ZipRecruiter

Log In

1

Ticket Office Manager Jobs in Michigan (NOW HIRING)

AEG

Ticket Office Manager

Kalamazoo, MI · On-site

The Ticket Office Manager is responsible for leading the day-to-day operations of the Ticket Office across K-Wings, Wings Event Center, and Ice Events, while supporting the Ticketing and Guest ...

next page

Showing results 1-20

All JobsTicket Office JobsTicket Office Manager JobsTicket Office Manager Jobs in Michigan

Ticket Office Manager information

See Michigan salary details

$22.2K

$44.9K

$67.5K

How much do ticket office manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for ticket office manager in Michigan is $44,866.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,900.00 and $51,400.00 per year, depending on experience, location, and employer.

What does a ticket office manager do?

A Ticket Office Manager oversees the daily operations of a ticketing office, often in venues such as theaters, sports arenas, museums, or transportation hubs. They are responsible for managing staff, handling customer inquiries, ensuring accurate ticket sales and distribution, and resolving any issues related to ticketing. Additionally, they may be involved in scheduling, reporting, balancing accounts, and implementing policies to improve customer service. Their role is vital to ensuring a smooth and efficient ticketing process for events or services.

What skills and qualifications are needed to be a ticket office manager?

To thrive as a Ticket Office Manager, you need strong organizational abilities, financial management skills, and experience in customer service, usually supported by a relevant degree or equivalent experience. Familiarity with ticketing software, point-of-sale systems, and reporting tools is typically required. Excellent communication, leadership, and problem-solving skills help you manage staff and handle high-pressure situations effectively. These skills are crucial to ensure smooth ticket operations, satisfied customers, and efficient revenue management in event or venue settings.

What challenges do ticket office managers face, and how can they be addressed?

Ticket Office Managers often face challenges such as managing high volumes of customer inquiries during peak event times, ensuring accuracy in ticket sales, and handling last-minute changes or technical issues. Effective communication, strong organizational skills, and familiarity with ticketing software are essential to address these challenges. Building a well-trained team and establishing clear protocols for problem-solving can also help maintain efficient operations and provide excellent customer service, even under pressure.

What are the most commonly searched types of Ticket Office jobs in Michigan?

The most popular types of Ticket Office jobs in Michigan are:

What are popular job titles related to Ticket Office Manager jobs in Michigan?

For Ticket Office Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Ticket Office Manager jobs in Michigan look for?

The top searched job categories for Ticket Office Manager jobs in Michigan are:

What cities in Michigan are hiring for Ticket Office Manager jobs?

Cities in Michigan with the most Ticket Office Manager job openings:

Ticket Office Manager jobs near you
Infographic showing various Ticket Office Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $44,866 per year, or $21.6 per hour.

Ticket Office Manager

AEG

Kalamazoo, MI • On-site

Full-time

Posted 5 days ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
JOB PURPOSE:
The Ticket Office Manager is responsible for leading the day-to-day operations of the Ticket Office across K-Wings, Wings Event Center, and Ice Events, while supporting the Ticketing and Guest Experience Manager in shaping the future of ticketing operations and guest services.
This role directly supervises Ticket Office and ticket-taking staff, ensuring operational excellence, financial accuracy, and a high standard of guest service. The Ticket Office Manager plays a critical role in addressing current workload demands by providing leadership coverage across events, stabilizing staffing structures, and improving retention through consistent training and support.
Reporting to the Ticketing and Guest Experience Manager, the Ticket Office Manager will help define how ticketing functions across multiple venues and entry points. As the organization transitions into the new Kalamazoo Event Center, this position will be instrumental in developing and implementing ticketing systems, staffing models, and service strategies.
WHAT YOU'LL BE DOING:
Leadership & Operational Oversight
  • Manage daily Ticket Office operations across all venues and events
  • Serve as the primary on-site leader for ticketing operations
  • Provide consistent management coverage across a high-volume schedule
  • Partner with the Ticketing & Guest Experience Manager on departmental strategy and execution
  • Build a strong, service-focused team culture

Staffing, Training & Team Development
  • Lead hiring, onboarding, and retention strategies
  • Develop and manage staff schedules
  • Oversee training programs and materials
  • Conduct performance evaluations and provide coaching
  • Maintain strong communication and staff engagement

Event & Ticketing Operations
  • Oversee execution of ticketing operations for events of varying scale
  • Build and manage events within Etix (or similar ticketing system)
  • Ensure accuracy in pricing, inventory, and reporting
  • Troubleshoot ticketing issues before and during events
  • Manage some events independently and support larger events

Ticket-Taking & Guest Entry Operations
  • Assist with ticket-taking teams and entry operations for WEC and KEC
  • Assist in developing procedures for ticket scanning and gate management
  • Coordinate with Guest Services and Ushers
  • Support enhanced guest experience initiatives at entry points

Financial Management & Reporting
  • Oversee daily reporting, reconciliation, and deposits
  • Ensure proper cash handling and financial accuracy
  • Assist with event settlements

Customer Service & Guest Experience
  • Serve as primary contact for ticketing inquiries
  • Resolve escalated service issues
  • Support a proactive, guest-focused service model

Policies, Procedures & Continuous Improvement
  • Develop and maintain SOPs
  • Update manuals and documentation
  • Identify and implement process improvements

New Facility Planning & Implementation
  • Assist the Ticketing & Guest Experience Manager in planning for the new event center
  • Help design workflows, staffing models, and guest entry processes
  • Support transition and operational readiness
  • Assist in implementing new systems and technologies

WHAT YOU NEED FOR THIS POSITION:
  • Proven management or supervisory experience in ticketing or box office operations
  • Experience with ticketing systems such as Etix, Ticketmaster, or similar
  • Strong customer service and problem-solving skills
  • Experience leading staff, scheduling, and training
  • High attention to detail and organizational ability
  • Strong communication and interpersonal skills
  • Ability to contribute to operational planning and growth
  • Bachelor's Degree in Business, Sports Administration, or related field preferred

PHYSICAL & SCHEDULING REQUIREMENTS:
  • Ability to work nights, weekends, and holidays
  • Ability to stand for extended periods (10+ hours)
  • Ability to lift up to 40 pounds
  • Ability to bend, stoop, and perform repetitive tasks
AEG logo

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

View All AEG Jobs

Apply