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Delta Ticket Counter Agent Jobs (NOW HIRING)

Menzies Aviation

Lead Passenger Service Agent

Wichita, KS · On-site

$16.50/hr

... ticket counter and gates, verifying passenger documentation, assigning seats, providing gate ... Watch Our Passenger Service Agent Video Here: What you will be doing * Computerized check-in of ...

New

Menzies Aviation

Lead Passenger Service Agent

Wichita, KS · On-site

$16.50/hr

... ticket counter and gates, verifying passenger documentation, assigning seats, providing gate ... Watch Our Passenger Service Agent Video Here: What you will be doing * Computerized check-in of ...

New

Cape Air

Customer Service Agent

East Boston, MA · On-site

$16.75 - $22.50/hr

Customer Service Agent This position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required. Primary Responsibilities

Xanterra

Ticket Agent Seating -Seasonal

Williams, AZ · On-site

$14.25 - $17.75/hr

Ticketing Agent is responsible for ensuring all daily functions are completed at the Ticket Counter. Duties include but not limited to: ensuring accurate batching of train tickets, confirming ...

Xanterra

Ticket Agent - Part Time Seasonal

Williams, AZ · On-site

$17.85/hr

Ticketing Agent is responsible for ensuring all daily functions are completed at the Ticket Counter. Duties include but not limited to: ensuring accurate batching of train tickets, confirming ...

New

Menzies Aviation

Passenger Service Agent

North Charleston, SC · On-site

$14.25 - $18.25/hr

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate ...

Xanterra

Ticket Agent - Full Time Seasonal

Williams, AZ · On-site

$17.85/hr

Ticketing Agent is responsible for ensuring all daily functions are completed at the Ticket Counter. Duties include but not limited to: ensuring accurate batching of train tickets, confirming ...

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Delta Ticket Counter Agent information

What does a Delta Ticket Counter Agent do?

A Delta Ticket Counter Agent assists passengers with the check-in process, issues boarding passes, checks luggage, answers questions about flight schedules, and resolves ticketing issues. They provide customer service at the airport ticket counter and help ensure that passengers comply with airline policies and travel regulations. Additionally, they may handle special requests, process payments, and coordinate with other airport staff to ensure smooth operations.

What are the key skills and qualifications needed to thrive as a Delta Ticket Counter Agent?

To thrive as a Delta Ticket Counter Agent, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline booking systems, ticketing software, and identification verification tools is crucial. Strong communication, problem-solving abilities, and patience help agents effectively assist passengers and handle stressful situations. These skills ensure efficient check-in processes, positive passenger experiences, and compliance with airline and security regulations.

What are some common challenges Delta Ticket Counter Agents face during peak travel times, and how can they effectively manage them?

During peak travel periods, Delta Ticket Counter Agents often encounter long lines, increased passenger inquiries, and tight schedules. Effectively managing these challenges requires strong multitasking abilities, excellent communication skills, and a calm, customer-focused approach. Agents rely on teamwork and clear coordination with other airport staff to ensure smooth operations and minimize wait times. Staying organized and maintaining a positive attitude help agents handle stressful situations while providing top-notch service to travelers.

What is the difference between Delta Ticket Counter Agent vs Delta Customer Service Agent?

AspectDelta Ticket Counter AgentDelta Customer Service Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentAirport ticket counters, face-to-face with travelersAirport or call center, assisting travelers
Employer & IndustryDelta Airlines, airline industryDelta Airlines, airline industry
Primary ResponsibilitiesTicketing, check-in, boarding assistance at the airportCustomer inquiries, reservations, and support

Delta Ticket Counter Agents primarily work at airport ticket counters assisting with check-in and boarding, while Delta Customer Service Agents may work at the airport or call centers handling customer inquiries and reservations. Both roles require similar credentials and serve airline passengers, but their work environments and specific duties differ.

What are popular job titles related to Delta Ticket Counter Agent jobs?

For Delta Ticket Counter Agent jobs, the most frequently searched job titles are:

Lead Passenger Service Agent

Wichita, KS • On-site

Menzies Aviation
Aviation • 10K+ employees
Learn more about Menzies Aviationexternal

$16.50/hr

Full-time

Posted 3 days ago

New

Menzies Aviation rating

6.1

Company rating: 6.1 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

Job description

Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
As a member of the Menzies Aviation Passenger Service Lead Team you will be responsible for coordinating passenger service related activities such as checking in passengers for flights at the ticket counter and gates, verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct visible.
Role Purpose
As a member of the Menzies Aviation Passenger Service Lead Team, you will be responsible for coordinating passenger service-related activities such as checking in passengers for flights at the ticket counter and gates, verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct visible.
  • Watch Our Passenger Service Agent Video Here: https://www.youtube.com/watch?v=RfkLla4Da7E

What you will be doing
  • Computerized check-in of passengers for international and domestic travel
  • Designate seat assignments
  • Verify documentation for international and domestic flights
  • Ensure correct boarding passes are provided to each passenger for the assigned flight
  • Verify ticket and seat reservations
  • Match manifest to on-board count
  • Assist with various governmental agency requirements
  • Announce arrivals and departures as necessary
  • Assists with baggage tagging and bagging claim reports
  • Interpret identification labels along with baggage and cargo routing tags
  • Maintain current knowledge of all flight times during shift
  • Provide information to customers
  • Maintain liaison with Airlines and Customer Representatives and Ground Handlers
  • Required to attend the mandatory training imposed by the Company and Airlines as per job role
  • Required to attend Ground Security Coordinator training.

Would you like to see more detail on the accountabilities of the role? Please see the following job description for further information.
Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Please see the attached job description for further details on safety, security, wellbeing & compliance.
What we are looking for:
  • Must be at least 18 years of age
  • Must pass pre-employment background, physical test and a drug screen
  • Ability to proficiently read, write and speak English
  • Excellent communication skills
  • Able to remain calm under pressure
  • Must be able to stand for long periods of time at the ticket counter and gate check-in areas
  • Must be comfortable lifting 70lbs
  • Must pass FBI background check
  • Must be available and flexible to work variable shifts including weekends and holidays
  • Prior Customer Service experience strongly preferred
  • Advanced Computer Skills Required
  • Must have a high school diploma, GED or six months' work experience as Passenger Service Agent
  • Hours are 0430 0930 with FR/SA off

Knowledge, Skills and Abilities
  • Ability to learn quickly
  • Ability to understand and carry out oral and written instructions and request clarification when needed
  • Strong interpersonal skills
  • Ability to work as part of a team
  • Ability to build relationships
  • Ability to solve problems independently

Would you like to see more detail on what we are looking for? Please see the following job description for further information.
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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