Ticket Operations Manager Jobs in Milwaukee, WI (NOW HIRING)

At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play!

Commission Detail

Exempt: Commission potential from $0.50 to $10.00 for each Membership you sell, and from $0.15 to $3.00 for each Fun Pass you sell! Paid out bi-weekly (unless state law requires otherwise).

Non-Exempt: Commission potential from $2.00 to $8.00 for each Membership you sell, and from $0.60 to $2.40 for each Fun Pass you sell! Paid out bi-weekly (unless state law requires otherwise).

Job Description

If it's broke can you fix it? If it blinks, buzzes or beeps do you know how to keep it blinking, buzzing and beeping? Do you have a knack for all things mechanical, electrical and technological?? If so, you would be an awesome Game Room Technician! This position is known internally as Technical Manager.

Technology is at the heart of the Chuck E. Cheese (CEC) experience and we need your electro-mechanical, equipment maintenance and troubleshooting experience. We need top talent who can think on their feet and adapt on the fly. Military veterans, we're looking for you!

Chuck E. Cheese offers great work-life balance with no early mornings or late, late nights. There are multiple opportunities for advancement, competitive benefits, 401(k), paid vacation and paid professional training to take your tech and management skills to the next level. Oh, and work today, get paid tomorrow!

Chuck E. Cheese now offers access to earned wages with our NEW "Work Today, Get Paid Tomorrow" program. Don't wait between paychecks anymore!

What You'll Do:

• Oversee and be responsible for the latest in working on the latest video and skill games, kitchen equipment, register systems and coin and ticket mechanisms
• Oversee and be responsible for the latest arcade games, register and IT systems and ticket dispensers
• Manage the electrical and mechanical aspects of the game room; perform daily preventative maintenance and repairs
• Troubleshoot, repair and/or replace defective electronic components, boards and computers
• Operate stage show equipment and manage repairs and preventative maintenance, including compressor operation, lighting and sound, pneumatics, mac valves, cylinders, boards and stage show cosmetics
• Maintain an inventory of electronic equipment, mechanical parts and tools
• Maintain a budget
• Maintain a safety-focused attitude at all times

Skills We're Looking For:

• Ability to read schematics and troubleshoot down to the component board level
• Planning, organization and multi-tasking skills
• Attention to detail
• Time management and a sense of urgency
• Military experience, a technical degree, or previous electrical or mechanical training, preferred

Minimum Qualifications:

• Must be at least 18 years of age
• Must be able to work up to 45 hours per week
• Must have a high school diploma or GED; or equivalent combination of relevant education and experience

Essential Job Functions and Work Environment:

• Must be able to lift or carry objects weighing 0-50 pounds during scheduled shift.
• Must be able to stand, bend, kneel, reach, push/pull, walk and squat during scheduled shift.
• In addition to the essential job responsibilities stated above, the ability to handle job stress and interact effectively with others, including guests and Team members, are essential functions of the job.
• The work environment includes flashing and flickering lights, moving mechanical parts, and loud noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits & Perks:
CEC offers a competitive benefits package designed to support employees nationwide.

All employees enjoy access to telemedicine, early wage access, a 401(k) retirement plan, employee meal discounts, an Employee Assistance Program (EAP), tuition savings, scholarships, and financial relief resources.

Part-time employees may enroll in fixed indemnity medical coverage, dental and vision options, and voluntary life and short-term disability benefits.

Full-time employees (averaging 29.5+ hours/week) are eligible for comprehensive medical, dental, and vision coverage, paid sick/vacation time, paid holidays (where applicable), FSA/HSA options, life and disability insurance, voluntary benefits, legal coverage, and additional education and student loan support.

State & Local Compliance:
CEC provides paid sick leave and other benefits as required by applicable state and local laws.

At Chuck E Cheese, we care about the safety and health of our guests and employees. We have rigorous health and sanitation standards, and our operational procedures are designed to meet or exceed local requirements and most importantly to protect the health of our teams and guests

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#Diversity #Inclusion #Culture

The Company:

CEC Entertainment, LLC ("CEC"), headquartered in Irving, Texas, is a nationally recognized leader in family dining and entertainment, proudly operating the iconic Chuck E. Cheese, Peter Piper Pizza and Chuck's Arcade brands.

Chuck E. Cheese celebrates over half a million birthdays annually, dedicated to creating joyful, lasting memories through fun, food, and play. As the placeWhere a Kid Can Be a Kid, the brand is committed to safetythrough programs like Kid Check and community support, having donated more than $24 million to schools and nonprofits. In 2025, Chuck E. Cheese received the "Best in STEM" award and was named one of America's Greatest Workplaces, highlighting its industry leadership both in innovation and employee well-being.

Peter Piper Pizza offers a neighborhood pizzeria experience with quality food, engaging entertainment, and lifelong memories because fun isn't added on---"The Fun is Baked In"! Through amusement and connection, families and communities are brought together every day. Both Chuck E. Cheese and Peter Piper Pizza champion play through different attractions to support physical wellness and strengthen motor skills in kids.

CEC Entertainment and its franchisees operate nearly 600 Chuck E. Cheese locations and over 120 Peter Piper Pizza venues across45statesand 18countries. The company proudly fosters a culture of diversity and celebrates fun and play to unite every family. Learn more at chuckecheese.com and peterpiperpizza.com.

Benefits:

CEC Entertainment offers a wide variety of benefits including medical, dental, vision, life, disability, and 401(k) retirement savings plan to eligible U.S. employees as part of their overall employment package. We also offer job training and career growth opportunities. Chuck E. Cheese is a "Work Today, Get Paid Tomorrow" employer.

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At CEC Entertainment, we believe that our workforce should reflect the diverse backgrounds, experiences, and perspectives of many guests we serve. As an Equal Opportunity Employer, we do not discriminate against applicants due to race, ancestry, color, genetics, gender identity, gender expression, sexual orientation, national origin, religion, age, physical or mental disability, pregnancy, veteran status, or on the basis of any other federal, state or local protected class.