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REACH Medical provides low-threshold, harm reduction care in a multi-disciplinary, integrated practice to further the REACH Mission of ensuring health equity to all who typically face stigma in the current healthcare system.

The HCV Program Coordinator serves as the lead coordinator of the elements of the REACH hepatitis C program. This program aims to provide this service to REACH patients located across New York State via telemedicine.

Core responsibilities include the development, implementation and maintenance of workflows to ensure that REACH provides low threshold hepatitis C screening and treatment for patients across NYS while needed metrics and data are preserved and reported as needed. The HCV coordinator will supervise the Hepatitis C Peer Navigator in their role to provide programmatic education, intake, testing, treatment, patient navigation and the management of the patient incentive program. All program activities will address and empower each participant’s efforts to reduce risk, screen and treat Hepatitis C.

Successful candidates will be certified as a phlebotomist; and or successfully coordinated other health care related grant programs; and or have clinical knowledge around hepatitis C; and will be available to drive and travel to surrounding counties. All candidates must demonstrate a commitment to harm reduction theory and practice, commitment to advocacy, particularly in the case of HIV/AIDS, hepatitis C, homelessness and drug policy.

Responsibilities:

● Collaborate with the Chief Medical Officer (CMO) or designee to provide clinical coordination of the hepatitis C program, demonstrating mastery of the most recent guidelines from the American Association for the Study of Liver Diseases (AASLD)/ Infectious Diseases Society of America (IDSA) guidelines for the treatment of Hepatitis C

● Work collaboratively with clinical Hepatitis C experts at Buffalo University who serve as a resource for REACH providers in the treatment of Hepatitis C

● Serve as the point of contact for all clinical questions related to Hepatitis C relaying questions as needed to the CMO (or designee) or clinical Hepatitis C experts at Buffalo University

● Work with pharmaceutical representatives and pharmacies to ensure that patients receive appropriate Hepatitis C treatment

● Oversee all required prior authorization processes for the entire duration of treatment.

● Work collaboratively with the AIDS Institute Bureau of Hepatitis C Healthcare providing accurate data, monthly narratives and attending Bureau meetings and trainings as required.

● Work collaboratively with the University of Albany’s InSide Study team on managing study requirements and incentives for patients. Provide accurate data and attend study meetings and trainings as required.

● Attend designated REACH meetings and keep accurate minutes/records when necessary to ensure that the Peer Navigator and REACH team actions are aligned with the goals of the study and the grant.

● Work collaboratively with the operations team to develop, implement and navigate workflows to ensure the provision of low threshold hepatitis C screening and treatment

● Work collaboratively with other Hepatitis C navigation programs at syringe service programs in NYS

● Further develop and maintain a database of patient demographics, data metrics, patient outcomes and the roll out of patient incentives effectively capturing them in reporting platforms

● Oversee the activities of the Hepatitis C Peer Navigator ensuring that patients are enrolled, get labs drawn, receive incentives, attend appointments and receive and take medication

● Perform lab draws in house and in the community or facilitate with the Peer Navigator transportation to laboratories where labs will be drawn

● Travel to counties outside of Tompkins, based on the grant parameters and requirements

● Coordinates labs, appointments, insurance, pharmacy, and supportive services.

● Anticipates barriers like limited phone access, transportation, mistrust, and insurance denials.

● Uses flexible communication, bundled appointments, ride services, and close collaboration with pharmacies.

● Ensure the Initiation of treatment within 1 week of RNA confirmation.

● Provides medication delivery and blister packs for unstable clients.

● Escalates support during crises, with real-time client registry to prevent dropouts.

● Coordination with our in house Nurse, and clinical team to time treatment appropriately and supports care transitions. Appointment times can be aligned with childcare needs, and our clinic is child-friendly.

● Identify opportunities for process improvements and implement innovative solutions to enhance the efficiency and effectiveness of the initiative

● Other duties as assigned by the Practice Manager and Director of Operations

● Share in after hour responsibilities if / as indicated

Qualifications:

● Preferred current NYS Phlebotomy Certification

● Previous experience managing grant programs and or research projects with the demonstrated ability to manage meetings, create action plans and utilize cloud based systems (preferably electronic medical records), excel and word

The REACH Project Inc. is a nonprofit organization with the belief that all individuals deserve respectful, equitable, access to compassionate healthcare in a setting where they will not be stigmatized or judged based on drug use, homelessness, or any other issue that may cause less than adequate care in today's healthcare environment.

The REACH Project owns and operates the first low threshold, harm reduction medical practice in Ithaca, NY