransportation, travel, hospitalityVarious industries including retail, telecom, finance
Common Search & ComparisonTicketing, travel assistance, check-inCustomer support, client service, help desk

While both roles involve assisting customers, Ticket Counter Agents primarily handle ticket sales and travel documentation at transportation hubs, whereas Customer Service Representatives provide broader support across various industries. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What is a ticket counter agent?

Ticket counter agents are customer service professionals who work at airports, train stations, or bus terminals to assist passengers with ticket purchases, check-ins, reservations, and travel-related inquiries. They verify identification, process payments, handle baggage tags, and provide boarding passes. Ticket counter agents play a crucial role in ensuring a smooth travel experience by addressing customer needs and resolving any issues related to travel documentation or schedules.

What are some common challenges faced by ticket counter agents and how can they be managed?

Ticket Counter Agents often encounter high volumes of customers, especially during peak travel times, which can lead to long lines and increased pressure to provide quick, accurate service. Managing difficult situations such as flight delays, cancellations, or upset passengers is also a frequent challenge. Success in this role comes from maintaining a calm, courteous demeanor, strong problem-solving skills, and effective communication with both customers and team members. Ongoing training and support from supervisors help agents stay updated on policies and best practices, making it easier to handle challenging scenarios efficiently.

What are the key skills and qualifications needed to thrive as a ticket counter agent, and why are they important?

To thrive as a Ticket Counter Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with airline reservation systems, ticketing software, and basic computer applications is typically required. Excellent communication, problem-solving abilities, and patience help agents handle diverse customer needs and resolve issues efficiently. These skills ensure smooth check-in processes, positive passenger experiences, and effective operations in a fast-paced environment.
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Ticket Counter Agent jobs near you
Infographic showing various Ticket Counter Agent job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Airline Ticket Counter/Gate Agent

Avflight Corporation

Canton, OH • On-site

Part-time

Re-posted 11 days ago

Avflight rating

3.9

Company rating: 3.9 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

64th of 66 rated aviation services

Job description

General Purpose of Job:
This position is responsible for providing customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include cargo handling, ramp, aircraft cleaning, and other assigned duties.
Duties:
  • Provide efficient, friendly service to all of our customers.
  • Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges
  • Complete all necessary arrangements for accommodating passengers with reservations, standby's, luggage, cabin availability and in-flight supplies
  • Guide passengers from the terminal to and from aircraft ensuring a safe path at all times
  • Perform the loading and unloading of cargo on and off aircraft
  • Transport cargo between terminals and aircraft
  • Physical handling of freight and company material
  • Marshalling aircraft and equipment
  • Operate ground equipment, including tugs and belt loaders
  • Clean and service cabin interiors, including cockpit, lavatories and draining lavatories
  • Use safety related equipment and provide de-icing service to the aircraft when needed
  • Perform other duties as assigned

Qualifications:
  • Excellent communication skills
  • Ability to push/pull/lift 50 lbs. for extended periods of time
  • Ability to read and write English; bilingual skills a plus
  • Ability to work efficiently under time constraints
  • Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
  • Must be 18 years or older
  • High School diploma or GED equivalent
  • Must pass background check, pre-employment drug test and obtain security clearance Must have authorization to work in the U.S.
  • Must have valid Driver's license
  • Must be willing to work outside in all types of weather and elevated noise levels within the airport environment

Competency/Behavioral Requirements:
  • Be pleasant with others on the job and display a good-natured, cooperative attitude
  • Be reliable, responsible, and dependable, and fulfill obligations
  • Strong attention to detail
  • Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
  • Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace
  • Willingness to take on responsibilities and challenges
  • Be sensitive to others' needs and feelings and be understanding and helpful on the job

Physical Demands :
Must be able to carry 50 pound suitcase from the floor to 18 inches and carry 50 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
Work Environment:
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

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