Ticket Operations Jobs in San Ramon, CA (NOW HIRING)

ABOUT PROMETHEUS

Founded in 1965, Prometheus is the largest privately held owner of apartments in the San Francisco Bay Area, with a portfolio of over 13,000 apartments in the Silicon Valley, Portland, and Seattle regions. We invest in real estate long-term and the focus on enduring quality drives every element of what we do - from our selection of locations to design decisions, reinvestments into our Neighborhoods and our operating strategy. 

We are proud to be a Certified B Corporation, part of a group of companies that meets the highest standards for using business as a force for good. We have more than 500 Prometheans, and have a home office in San Mateo, with satellite offices in Portland, Oregon, and in the Bay Area. We are a vertically integrated company with four main core competencies in-house: acquisitions/investments, development, value-add renovations, and operations/property management. Prometheus has a long history of award-winning approaches to what we do, receiving over 100 awards for design and excellence including Fortune Magazine's list of 100 Best Small & Medium Companies, the 100 Best Workplaces for Women and Best Places to Work in the Bay Area.

OUR PURPOSE

We are focused on Good Living for the Greater Good. This means providing a true sense of home and belonging for our Neighbors, Clients and Prometheans and giving our time and resources to bring positive change locally and beyond. It also means supporting you in your career goals with the very best working experience, and that starts with us having fun in the work we do together.

YOUR ROLE AND IMPACT 

We are looking for a highly organized, detail-driven Marketing Operations Coordinator to help keep our marketing engine running smoothly across our portfolio. This role is ideal for someone who thrives in systems, enjoys coordinating moving parts, and takes pride in making sure projects, platforms, and communications stay accurate and on schedule. You'll support marketing operations, digital asset management, content workflows, property listings, and cross-functional project coordination while serving as a trusted operational partner to the Marketing team. The right candidate is self-directed, proactive, brand-aware, and comfortable balancing deadlines, stakeholders, and shifting priorities in a fast-paced environment.

• Administrative & Workflow - Coordinate day-to-day marketing workflows, including FreshService ticket monitoring, project tracking, reporting summaries, invoice processing, vendor setup, and internal communications.
• Platform & Systems Management - Maintain marketing platforms and digital assets by managing Bynder (PAL), Box, PM systems (Planview), property listing audits, Google Business Profile and Apple Maps updates, QR management, and key asset updates.
• Photography & Content Support - Support photography, content, and Neighborhood event workflows by coordinating pre-shoot planning, vendor credentialing, property access, photo rollouts, and content distribution across required channels.
• Commercial & Acquisitions Support - Provide tactical support for commercial, acquisition, and portfolio marketing needs, including organizing partner assets, proofing email communications, drafting listing copy, and completing assigned projects with accuracy and timeliness.

 JOB QUALIFICATIONS

• Education & Experience - Bachelor's degree in Marketing, Business Administration, Communications, or a related field; demonstrated experience in marketing operations, project coordination, or administrative roles in a fast-paced environment.
• Core Competencies - Strong organizational skills with a proven ability to manage multiple workstreams, deadlines, and stakeholders simultaneously.
• Technical Competencies - Proficient in Microsoft Office Suite, Mac OS preferred, and web-based platforms; Familiarity with digital asset management and project management platforms (experience with Bynder/PAL, Box, Planview or similar tools a plus); Working knowledge of property listing platforms (Apartments.com, Zillow, Google Business Profile) preferred.
• Your Cultural Traits - Although we're a highly dispersed organization by the nature of our business, our Prometheans are strongly united by our Purpose, Mission and our Cultural Traits. These are the defining characteristics of a Promethean: Team Oriented, Communicator, Entrepreneurial, Passionate, Self-Starter, Creative, Principled, and Brand Ambassador.

COMPENSATION AND BENEFITS

We offer a variety of benefits that take compensation well beyond a paycheck. This includes traditional benefits and benefits you might not expect or know about. The provided salary range is based on a number of factors, including location, job-related skills, experience and qualifications.  The candidate must be able to work in the San Mateo office 3 to 4 days a week.

Compensation

• Pay Range: $30.50 to $39.00 per hour
• Discretionary Annual Bonus Plan

Benefits & Perks

• Medical; Vision; Dental:100% Company-paid plans (including eligible dependents) and affordable buy-up options
• Life Insurance; Accidental Death & Dismemberment Insurance; Long Term Disability
• Behavioral Health Program Accessible 24/7
• Tax-Free Flexible Spending Accounts
• 401(K) Retirement Plan with Employer Matching
• Recognition & Rewards Program (Torch)
• Vacation: 10 days per year with accrual increasing over time
• Anniversary Vacation: 40-hour Vacation Granted at Tenured Milestones
• Sick Leave: 9 days per year
• 12 paid holidays, including your birthday!
• Paid Volunteer Time
• Tenure-based Housing discounts
• Educational Assistance, Tuition Reimbursement
• Referral Bonus

Learn more about these and other perks of being a Promethean by exploring our full Benefits Guide

Prometheus is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other status protected under federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you'd like more information about your EEO rights as an applicant under Federal Employment Laws, please check out these FMLA, EEO, and EPPA pages.