Senior Ticket Operations Jobs in Bothell, WA (NOW HIRING)

Application close date:

Applications will be accepted on an ongoing basis until the requisition is closed.

At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight!

This role is part of Blue Origin Operations, which is comprised of Integrated Supply Chain, Test Operations, Safety, Quality, and Mission Assurance. This includes Manufacturing and Supply Chain support across all Blue Origin facilities.

We are seeking a Senior Software Engineer to design and develop the technology stack for Supply Chain and Operations. This role is on the Supply Chain & Operations Technology team, where our mission is to build scalable solutions that automate and simplify Supply Chain and Manufacturing business processes. This ranges from procurement, material requirements planning (MRP), manufacturing scheduling, warehouse automation, and more. Join us as we build the road to space!

Special Mentions:

• Relocation provided
• Travel to Blue Origin's various manufacturing facilities may be required up to 10% of the time
• Interviews will include a Technical / Coding Assessment

Responsibilities include but are not limited to:

• Lead projects and initiatives to build new software products, covering areas such as sourcing, inventory control, manufacturing & quality, test operations, and more
• Write high-quality, efficient, and maintainable code in languages such as Java, Python, and Typescript
• Design and build web interfaces in frameworks such as React and Angular
• Design automated monitoring and alerting via cloud platforms and services
• Implement AI workflows and software development lifecycle and end qualities for efficient, responsive delivery across the entire Operations Technology organization
• Champion operational excellence by reducing technical debt, maintaining high ticket counts, ensuring high availability, minimizing mean time to recovery, and implementing extensive monitoring and alerting
• Lead technical design reviews across the organization building repeatable processes and mechanisms to scale software delivery
• Mentor more junior software developers

Minimum Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or a related field
• 7+ years of professional software development experience
• Demonstrated background in researching and incorporating modern AI/ML tools
• Demonstrated proficiency or expertise in cloud computing platforms such as AWS, Azure, or Google Cloud
• Strong project management skills capable of leading multiple priorities

Preferred Qualifications:

• 3+ years of experience architecting large-scale supply chain or operations software systems
• Deep expertise in cloud architecture and microservices design patterns
• Experience leading cross-functional technical teams
• Track record of building and scaling high-performing engineering teams
• Knowledge of MRP, supply chain planning, or manufacturing execution systems (MES)
• Experience with data engineering and analytics platforms
• Experience architecting and scaling AI/ML solutions across supply chain or operations domains
• Deep understanding of large language models, generative AI, and emerging AI technologies
• Track record of incorporating AI capabilities into software systems to drive business value and operational efficiency

Base Pay Range for:

WA applicants is $197,529.00 - $276,539.55

Other site ranges may differ

Culture Statement

Don't meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building an authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Export Control Regulations

Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S.as a refugee or granted asylum.

Background Check

• Required for all positions: Blue's Standard Background Check

• Required for Certain Job Profiles: Defense Biometric Identification System (DBIDS) background check if at any time the role requires one to be on a military installation

• Required for Certain Job Profiles: Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW), Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10,001 lbs. and/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce, may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files, Medical Certification (obtained before onboarding), Road Test, Hours of Service, Drug and Alcohol Testing (CDL drivers only), vehicle inspection requirements, CDL requirements (if applicable) and hazardous materials transportation/shipping training.

• Required for certain Job Profiles: Ability to obtain and maintain Merchant Mariner Credential, which includes pre-employment and random drug testing as well as DOT physical

Benefits

• Benefits include: Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program.

• Stock Options for all regular employees (working at least 20 hours/week)

• Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays.

• Dependent on role type and job level, employees may be eligible for benefits and bonuses based on the company's intent to reward individual contributions and enable them to share in the company's results, or other factors at the company's sole discretion. Bonus amounts and eligibility are not guaranteed and subject to change and cancellation. Please check with your recruiter for more details.

Equal Employment Opportunity

Blue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws, including the Washington Fair Chance Act, the California Fair Chance Act, the Los Angeles Fair Chance in Hiring Ordinance, and other applicable laws. For more information on "Know Your Rights," please see here.

Affirmative Action and Disability Accommodation

Applicants wishing to receive information on Blue Origin's Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us atEEOCompliance@blueorigin.com. Please note this is a publicly managed inbox. Please do not include any personal medical information in your request.