Ticket Operations Assistant Jobs in Bothell, WA (NOW HIRING)

SUPPLY CHAIN ENGINEER (STARLINK AVIATION)

SpaceX demands a new type of supply chain. We require our suppliers to provide premium quality with rapidly evolving designs at increasingly ambitious volumes. We are actively looking for candidates who possess comprehensive knowledge of manufacturing and quality tools and have unrelenting motivation to enable suppliers for success. The Supply Chain Reliability team is chartered with global quality surveillance of the supply base, reducing supply chain risk through external evaluations and internal risk reviews, leading failure investigations, and proactively driving source qualification activities. This position supports the team by managing tactical supplier quality activities with operational rigor, providing high service levels to all stakeholders, and helping to focus engineering resources on high-priority and proactive actions by eliminating the impact of vendor-caused defects on SpaceX engineering and production through rapid defect containment, resolution, and corrective/ preventive action.

RESPONSIBILITIES:

• Improve quality, cost, delivery, and capacity metrics for hardware used in Starlink Aeroterminal products
• Collaborate with design, materials, and manufacturing engineers to gain an in-depth knowledge of piece part, assembly, metrology, and/or sub-system design intent, and assure high quality parts and services that meet all requirements
• Review and assess supplier manufacturing processes and quality systems, including new supplier onboarding and audit evaluation
• Lead resolution of supplier quality issues through root cause analysis while functioning as liaison between purchasing, engineering, production, and suppliers
• Analyze supplier quality and delivery metrics to identify trends and pinpoint systemic performance gaps and root causes to drive supplier improvement plans
• Partner with vendors to institute new processes or actions to reduce issues and supply chain risk, while improving existing quality management processes
• Demonstrate a strong sense of ownership, proactivity, technical excellence, creativity, self-direction, and courage
• Collaborate with teams, lead projects, and continuously drive improvement in the supply base
• Improve the issue ticket landscape as it pertains to specific products, dissect it to identify actions to improve vendor performance, and own non-conformances found at vendors (Supplier Deviation Requests), in IQC, and production
• Manage containment, receiving, and precision inspection non-conformances, find paths to resolution, and enhance processes to reduce the total issue ticket landscape
• Create improvements within SpaceX's supply base to facilitate a more stable supply chain
• Provide technical support onsite at suppliers as appropriate to ensure part reliability and provide feedback on manufacturing methods and technologies during supplier product lifecycle
• Partner with Supply Chain Reliability Engineers to eliminate recurring non-conformances and ensure part reliability, including supplier improvement plans
• Execute supply chain non-conformance management processes, including SDR, MRB, return to vendor (RTV), supplier corrective and preventive action (CAPA), and Production Issue Ticket review
• Support containment actions associated with non-conforming product, including identification of scope, removal of impacted parts from Production locations, coordination with Supply Chain Reliability Engineers to mitigate escape risk, and actions to drive root cause analysis
• Cultivate networks across SpaceX and build relationships with cross-functional groups to identify, reduce, and ultimately eliminate impacts from vendor defects
• Assist in developing policies, standards, processes, and documentation as necessary to ensure continued success

BASIC QUALIFICATIONS:

• Bachelor's degree in an engineering or STEM discipline
• 1+ years of professional or internship experience in a quality, manufacturing, process, or supply chain engineering role 

PREFERRED SKILLS AND EXPERIENCE:

• Master's degree in an engineering or STEM discipline
• 4+ years of professional or internship experience in a quality, manufacturing, process, or supply chain engineering role
• Proven track record of taking ownership of projects and influencing engineering customers to drive results
• Knowledge of statistical techniques and methods (design of experiments, Six Sigma, etc.)
• Knowledge of lean, production, and supply chain concepts
• Exceptional analytical, problem-solving, time management, and organizational skills
• Ability to act quickly in a fast-moving and high-stress environment
• Experience with sharing information and influencing others; strong written and verbal communication skills, able to liaise cross-functionally, internally and externally, and make presentations to team members and management
• Strong understanding of manufacturing processes and technical requirements
• Deep technical domain experience in one or more commodity types, such as machined, avionics, or composite parts
• Experience reading engineering drawings, including Geometric Dimension and Tolerance (GD&T)
• Experience with AS9100 or similar quality management system standard
• Knowledge of supplier quality processes (Part or Supplier Approval Processes, First Article Inspection Reports, etc.)
• Direct experience interfacing with suppliers, corrective/preventive action systems, and supplier portals
• Experience in a supplier development capacity
• Proficiency in SQL, reviewing large data sets and statistical and data analytics

ADDITIONAL REQUIREMENTS:

• Must be willing to work extended hours and weekends as needed to meet critical deadlines
• Ability to travel up to 25%
• Valid driver's license
• This position is based in Woodinville, WA and requires being onsite, remote work not considered

COMPENSATION AND BENEFITS:    

Pay range:    
Supply Chain Engineer/Level I: $100,000.00 - $115,000.00/per year    
Supply Chain Engineer/Level II: $110,000.00 - $135,000.00/per year    

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.