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Ticket Counter Agent Jobs in Florida (NOW HIRING)

ABM

TSA Ticket Checker

Orlando, FL · On-site

$15.25 - $18.75/hr

The Carry-On Compliance Agent is responsible for enforcing the airline's 1+1 carry-on baggage ... Direct non-compliant passengers to the JetBlue ticket counter for baggage resolution. * Monitor and ...

Menzies Aviation

Baggage Service Agent

West Palm Beach, FL

$15 - $18.50/hr

Must be able to stand for long periods of time at the ticket counter and Arrivals areas * Must pass FBI background check and obtain US Customs seal * Must be available and flexible to work variable ...

Menzies Aviation

Baggage Service Agent

West Palm Beach, FL · On-site

$15 - $18.50/hr

Must be able to stand for long periods of time at the ticket counter and Arrivals areas * Must pass FBI background check and obtain US Customs seal * Must be available and flexible to work variable ...

Menzies Aviation

Baggage Service Agent

West Palm Beach, FL · On-site

$15 - $18.50/hr

Must be able to stand for long periods of time at the ticket counter and Arrivals areas * Must pass FBI background check and obtain US Customs seal * Must be available and flexible to work variable ...

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All JobsTicket Counter Agent JobsTicket Counter Agent Jobs in Florida

Ticket Counter Agent information

See Florida salary details

$6

$12

$19

How much do ticket counter agent jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for ticket counter agent in Florida is $12.67, according to ZipRecruiter salary data. Most workers in this role earn between $10.34 and $14.17 per hour, depending on experience, location, and employer.

What is a ticket counter agent?

Ticket counter agents are customer service professionals who work at airports, train stations, or bus terminals to assist passengers with ticket purchases, check-ins, reservations, and travel-related inquiries. They verify identification, process payments, handle baggage tags, and provide boarding passes. Ticket counter agents play a crucial role in ensuring a smooth travel experience by addressing customer needs and resolving any issues related to travel documentation or schedules.

What are the key skills and qualifications needed to thrive as a ticket counter agent, and why are they important?

To thrive as a Ticket Counter Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with airline reservation systems, ticketing software, and basic computer applications is typically required. Excellent communication, problem-solving abilities, and patience help agents handle diverse customer needs and resolve issues efficiently. These skills ensure smooth check-in processes, positive passenger experiences, and effective operations in a fast-paced environment.

What are some common challenges faced by ticket counter agents and how can they be managed?

Ticket Counter Agents often encounter high volumes of customers, especially during peak travel times, which can lead to long lines and increased pressure to provide quick, accurate service. Managing difficult situations such as flight delays, cancellations, or upset passengers is also a frequent challenge. Success in this role comes from maintaining a calm, courteous demeanor, strong problem-solving skills, and effective communication with both customers and team members. Ongoing training and support from supervisors help agents stay updated on policies and best practices, making it easier to handle challenging scenarios efficiently.

What is the difference between Ticket Counter Agent vs Customer Service Representative?

AspectTicket Counter AgentCustomer Service Representative
Required CredentialsHigh school diploma; training on ticketing systemsHigh school diploma; training on communication skills
Work EnvironmentAirports, train stations, bus terminalsCall centers, retail stores, corporate offices
Employer & IndustryTransportation, travel, hospitalityVarious industries including retail, telecom, finance
Common Search & ComparisonTicketing, travel assistance, check-inCustomer support, client service, help desk

While both roles involve assisting customers, Ticket Counter Agents primarily handle ticket sales and travel documentation at transportation hubs, whereas Customer Service Representatives provide broader support across various industries. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are popular job titles related to Ticket Counter Agent jobs in Florida?

For Ticket Counter Agent jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Ticket Counter Agent jobs in Florida look for?

The top searched job categories for Ticket Counter Agent jobs in Florida are:

Ticket Counter Agent jobs near you
Infographic showing various Ticket Counter Agent job openings in Florida as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $26,362 per year, or $12.7 per hour.

Frontier Passenger Service Agent

Miami, FL

Menzies Aviation
Aviation • 10K+ employees

6.0

Company rating: 6.0 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

44th of 67 rated aviation services

People enjoy working here

Recommended by students

Respectful managers

Learn more about Menzies Aviationexternal

$21.91/hr

Part-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

Great News! Want to work for one of the leading fueling companies in the world? Join Menzies Aviation and be part of our family!

As a member of the Menzies Aviation Passenger Service Team you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

  • Watch Our Passenger Service Agent Video Here: https://www.youtube.com/watch?v=BZpbmlbdAtk

Key Responsibilities

  • Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport
  • Interpret identification labels along with baggage and cargo routing tags
  • Host self-service kiosks
  • Ensure that all work areas are organized
  • Keep a positive attitude while offering assistance
  • Ensure the safe and secure operations
  • Some bending, stretching, pushing & pulling
  • Perform other duties as assigned

Qualifications

  • Must be at least 18 years of age
  • Must pass a pre-employment drug screen
  • Ability to proficiently read, write and speak English
  • Must be comfortable lifting/moving up to 70lbs of cargo and baggage
  • Must be able to stand for long periods of time at the ticket counter and gate check-in areas
  • Must pass FBI background check and obtain US Customs seal
  • Must be available and flexible to work variable shifts including weekends and holidays
  • Prior Customer Service Experience Strongly Preferred
  • Intermediate Computer Skills Required

Knowledge, Skills, and Abilities

  • Ability to learn quickly
  • Ability to understand and carry out oral and written instructions and request clarification when needed
  • Strong interpersonal skills
  • Ability to work as part of a team
  • Ability to build relationships

Benefits

  • Advancement Opportunities
  • Medical, Dental, Vision
  • 401K, STD, LTD, and more 
  • Flight Benefits 
  • Paid Training
  • Paid Parking
  • Uniform Provided

 Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.

 This individual must maintain a positive attitude when representing our company and communicating with customers within the airport.

 Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls; reach with arms, climb or balance; and talk or hear.

 Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.

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