ZipRecruiter

Log In

1

Senior Ticket Operations Jobs in Bothell, WA (NOW HIRING)

Tierpoint

Operations Technician I

Seattle, WA · On-site

$19.91 - $29.87/hr

... senior engineers or management when needed. * Proactively manage ticket queue for timely request ... Data Center Operations environment. * Shift Work: * Availability for on-call duties and occasional ...

Tierpoint

Operations Technician I

Seattle, WA

$19.91 - $29.87/hr

... senior engineers or management when needed. * Proactively manage ticket queue for timely request ... Data Center Operations environment. * Shift Work: * Availability for on-call duties and occasional ...

Stackline

Senior IT Systems Administration

Seattle, WA · On-site

$97K - $132K/yr

The Senior IT Systems Administrator is a highly visible, hands-on role responsible for delivering a ... Oversee help desk operations, ticket priorities, service levels, escalations, and continuous ...

Prelim

Business Operations Lead

Seattle, WA · Remote

$170K - $180K/yr

... a senior role at a consulting firm. The title matters less than whether you were the person who ... In the first month, you might be updating a project board, chasing down a dropped support ticket ...

next page

Showing results 1-20

All JobsTicket Operations JobsSenior Ticket Operations JobsSenior Ticket Operations Jobs in Bothell, WA

Senior Ticket Operations information

See Bothell, WA salary details

$43.6K

$110.4K

$178.3K

How much do senior ticket operations jobs pay per year?

As of Aug 5, 2026, the average yearly pay for senior ticket operations in Bothell, WA is $110,361.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,600.00 and $135,800.00 per year, depending on experience, location, and employer.

What do senior ticket operations do?

Senior ticket operations professionals manage the processing, distribution, and tracking of tickets for events, transportation, or customer service. They oversee ticketing systems, ensure accuracy, and coordinate with teams to optimize ticket sales and customer experience, often using specialized software and data analysis skills.

What is the difference between Senior Ticket Operations vs Ticketing Coordinator?

AspectSenior Ticket OperationsTicketing Coordinator
CredentialsExperience in ticketing systems, industry certifications often preferredSimilar experience, often entry to mid-level certifications
Work EnvironmentOversees ticketing processes, manages teams, strategic planningHandles ticket sales, customer service, and event setup
Industry UsageUsed in large venues, sports teams, and event organizationsCommon in event venues, theaters, and sports arenas

Senior Ticket Operations roles focus on managing ticketing strategies, overseeing teams, and ensuring smooth operations at a higher level. Ticketing Coordinators handle day-to-day ticket sales, customer interactions, and event setup. While both roles require ticketing system knowledge, Senior Ticket Operations positions involve more leadership and strategic planning, whereas Ticketing Coordinators focus on operational execution.

What are the most commonly searched types of Ticket Operations jobs in Bothell, WA? The most popular types of Ticket Operations jobs in Bothell, WA are:
What job categories do people searching Senior Ticket Operations jobs in Bothell, WA look for? The top searched job categories for Senior Ticket Operations jobs in Bothell, WA are:
Senior Ticket Operations jobs near you

Senior Manager, Commerce Operations (Amazon)

VML/WPP Enterprise Solutions

Seattle, WA

Other

Posted 14 days ago

Job description

About the Role 

We are seeking a highly tactical, detail-oriented Senior Manager, Commerce (Amazon Operations) to join our retail execution team. This is a "hands-on-keys" position dedicated to the day-to-day operational health of our CPG clients on Amazon. 

You will serve as the operational backbone for our clients' eCommerce and Sales teams. Your primary mission is to ensure their Amazon catalog is flawless, their products stay in stock, and any platform glitches are resolved swiftly. You will live and breathe inside Amazon Vendor Central and Seller Central, executing content changes, wrestling with flat files, and managing support tickets to drive immediate retail success. 

Key Responsibilities 

  1. Ticket Resolution & Troubleshooting
  • Case Management: act as the primary point of contact for submitting, managing, and relentlessly following up on Amazon support tickets via Seller Support, Vendor Support, and Brand Registry. 
  • Error Resolution: troubleshoot and resolve complex catalog errors (e.g., Error 5665, Error 8541, stranded inventory, merged ASIN issues, and brand hijackings). 
  • Compliance: monitor Account Health dashboards and resolve listing suppressions, "Search Suppressed" statuses, and ANDON cords immediately. 
  1. Catalog & Content Management 
  • Flat File Mastery: create, manage, and upload bulk inventory files (flat files/NIS templates) to execute catalog-wide updates, establish parent-child variation families, and map backend attributes. 
  • Content Execution: execute day-to-day content updates. Coordinate the upload and configuration of visual assets, including new product images, videos, and A+ Content updates. 
  • A/B Testing Execution: set up, monitor, and report on A/B tests for product titles, main images, and A+ content to continuously optimize for conversion rate (CVR).  
  1. Availability & Inventory Support
  • In-Stock Management: monitor basic retail metrics (Out-of-Stock rates, Lost Buy Box) and work with client supply chain teams to flag PO (Purchase Order) issues or shipment discrepancies. 
  • Dispute Management: assist in identifying and disputing operational chargebacks and shortage claims to protect client profitability. 
  1. Client & Team Support
  • Walk-the-Store Audits: conduct routine digital shelf diagnostics. Provide clients with tactical, visual reports on real-time PDP accuracy, competitor positioning, share of search and out-of-stock visibility. 
  • Sales Enablement: support the client's internal eCommerce/Sales managers by providing weekly operational status reports, pending ticket updates, and catalog health readouts. 
  • Cross-Functional Collaboration: partner with our internal Media and Strategy teams to ensure ASINs are retail-ready before major advertising campaigns launch. 

Key Qualifications & Skills 

  • 2-4 years of hands-on experience managing catalogs in Amazon Vendor Central (1P) and/or Amazon Seller Central (3P). Prior experience in an agency setting supporting CPG/FMCG brands is highly preferred. 
  • Technical Amazon Expertise: deep, practical knowledge of Amazon inventory templates, category templates, variation relationships, and the Amazon ticketing ecosystem. 
  • Advanced Excel Skills: you must be highly proficient in Microsoft Excel (VLOOKUPs, Pivot Tables, Concatenate, Text-to-Columns) to manipulate large catalog data sets. 
  • Problem-Solving Mentality: a gritty determination to solve problems. You don't take the first "No" from Amazon Support as the final answer; you know how to escalate and force resolution. 
  • Extreme Attention to Detail: an eye for precision to ensure product listings are 100% accurate, properly mapped, and visually cohesive before pushing them live. 

Apply