Ticket Operations Assistant Jobs in Bothell, WA (NOW HIRING)

Months Per Year:

Work Model:

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Seattle University's Core Competencies

Effective Team Collaboration: Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.

Emotionally Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.

Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.

Flexibility and Innovation: Embraces change, approaching problems with curiosity adaptability, and is committed to making a positive impact.

Mindful Inclusion: Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.

Outcomes-Driven Orientation: Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.

Position Description:

Ticket Sales & Revenue Strategy

• Lead the development and execution of comprehensive ticket sales strategies, including season tickets, partial plans, group sales.
• Work with marketing to develop single game promotions and execute single game campaigns..
• Establish and achieve annual revenue goals, including personal and team sales targets.
• Analyze sales data and market trends to inform pricing, packaging and promotional strategies.
• Oversee outbound, inbound and renewal sales efforts, ensuring consistent pipeline growth and conversion.
• Design and implement retention strategies, with emphasis on new buyers and at-risk accounts.
• Manage a portfolio of key season ticket holders and prospects and group ticket holders and prospects. .

Leadership & Staff Management

• Provide direct supervision and mentorship to ticket sales and operations staff, including the Manager of Ticket Services and Operations.
• Establish performance expectations, track productivity and support professional development.
• Foster a collaborative, inclusive and high-performing team culture.

Ticket Operations Oversight

• Oversee all ticket operations, including box office functions, inventory management and system administration (Archtics/TM1).
• Ensure efficient and accurate execution of ticketing processes, including event builds, reporting and reconciliation.
• Serve as the primary ticketing liaison for external partners, including TicketMaster, Climate Pledge Arena, conference (WCC) and NCAA events.
• Provide strategic oversight of gameday operations, ensuring a high-quality customer experience and game day troubleshooting.
• Work closely with Vice President of Athletics and Development staff to ensure effective and timely coordination on special guests.

Marketing & External Collaboration

• Partner with marketing and communications to develop integrated campaigns that drive ticket sales and attendance.
• Lead the planning ticket-related promotions, campaigns and special initiatives, and work with marketing to execute and track
• Serve as a member of the Athletics external operations team.

Reporting & Analysis

• Oversee regular reporting on sales performance, attendance and revenue.
• Utilize data and CRM tools to evaluate effectiveness and optimize strategy.
• Ensure timely and accurate reporting; work with Finance to conduct year-end audits to ensure adequate reconciliation between ticket sales reports and monies received.

Compliance

• Ensure all activities align with Seattle University, conference and NCAA rules and regulations.

Qualifications

• Bachelor's degree.
• 3-5 years of experience in ticket sales, service or operations, preferably in collegiate or professional sports.
• Experience with ticketing systems (Archtics/TM1 preferred).
• Demonstrated success in revenue generation and achieving sales goals.
• Strong leadership, communication and organizational skills.
• Ability to analyze data and translate insights into strategy.
• Commitment to customer service excellence and relationship building.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to work evenings, weekends and select travel as required.

Preferred Qualifications

• Experience in Division I athletics.
• Experience supervising full-time staff.

Application Instructions

Please attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.

Compensation at a Glance

$55,000 - $65,000

Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, and not based on a candidate's gender or any other protected status.

Your total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.

Benefits at a Glance

Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/

Positions designated as hybrid eligible may offer the opportunity for a hybrid work schedule after successful completion of an introductory period of 3-6 months. In these cases, the role typically begins fully on campus to support onboarding and training, with the potential to transition to a hybrid arrangement thereafter.

Positions designated as on-site are not eligible for hybrid work and are expected to remain fully on campus.

All flexible work arrangements are subject to periodic review and may be modified or discontinued at any time at the university's discretion.