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Ticket Operations Assistant Jobs in New York (NOW HIRING)

AEG

Ticket Sales Intern

Belmar, NJ · On-site

$15.50 - $21/hr

... operations, customer service, and sales. As a Ticket Sales Intern you will play a key role in ... Responsibilities • Assist in the sale of event wristbands. • Generate new ticket sales • ...

Private Listing

Chef

New York, NY · On-site

$70K/yr

Kitchen Operations: Assist the Head Chef in managing back-of-house staff, scheduling, prep lists ... to ensure prompt ticket times and flawless plating. * Team Mentorship: Supervise, train, and ...

Troon

Server Assistant

White Plains, NY · On-site

$16/hr

Ensures that all material used by server is clean and ready for daily operation. Possesses ... Organize the plates in the window and match each one with each ticket to run the food out to the ...

Catch Air

Party Coordinator

Brooklyn, NY

$17/hr

Unlike traditional entertainment centers, we focus on active play--no arcade games or ticket booths ... Support Operations: Assist with other duties as needed to maintain smooth operations during shifts.

Catch Air

Party Coordinator

Queens, NY · On-site

$17/hr

Unlike traditional entertainment centers, we focus on active play--no arcade games or ticket booths ... Support Operations: Assist with other duties as needed to maintain smooth operations during shifts.

Troon Golf

Server Assistant

White Plains, NY · On-site

$16 - $20/hr

Ensures that all material used by server is clean and ready for daily operation. Possesses ... Organize the plates in the window and match each one with each ticket to run the food out to the ...

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Ticket Operations Assistant information

What does a ticket operations assistant do?

A Ticket Operations Assistant is responsible for supporting the day-to-day operations related to ticket sales and distribution for events, such as concerts, sports games, or theater performances. Their duties typically include processing ticket orders, assisting customers with inquiries, maintaining accurate ticketing records, and helping with the setup and breakdown of ticketing areas. They work closely with box office staff and event organizers to ensure a smooth ticketing experience for attendees.

What are the typical daily responsibilities of a ticket operations assistant in a sports or entertainment venue?

As a Ticket Operations Assistant, your daily responsibilities typically include processing ticket orders, assisting with will-call and box office operations, resolving customer issues, and managing ticketing software systems. You will often coordinate with event staff, marketing, and security teams to ensure smooth entry for guests and efficient ticket distribution. This role requires attention to detail, strong communication skills, and the ability to adapt quickly to changing event needs or high-volume periods such as event days or on-sales.

What are the key skills and qualifications needed to thrive as a ticket operations assistant, and why are they important?

To thrive as a Ticket Operations Assistant, you need strong organizational skills, attention to detail, and a background in customer service or business administration. Familiarity with ticketing software (like Ticketmaster or Tessitura), point-of-sale systems, and basic office software is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help you deliver a positive customer experience. These skills ensure efficient ticket processing, accurate record-keeping, and smooth event operations, all of which are crucial for customer satisfaction and organizational success.

What are the most commonly searched types of Ticket Operations jobs in New York?

The most popular types of Ticket Operations jobs in New York are:

What are popular job titles related to Ticket Operations Assistant jobs in New York?

For Ticket Operations Assistant jobs in New York, the most frequently searched job titles are:

What job categories do people searching Ticket Operations Assistant jobs in New York look for?

The top searched job categories for Ticket Operations Assistant jobs in New York are:

What cities in New York are hiring for Ticket Operations Assistant jobs?

Cities in New York with the most Ticket Operations Assistant job openings:

Ticket Operations Assistant jobs near you
Infographic showing various Ticket Operations Assistant job openings in New York as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Usher/Ticket Taker - Bowery Presents

AEG Worldwide

New York, NY • On-site

Part-time

Re-posted 29 days ago

Anschutz Entertainment Group rating

6.2

Company rating: 6.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

SUMMARY

The Usher/Ticket Taker is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. The Usher/Ticket Taker is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise.  

PRIMARY RESPONSIBILITIES

  • Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).  
  • Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information. 
  • Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements. 
  • Display a calm and attentive demeanor when rectifying issues with guests. 
  • Check and scan guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area. 
  • Control access points to prevent unauthorized entries. 
  • Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager. 

QUALIFICATIONS

  • A minimum education level of: High School Diploma or its equivalency  
  • A minimum of 0-1 years of related work experience  
  • Able to work efficiently in a fast-paced environment 
  • Exemplify a strong commitment and willingness to provide excellent customer service 
  • Maintain a neat, clean and professional appearance 
  • Possess strong interpersonal and communication skills  
  • Sound judgement; able to make sound decisions 
  • Available to work evenings, weekends, and holidays 

Pay Scale: $18.75

Bonus:  This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

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