Ticket Operations Manager Jobs in Philadelphia, PA

Comcast Spectacor is a leading sports and entertainment company with a diverse portfolio including the National Hockey League's Philadelphia Flyers, the award-winning Xfinity Mobile Arena, and the worldclass esports franchise, T1 Entertainment & Sports. Headquartered in Philadelphia, Comcast Spectacor has more than 50 years of experience, with a proven track record of cultivating championship teams, managing worldclass venues, and promoting vibrant communities. Comcast Spectacor is part of Comcast Corporation, a global media and technology company that operates Comcast Cable, NBCUniversal, and Sky.

Job Summary

Responsible for supporting the day-to-day execution of sales enablement initiatives and ticket operations processes for the Ticket Sales & Service department. Serves as a liaison between Ticket Sales, Ticket Operations, and other internal departments to ensure the efficient execution of ticketing processes, sales technology, and operational workflows. Coordinates departmental projects, assists with sales technology administration, supports back-end ticket operations, and helps optimize internal processes that drive revenue and customer experience. Performs routine work with guidance from department leadership while developing expertise in ticketing systems, sales enablement tools, and operational best practices.

Job Description

Core Responsibilities

• Supports the execution of sales enablement initiatives that improve the efficiency and effectiveness of the Ticket Sales & Service department.
• Serves as a primary liaison between Ticket Sales & Service and Ticket Operations to support ticketing initiatives, on-sales, and operational workflows.
• Assists with the administration and day-to-day support of sales technology platforms including Salesforce and other departmental systems.
• Coordinates sales technology resources, documentation, training materials, and internal best practices for department users.
• Assists with testing, troubleshooting, and implementation of new sales technology tools, enhancements, and system updates.
• Performs sales order quality control and internal audits to ensure data accuracy, process compliance, and a positive customer experience.
• Supports ticket operations through execution of back-end ticketing processes including account maintenance, quality assurance, and other operational projects.
• Coordinates with Ticket Operations on event on-sales and other ticketing initiatives impacting the sales organization.
• Assists with maintaining departmental process documentation and identifying opportunities to improve operational efficiency.
• Assists with departmental budget tracking, purchase requests, invoices, and expense reconciliation as needed.
• Supports departmental reporting requests, data validation, and administrative projects as assigned.
• Assists with game-day sales operations and department initiatives, including working nights, weekends, and special events as business needs require.
• Handles special projects related to the department as assigned.
• Must be able to work flexible hours including nights, weekends, holidays, variable schedules, and overtime as necessary.
• Other duties and responsibilities as assigned.

Qualifications/Expectations:

• Bachelor's degree in Business, Sports Management, or related field preferred.
• Previous experience in ticketing, sales operations, customer service, or project coordination preferred.
• Experience in professional sports or live entertainment is preferred but not required.
• Experience working with CRM and ticketing platforms such as Salesforce and Archtics preferred.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Outlook.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities while meeting deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Demonstrated problem-solving ability with a continuous improvement mindset.
• Ability to build collaborative relationships across multiple departments.
• Self-motivated with the ability to work independently while contributing to a team environment.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Customer Relationship Management (CRM), Internal Processes, Microsoft Excel

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

0-2 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.