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Ticket Operations Jobs in San Ramon, CA (NOW HIRING)

Chef Robotics

Robotic Operations Engineer

San Francisco, CA

$81K - $110K/yr

About the Role Chef is seeking a Robotic Operations Engineer to be the first point of contact for ... Keep customer portal tidy: maintain accurate ticket states, flag duplicates, and close resolved ...

Chef Robotics

Robotic Operations Engineer

San Francisco, CA · On-site

$90K - $120K/yr

About the Role Chef is seeking a Robotic Operations Engineer to be the first point of contact for ... Keep customer portal tidy: maintain accurate ticket states, flag duplicates, and close resolved ...

Harvey

Support Operations Data Analyst

San Francisco, CA · On-site

$112K - $168K/yr

Role Overview User Operations runs on data - but right now, that data lives in too many places ... Track ticket deflection, AI/chatbot performance, and self-service effectiveness * Measure the ...

Ascend

Product Operations Lead

San Francisco, CA

Deliver first weekly pulse check - covering health check metrics, ticket escalation, project ... Own escalations monitoring and support for 100% of team scope with zero major operational incidents

Merge Labs

Facilities Operations

San Francisco, CA · On-site

$95K - $120K/yr

You are the kind of person who reaches for a tool first, not a ticket. You can troubleshoot, repair ... operational details that can either speed science up or slow it down. * Good judgment around ...

Hercules

Customer Operations Lead

San Francisco, CA · On-site

$130K - $250K/yr

Customer-obsessed: you drive outcomes, not just ticket closure * Calm under pressure: strong ... Billing operations: refunds, disputes/chargebacks, invoices, plan changes, account changes * Non ...

Ascend

Product Operations Lead

San Francisco, CA · On-site

We built the first and only complete financial operations platform purpose-built for insurance ... Deliver first weekly pulse check - covering health check metrics, ticket escalation, project ...

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All JobsTicket Operations JobsTicket Operations Jobs in San Ramon, CA

Ticket Operations information

See San Ramon, CA salary details

$11

$26

$55

How much do ticket operations jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for ticket operations in San Ramon, CA is $26.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $30.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ticket Operations position, and why are they important?

To thrive in Ticket Operations, you need strong organizational skills, attention to detail, and experience in event ticketing or a related administrative field. Familiarity with ticketing software platforms like Ticketmaster, Salesforce, Tessitura, or other box office systems is often required, along with proficiency in Microsoft Office. Excellent communication, customer service orientation, and the ability to problem-solve under pressure are valuable soft skills. These skills ensure efficient ticket management, a positive guest experience, and smooth coordination between operational and sales teams during events.

What are the typical daily responsibilities of someone working in Ticket Operations?

In Ticket Operations, your day-to-day duties typically include processing ticket orders, managing seating assignments, handling ticket sales inquiries, and resolving customer issues or discrepancies. You will often coordinate with other departments like marketing, box office staff, and event management to ensure accurate ticket inventory and seamless event access for guests. Maintaining accurate records and preparing reports related to sales and attendance are also common tasks. The role requires multitasking and strong attention to detail to ensure a successful event experience for both attendees and organizers.

What is a Ticket Operations job?

A Ticket Operations job involves managing the sale, distribution, and organization of tickets for events, venues, or organizations. Responsibilities typically include overseeing ticketing systems, handling customer inquiries, ensuring smooth event admissions, and reconciling sales reports. Professionals in this role work closely with sales, marketing, and customer service teams to maximize attendance and revenue while providing a seamless ticketing experience. Strong attention to detail, problem-solving skills, and knowledge of ticketing software are essential for success in this role.

What job categories do people searching Ticket Operations jobs in San Ramon, CA look for? The top searched job categories for Ticket Operations jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Ticket Operations jobs? Cities near San Ramon, CA with the most Ticket Operations job openings:
Ticket Operations jobs near you
Infographic showing various Ticket Operations job openings in San Ramon, CA as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $56,143 per year, or $27 per hour.
Robotic Operations Engineer

Robotic Operations Engineer

Chef Robotics

San Francisco, CA

$81K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Chef Robotics is bringing AI into the physical world, starting with one of the world's largest industries: food manufacturing.

Food production faces one of the most severe labor shortages in the US, with more than 1 million open jobs today and demand continuing to grow. Our robots help manufacturers automate repetitive food-preparation and assembly tasks so they can increase throughput, improve consistency, and keep production onshore.

Today, Chef robots operate in production facilities across North America and Europe, serving customers including Amy's Kitchen, gategroup, and CookUnity. Our robots have made over 100 million servings in production, creating the world's largest proprietary dataset for AI-powered manipulation of deformable food. Every meal our robots produce makes the system smarter.

Backed by leading investors including Avataar Ventures, Construct Capital, Bloomberg Beta, Promus Ventures, and Kleiner Perkins, we're scaling rapidly with a robotics-as-a-service (RaaS) model and long-term customer partnerships. Our team includes engineers and leaders from Google, Cruise, Tesla, Amazon Robotics, Dexterity, Bear Robotics, Saildrone, and Zoox, united by a mission to build intelligent machines that solve meaningful problems in the real world.

If you're excited about solving hard problems, creating real customer impact, and shipping systems that operate in production every day, not just in the lab, you'll feel at home at Chef.


About the Role
 
Chef is seeking a Robotic Operations Engineer to be the first point of contact for incoming issues at a customer site. You'll work from our SF office, monitoring and responding to support requests that come in through Slack, Microsoft Teams, our web portal, email, and phone; triaging, troubleshooting remotely, documenting, and escalating issues across our deployed fleet.In this role, you'll work in the office communicating with customers' operations teams to understand issues on site, triage incoming tickets with relevant data, investigate to determine a fix based on playbooks and deploy fixes or mitigations. When help is needed you will lead escalations to Systems Support Engineers and Applications Engineers. Further, you will work with the Customer Support Manager to improve existing performance and to develop and test new tasks for the robot leading to expansion at existing customers
This is an opportunity to use your deep technical expertise and passion for robotics while having a direct impact on Continuous Improvement and Chef's revenue stream. In this role, you'll be responsible for managing one of the  core drivers of the company's success, our relationships with our customers. If you're excited about working in a customer-facing role on hard technical problems and you thrive in the fast-paced, dynamic environment of an early-stage startup, we'd love to hear from you. Please note that this is a customer facing role and works during off-hours.
 
Shift is from Fri-Mon from 6 am - 4 pm PST
In this role, you will:
  • Investigate customer issues, triage incoming tickets with relevant data, investigate to determine a fix and deploy fixes or mitigations
  • Perform remote diagnostics: guide on-site operators or field technicians through troubleshooting steps via company portal and internal tools.
  • Track and log hardware requests, part numbers, and part quantities using the hardware request workflow
  • Are familiar with APIs and technical RaaS products and can deeply understand technical docs with ease
  • Have demonstrated an ability to thrive in fast-paced, reactive situations while meeting core support metrics targets (e.g. CSAT, SLA, etc.)
  • Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user's question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution
  • Write and maintain internal external documentation: runbooks, troubleshooting guides, and FAQ articles based on real ticket patterns
  • Collaborate with Chef's Systems Support and Application teams to prioritize to resolve production blocking issues
  • Work with 3P Technicians to coordinate break/fix at a Customer Site
  • Keep customer portal tidy: maintain accurate ticket states, flag duplicates, and close resolved issues
  • Work with Chef's Customer Support Manager to improve existing performance
What You Bring:
  • BS in Computer Science, Robotics, Electrical Engineering, Mechanical Engineering, or a related field
  • Minimum 1 years experience in a customer-facing role in applications engineering, deployment, solutions engineering, or similar roles
  • Prior experience in API integrations for Support tooling development
  • Comfort with command line interfaces and basic scripting (Bash, Python, JavaScript)
  • Demonstrated track record of shipping products quickly and efficiently
  • Able to work independently and with minimal supervision
  • Ability to travel at least 20% of your time is required
  • Must be available to work a flexible schedule to support customers, including on-call hours
  • Familiar with Linux/Unix and/or Robot Operating System (ROS); Python or Linux experience is a plus
  • Strong communications and project management skills to recognize, communicate, and properly document product issues, complaints and improvements
Preferred:
  • Bilingual English/Spanish - A large number of our customer on-site teams operate in Spanish
$90,000 - $120,000 a year
Chef is an early-stage startup where equity is a major part of the compensation package. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training.
 
In addition to salary and early-stage equity, we offer a comprehensive benefits package that includes medical, dental, and vision insurance, commuter benefits, flexible paid time off (PTO), catered lunch, and 401(k) matching.
 

Chef Robotics is solving one of the hardest problems in AI: bringing intelligence into the physical world.

Our robots are already operating in production facilities every day, generating the real-world data that powers the next generation of embodied AI. If you want to build technology that leaves the lab, ships to customers, and transforms an industry, Chef is the place to do it.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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