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Delta Ticket Counter Agent Jobs (NOW HIRING)

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Prospect Podium Lead - DTW-Delta

Detroit, MI · On-site

General information Job Title Prospect Podium Lead - DTW-Delta Date Friday, August 28, 2026 Entity ... Ticket Counter portion of the Passenger Service operation at Detroit Metropolitan Airport (DTW)

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Delta Ticket Counter Agent information

What does a Delta Ticket Counter Agent do?

A Delta Ticket Counter Agent assists passengers with the check-in process, issues boarding passes, checks luggage, answers questions about flight schedules, and resolves ticketing issues. They provide customer service at the airport ticket counter and help ensure that passengers comply with airline policies and travel regulations. Additionally, they may handle special requests, process payments, and coordinate with other airport staff to ensure smooth operations.

What are the key skills and qualifications needed to thrive as a Delta Ticket Counter Agent?

To thrive as a Delta Ticket Counter Agent, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline booking systems, ticketing software, and identification verification tools is crucial. Strong communication, problem-solving abilities, and patience help agents effectively assist passengers and handle stressful situations. These skills ensure efficient check-in processes, positive passenger experiences, and compliance with airline and security regulations.

What are some common challenges Delta Ticket Counter Agents face during peak travel times, and how can they effectively manage them?

During peak travel periods, Delta Ticket Counter Agents often encounter long lines, increased passenger inquiries, and tight schedules. Effectively managing these challenges requires strong multitasking abilities, excellent communication skills, and a calm, customer-focused approach. Agents rely on teamwork and clear coordination with other airport staff to ensure smooth operations and minimize wait times. Staying organized and maintaining a positive attitude help agents handle stressful situations while providing top-notch service to travelers.

What is the difference between Delta Ticket Counter Agent vs Delta Customer Service Agent?

AspectDelta Ticket Counter AgentDelta Customer Service Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentAirport ticket counters, face-to-face with travelersAirport or call center, assisting travelers
Employer & IndustryDelta Airlines, airline industryDelta Airlines, airline industry
Primary ResponsibilitiesTicketing, check-in, boarding assistance at the airportCustomer inquiries, reservations, and support

Delta Ticket Counter Agents primarily work at airport ticket counters assisting with check-in and boarding, while Delta Customer Service Agents may work at the airport or call centers handling customer inquiries and reservations. Both roles require similar credentials and serve airline passengers, but their work environments and specific duties differ.

What are popular job titles related to Delta Ticket Counter Agent jobs?

For Delta Ticket Counter Agent jobs, the most frequently searched job titles are:

Vendor Behind Counter (VBC) Agent

Cleveland, OH

Huntleigh USA
Aviation • 1 - 5K employees
Learn more about Huntleigh USAexternal

$15/hr

Full-time

Posted 13 days ago

Job description

NOW HIRING!
Vendor Behind Counter (VBC) Agent
Huntleigh USA Corporation
Location: Cleveland Hopkins International Airport - Cleveland, Ohio
Pay Rate: $15.00 per Hour

Huntleigh USA is currently seeking dependable and professional individuals to join our team at Cleveland Hopkins International Airport as Vendor Behind Counter (VBC) Agents. This is an excellent opportunity to work in a fast-paced airport environment supporting United Airlines operations and providing outstanding customer service.

Available Shifts

  • 4:00 a.m. - 12:00 p.m.
  • 11:00 a.m. - 7:00 p.m.
    • Split Shift:
      • 11:00 a.m. - 3:00 p.m. - Vendor Behind Counter (VBC)
      • 3:00 p.m. - 7:00 p.m. - Wheelchair Agent

Position Overview

The Vendor Behind Counter (VBC) Agent supports the United Airlines ticket counter by tagging passenger bags, placing luggage onto the conveyor belt, and asking required safety and security questions to ensure compliance with airline and Transportation Security Administration (TSA) standards.

This role requires strong attention to detail, professionalism, and the ability to work efficiently in a high-volume airport environment.

Key Duties & Responsibilities

  • Tag and process passenger luggage accurately
  • Lift and place bags onto the conveyor belt at the United Airlines ticket counter
  • Ask required safety and security questions to maintain in-flight safety standards
  • Provide clear and professional communication with passengers and airline staff
  • Maintain a clean and professional appearance at all times
  • For split-shift employees, transition to wheelchair agent duties from 3:00 p.m. to 7:00 p.m. as scheduled

Required Qualifications

  • Ability to lift 50 pounds or more repeatedly
  • Strong communication skills and professional demeanor
  • Reliable, punctual, and able to work scheduled shifts consistently
  • Good hygiene and professional appearance are mandatory
  • Dependable and committed to job responsibilities
  • Ability to work in a fast-paced, customer-facing environment

Ideal Candidate

We are looking for someone who:

  • Arrives on time and ready to work
  • Communicates clearly and professionally
  • Follows procedures and safety protocols
  • Takes pride in representing Huntleigh USA
  • Is dependable, detail-oriented, and comfortable with physical work

Why Join Huntleigh USA?

Huntleigh USA is a leading provider of aviation support services across airports throughout the United States. We value professionalism, reliability, and dedication to excellent customer service.

Apply Today!

If you are dependable, hardworking, and ready to begin a rewarding career in airport operations, apply now to join Huntleigh USA at Cleveland Hopkins International Airport.

Huntleigh USA is an Equal Opportunity Employer.

Apply